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"Poor attention to detail and unhelpful staff for our special occasion"

"It’s an Ok hotel. Convenient shuttle for airport "

"This hotel is clean and has a lovely setting with beautiful grounds. But it is a ways from the beach so be aware of where you select your room as it’s not beachfront. Having said that, it isn’t a far walk to the beach. We did find the lobby and bar area very hot as there were no ceiling fans or air conditioning as it is completely open. We were there in February though when it is starting to warm up. There are many bars and restaurants close by which makes it convenient. "

"There were hairs on the "

"My husband and I stayed here for a week after travel disruptions forced us to extend our trip in Phuket. We chose this hotel for its proximity to Patong Beach and nearby attractions. While the location is convenient, this was the least preferred of the four hotels we stayed at during our three-week trip in Thailand. Although marketed as a resort, it lacked many features we expected. There is no spa, and many common areas were frequently closed for private events. Most indoor common areas also lacked air conditioning, which made the heat uncomfortable during the day. The pool areas had very little shade, making it difficult to spend extended time outside. Our swim-up room had chairs instead of loungers, which wasn’t ideal for relaxing. Housekeeping was daily but often not thorough. We frequently had to request washcloths and toilet paper, and noticed issues like debris remaining on floors, hair left on the toilet seat, and an empty conditioner bottle left in the shower. Service was inconsistent, particularly at breakfast and dinner. Breakfast had a large selection but was expensive for Thailand. The airport “shuttle” was simply a taxi arranged at a higher price than Grab. Overall, the location is good, but for longer stays the hotel lacked the comfort, amenities, and service we expected from a resort"

"Excellent hotel with lots of fun activity for small kids. Perfect holiday destination for a family."

"The staff was so helping and kind. The rooms are amazing, beach and pool is cool and relaxing. "

"Lovely stay. I wish I would have known about the deposit before coming to the resort. Beautiful property and lovely staff. I recommend staying "

"Hotel is the original Holiday inn in Phuket, rooms at a little tired but otherwise functional, however the bathroom had a funny smell the entire time, however the many issue is that all of the pictures etc., show a pool you do not have access to unless you purchase a premium room. This is not clearly specified! Within the small print it states that certain rooms have a number of pools but there is one poorly taken shot of the main pool with the remainder of the shots being of the pools available only to premium rooms. Also the in hotel shop sold us a faulty bag and then refused to refund. All in all, there are nicer hotels in Phuket for the money, I feel. "