BallenIsles Hotels, Palm Beach Gardens

"very nice place, nice staff front desk "

"This place is disgusting "

"Our stay was short but sweet! "

"Limited choice at on-site restaurant. Confusion related to on-site self parking."

"Pros: -Spa was outstanding but very expensive. Some of the best massages we have ever received. -The room was clean and modern. -The partial ocean view was lovely. -Food was good, but options were few. -The pool was very nice. -The beach area was excellent and swimming was great. -Were accommodating to younger children who visited us while we were there - although I would say this was not designed for large families. Less than ideal: -The drinks were very expensive and mediocre for the price. -The service at pool and beach was very slow. We waited 3 hours for a simple order of pizza and and 4 hours to finally get a drink we ordered at 11:30 that morning. The server apologized several times but still could not manage to remember to bring it. It seemed like the beach staff were disconnected from the hotel staff. -Some of the beach and pool staff were rather juvenile and lacked professionalism - one beach staff member walked up behind my 5 year old grandson and tried to scare him. It was bizarre and unneccessary. -The hotel smelled like an Indian ashram - which is definitely an odor that one must become accustomed to. We found it too intense in the lobby and food areas. A pleasant stay in an above average spa resort hotel that still needs to work on its quality of service, communication, and staff. "

"Staff excellent 100%"

"Clean hotel, convenient, and fair price"

"Absolutely horrendous property. The room was filthy, the bathroom was dirty (shower, sink, floors, toilet), and there was an odor in the room. Clearly this is a discount motel for last minute stays but these conditions are absolutely unacceptable. The staff appears to only change the bedsheets with no cleaning of the rest of the room. I would advise anyone considering staying at this motel to avoid at all costs. "

"The room was damp, the mattress sunk deep in the middle and was uncomfortable. The elevator was sketchy at best but did work. I’ve stayed at this particular location a few times over the past few years for work. Previous experiences were much better. Only here for 1 night this trip"