All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
10/10 Excellent
Tamara, San Diego
3 Apr 2024
I highly recommend it!
Tamara
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
8/10 Good
Lelu
31 Mar 2024
Liked: Cleanliness
Lelu
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
6/10 Okay
Natasha
30 Mar 2024
Natasha
Stayed 1 night in Mar 2024
Response from Manager on 21 Apr 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
I have not received an invoice detailing all my expenses for all days of my stay.
I need this.
Robert
Stayed 2 nights in Mar 2024
Response from Manager on 28 Mar 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. we will send the invoice to your email. We hope you will come back and visit us soon.Warm regards,
A little tight getting into & out of shower,shower could do to have better lighting.
Mike
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,
10/10 Excellent
Sean
22 Mar 2024
Sean
Stayed 1 night in Mar 2024
Response from Manager on 11 Apr 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Great location. Great room. Fantastic price. Comfy bed. Good restaurant Lone Star across road with robot servers
Derek
Stayed 1 night in Mar 2024
Response from Manager on 11 Mar 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Hi ,Thank you for taking the time to review your recent stay at VR Queen Street Hotel.I was disappointed to learn we did not meet your expectations on this occasion and apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Kind Regards
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
VR apartments were well equipped in the kitchenette and clean. Staff were helpful. The only problem was the shower head in our bathroom wasn’t working properly and wifi in bedrooms wasn’t great
Sarah
Stayed 2 nights in Feb 2024
Response from Manager on 26 Feb 2024
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback about staff, I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
8/10 Good
Lulu
26 Jan 2024
Lulu
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Fast easy friendly check in and room ready on arrival. I would stay here again when im in Auckland. Many thanks and kind regards
Chris Gill
christopher
Stayed 2 nights in Jan 2024
Response from Manager on 28 Jan 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
10/10 Excellent
teataahua
7 Jan 2024
teataahua
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Great value and well situated for both K' road and the Queen street shops. Minor feedback was the hotel providing rooms with powdered 'creamer' rather than actual milk for the coffee. Figure if the room has a fridge you should get those uht milk capsules.
John
Stayed 2 nights in Jan 2024
Response from Manager on 28 Jan 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
4/10 Poor
Mandar
2 Jan 2024
Mandar
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
The property was run down - it implied there was a washer in the room, there was a very dilapidated laundry room. The 'kitchen' included a microwave whose buttons were taped on; a stove with no dials attached; and a refrigerator that was solid with dirty ice and hadn't been cleaned for a long time. The temperature gauge in the room didn't work - it was cold and I had to call twice so that someone could turn on the heat downstairs.
Elizabeth
Stayed 2 nights in Dec 2023
Response from Manager on 28 Jan 2024
Hi ,Thank you for taking the time to review your recent stay at VR Queen Street Hotel.I was disappointed to learn we did not meet your expectations on this occasion and apologize for the inconvenience that has been caused. Your feedback has been passed on to the relevant department managers.I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Kind Regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
4/10 Poor
John
3 Dec 2023
John
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
8/10 Good
Megan
28 Nov 2023
Clean and tidy but could do with with a little spruce up
Megan
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.
6/10 Okay
Joseph
21 Nov 2023
Liked: Staff & service
Staff was friendly. Breakfast was poor.
Joseph
Stayed 3 nights in Nov 2023
Response from Manager on 22 Nov 2023
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,
Modern and attractive rooms, heatpump to keep room at perfect temperature. Location is just beside K Road so plenty of eateries. Would recommend
Oliva
Stayed 2 nights in Nov 2023
Response from Manager on 12 Nov 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Room clean and tidy. Great service in the restaurant and very reasonable prices
Marilyn
Stayed 2 nights in Oct 2023
Response from Manager on 12 Nov 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
It is in a good location on Queen Street, with good public transport options close by. If coming from the airport, it is not too far from Sky city, which is the drop off/collection point for one of the bus services to and from the airport
David
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
10/10 Excellent
K
10 Nov 2023
K
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
8/10 Good
Melissa
Business traveller
31 Oct 2023
Liked: Cleanliness, amenities
This was a good location for us to attend nearby conference at reasonable pricing. I could book on-site parking. Staff were friendly. Rooms were not perfect, but clean and comfortable. Small upgrades and remembering to provide milk for in-room refreshments would have completed the experience perfectly.
Melissa
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
6/10 Okay
Racquel
Travelled with family
26 Oct 2023
Liked: Cleanliness, staff & service, amenities
Easy location for walking to things
Racquel
Stayed 3 nights in Oct 2023
Response from Manager on 26 Oct 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
The room was very comfortable. The dining chairs were quite stained and the bathroom drain needs some attention as ants came out . It was a great place though and very comfortable
Josephine
Stayed 2 nights in Oct 2023
Response from Manager on 23 Oct 2023
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,
10/10 Excellent
Zvi, Bellingham
17 Oct 2023
Liked: Amenities
Everything was good 🙏
Zvi
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
8/10 Good
Aiga
Travelled with group
9 Oct 2023
Liked: Staff & service, amenities
This place was ok.
The table in my room wasn’t wiped down. I could see the stains from the glare of the window
Other than that everything else was fine
Aiga
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
6/10 Okay
Kimmy
18 Sept 2023
Kimmy
Stayed 1 night in Sep 2023
Response from Manager on 8 Oct 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Was surprised how fancy the room was for the price, Tidy well serviced room. Would definitely stay here again.
Devon
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
8/10 Good
Samr
14 Sept 2023
Liked: Property conditions & facilities
Good
Samr
Stayed 2 nights in Sep 2023
Response from Manager on 17 Sept 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
On arrival were given a room which had not been cleaned. The new room was clean however there was Graffiti on the wall, the water blocked in basin. Room key didn't work to open parking gate every time. Breakfast was very average. Overall hotel was disappointing, I would not recommend to others and would not stay here again.
Rebecca
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Hi ,Thank you for taking the time to review your recent stay at VR Queen Street Hotel.I was disappointed to learn we did not meet your expectations on this occasion and apologize for the inconvenience that has been caused. Your feedback has been passed on to the relevant department managers.I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Kind Regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
8/10 Good
DC
9 Sept 2023
DC
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,
6/10 Okay
anne
30 Aug 2023
anne
Stayed 8 nights in Aug 2023
Response from Manager on 31 Aug 2023
Dear Valued Guest,It is great to hear that you had a comfortable stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!Warm regards,
6/10 Okay
Brigid
Business traveller
26 Aug 2023
Liked: Cleanliness, staff & service
VR Queen Street
Room a good size with separate bedroom. Minimal furniture and no comfortable chair or couch. Furniture was stained and tired looking. Whole apartment needs a bit of overall maintenance, but was clean and functional. Fridge froze every thing. Reasonable location and quiet. Helpful staff when it came to storage of bag on last day.
Brigid
Stayed 4 nights in Aug 2023
Response from Manager on 27 Aug 2023
Hi ,Thank you for taking the time to review your recent stay at VR Queen Street Hotel.I was disappointed to learn we did not meet your expectations on this occasion and apologize for the inconvenience that has been caused. We are planning to change the furniture in next few weeks for all the rooms.I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Kind Regards,