Independent in Auckley

"Staff in all areas excellent. Restaurant, bar and reception areas are lovely, modern and clean. Good quality food in restaurant at breakfast and dinner. Slight disappointment was in cleaning in bathroom - unfortunately grout and shower screen had that horrible orange mould. Not a job for day to day cleaning, just needs a good clean maybe once a month. Bed comfortable, pillows very lumpy. That said still a very good hotel and will stay again, this was our 3rd visit."

"Parked on road as the cost for parking i thought was a bit expensive for guests .."

"Staff very friendly and helpful. Had good breakfast selection but not the highest quality of cooking. Themeat was a little bland flavoured. Great location for city centre . Would stay again."

"Staff were friendly and efficient when we checked in. Room was clean, spacious and well equipped. We made use of the spa facilities which was a nice bonus. The only downfall - kids were ridiculously loud in the pool, after 6:30 kids were still in the pool and splashing messing about in the swim lane. "

"Staff were friendly, and the room as nice, but a couple of issues, check-in at 2 but the room wasn't ready until gone 2.30, no toilet roll was left in the room. Pillows could be a little firmer and TV reception needs to be improved. Bath lovely and breakfast was nice"

"Staff were friendly and helpful"

"Room was clean but there was a very strong smell of smell of cigarette smoke coming from the bathroom vent, reported to reception and they did send someone up to investigate and then offered to change our room, no issue with new room although there was a lot of shouting/arguing/banging from other guests, when checking out we mentioned this to reception and the lady just smiled and said yes we were aware and it was reported to the police "

"Brilliant venue great facilities and spacious clean rooms. The zoo itself is also stunning"

"Nice clean room, perfect for what we needed. Cooked breakfast wasn't amazing but the kids loved it and the continental breakfast was lovely. For the price we paid for two nights you would spend that on two breakfasts for 4 people. Would recommend "