2/10 Terrible
Kristal K
5 June 2024
I had to change travel plans and forgot to add the booking to my calendar right after booking, somehow relying on usual booking reminders which I did not receive from Expedia at all. I received an email the same day when it was past cancellation window but contacted them to try to cancel or modify my booking for a later date and was not possible. The hotel could not do it either so I paid for hotel fees that I could not use at all.
My biggest diss is Expedia itself as it is the first time I do not receive any reminders from the tour operator and I wish I had booked directly through the hotel.
Kristal K
Stayed 1 night in Jun 2024