Mercure Carcassonne la Cite Hotel
4.0 star property

Upscale hotel, walk to Chateau Comtal
your current months are April, 2024 and May, 2024.
April 2024
May 2024

Mercure Carcassonne la Cite Hotel

Photo gallery for Mercure Carcassonne la Cite Hotel

Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
Garden
Twin Room, Classic Twin Room, 2 Single Beds
Breakfast, lunch, dinner served; local cuisine
Breakfast, lunch, dinner served; local cuisine

Overview of Mercure Carcassonne la Cite Hotel

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
The price is AU$195
Price available on 14/4/2024

Check out the area

18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Popular LocationChateau Comtal4 min walk
  • Popular LocationNarbonnaise Gate5 min walk
  • Popular LocationLe Musee de la Torture de Carcassone6 min walk
  • AirportCarcassonne (CCF-Pays Cathare)18 min drive
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Room options

Privilege Room - a double bed and a trundle bed for 2 people

cleanliness

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

Twin Room, Classic Twin Room, 2 Single Beds

cleanliness

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 2 Single Beds

Classic Room, 1 Double Bed

cleanliness

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

Privilege Room - two single beds and a trundle bed for 2 people

cleanliness

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

Similar properties

About the area

Carcassonne

Located in Carcassonne, Mercure Carcassonne la Cite Hotel is in the city centre and near the airport. Le Musee de la Torture de Carcassone and Theatre Jean Deschamps are cultural highlights, and some of the area's notable landmarks include Basilica of Saint-Nazaire and Basilica of St. Nazaire and St. Celse. Chateau Comtal and Pont-Neuf de Carcassonne are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Chateau Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Le Musee de la Torture de Carcassone - 6 min walk
  • Aude Gate - 7 min walk
  • Canal du Midi Harbor Master's Office - 3 min drive

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • Restaurant Adelaïde - 7 min walk
  • Le Trouvère - 6 min walk
  • Maison du Cassoulet - 7 min walk
  • L'Escargot - 7 min walk
  • La Taverne du Chateau - 6 min walk

About this property

Mercure Carcassonne la Cite Hotel

Upscale hotel near Chateau Comtal
Located close to Le Musee de la Torture de Carcassone and Narbonnaise Gate, Mercure Carcassonne la Cite Hotel provides a poolside bar, a terrace and a garden. The on-site restaurant, La Vicomte, features local cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
You'll also find perks such as:
  • A seasonal outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and an electric car charging station
  • Express check-in, luggage storage and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and location
Room features
All 80 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries and hairdryers
  • TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and phones

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Vicomte

Things to do

  • Bicycle rentals
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM to 8:30 PM.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of 29 Mar 2024, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on 14 Apr 2024 start from AU$185.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Carcassonne la Cite Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Carcassonne la Cite Hotel?

Self-parking is free at this property.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Carcassonne la Cite Hotel?

Checkout is at noon. Late checkout is available for EUR 40 (subject to availability).

Where is Mercure Carcassonne la Cite Hotel located?

Located in the heart of Carcassonne, this hotel is within a 5-minute walk of Chateau Comtal and Narbonnaise Gate. Le Musee de la Torture de Carcassone and Aude Gate are also within 10 minutes. Carcassonne Station is 27 minutes by foot.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 820 reviews" "
Rating 8 - Good. 340 out of 820 reviews" "
Rating 6 - Okay. 68 out of 820 reviews" "
Rating 4 - Poor. 23 out of 820 reviews" "
Rating 2 - Terrible. 8 out of 820 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within 5 minute walk of the Narbonne Gate of the medieval citadel of Carcassone. We had a lovely view of this amazing fortification from our room. The staff was very friendly and helpful. The restaurant was charming and very good. Absolutely perfect location if you are driving.
Stayed 1 night in Mar 2024

10/10 Excellent

Virginia, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2023

10/10 Excellent

Lisa, Reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mark, Frome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed to explore Old City and new town on foot. Unusual to find a hotel so close that includes parking on site.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed by the facilities and particularly the excellent staff - friendly, helpful and kind !.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. There are only 3/4 taxis in the area and on arrival at the airport we could not get one. We rang the hotel who arranged it. The staff told us they were going to undertake a major renovation over the winter. We have stayed before here and could not fault it. In terms of location it’s immediately below the castle and a five minute walk.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location for touring the old town
Right outside the old town. Minutes of walk to the gate. Room was a bit small but clean. Free parking but breakfast was a little expensive.
Stayed 1 night in Sep 2023

10/10 Excellent

seung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was delayed yet staff very friendly. Overall a good stay and comfortable surroundings.
Stayed 1 night in Sep 2023