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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of SO/ Auckland

Photo gallery

Featured image
Indoor pool
Free minibar, in-room safe, desk, laptop workspace
Free minibar, in-room safe, desk, laptop workspace
49-inch Smart TV with digital channels, TV, streaming services
UNESCO Sustainable Property

SO/ Auckland

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationQueen Street Shopping District3 min walk
    Popular LocationQueens Wharf5 min walk
    Popular LocationAuckland Ferry Terminal6 min walk
    AirportAuckland (AKL-Auckland Intl.)32 min drive

Choose dates to view prices

Signature Room, 1 King Bed, Business Lounge Access (SO Club)

5/5 guest room rating
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, City View (SO Urban)

  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds (SO Cozy)

4.4/5 guest room rating
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)

5/5 guest room rating
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (SO Cozy)

5/5 guest room rating
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (SO Comfy)

3.8/5 guest room rating
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

About this area

Auckland

Located in Auckland, SO/ Auckland is in the city centre and near a train station. Auckland Ferry Terminal and Princes Wharf are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Takapuna Beach. Travelling with kids? Make time for Auckland Zoo, or enjoy an event or a match at Spark Arena.
Popular Location

What's nearby

  • Queen Street Shopping District - 3 min walk
  • High Street - 3 min walk
  • Queens Wharf - 5 min walk
  • Auckland Ferry Terminal - 6 min walk
  • New Zealand National Maritime Museum - 9 min walk

Getting around

  • Auckland Britomart Station - 2 min walk
  • Auckland (AKL-Auckland Intl.) - 32 min drive

Restaurants

  • Javalab — 1 min walk
  • Harbour Society — 1 min walk
  • Amano - 3 min walk
  • DeBretts Kitchen - 4 min walk
  • O'Connell Street Bistro - 4 min walk

About this property

SO/ Auckland

Family-friendly Auckland hotel in Auckland Central Business District, walk to Auckland Ferry Terminal
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club and a snack bar/deli. All 130 rooms feature thoughtful touches such as free minibar items and espresso makers, plus free WiFi, free wired Internet and Smart TVs with digital channels. Other amenities available to guests include 24-hour room service, TVs and fridges.
SO/ Auckland offers 130 forms of accommodation with free minibar items and espresso makers. A pillow menu is available. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.

Children aged under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SO/ SPA has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 50 per night)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: NZD 44 per person
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • High chair
  • Indoor pool
  • In-room childcare (surcharge)
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Swedish
  • Thai
  • Vietnamese

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference space

Outdoors

  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow menu

Bathroom

  • Bathrobes
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 49-inch smart TV
  • Digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding
Rollaway/extra beds are available for NZD 100.0 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 44 per person (approximately)
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Valet parking fee: NZD 50 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 12 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Can I cancel my reservation for free at SO/ Auckland and receive a full refund?
Yes, SO/ Auckland offers free cancellation on select room rates, because flexibility matters! Please refer to SO/ Auckland cancellation policy on our site for more details about any exclusions or requirements.
Does SO/ Auckland have a pool?
Yes, this property has an indoor pool.
Is SO/ Auckland pet-friendly?
No, pets are not allowed at this property.
How much is parking at SO/ Auckland?
Valet parking is available for NZD 50 per night.
What time is check-in at SO/ Auckland?
Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at SO/ Auckland?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does SO/ Auckland provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of NZD 195 per vehicle applies.
Where is SO/ Auckland located?
This family-friendly Auckland hotel is located in the business district, within a 15-minute walk of Auckland Ferry Terminal, University of Auckland and Princes Wharf. SkyCity Casino and Sky Tower are also within 15 minutes. Auckland Britomart Station is only a 2-minute walk.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 88 out of 125 reviews
5 - Excellent 70%
Rating 4 - Good. 18 out of 125 reviews
4 - Good 14%
Rating 3 - Okay. 12 out of 125 reviews
3 - Okay 10%
Rating 2 - Poor. 3 out of 125 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 125 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We were there during covid19 level 2, the staff were great and coped well
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent New Hotel Downtown Auk NZ
This hotel is amazing. The service was top notch, the amenities were perfect. The decor was fantastic. The hotel is new and modern with surprising and amazing technology. The view was excellent, although we did have a construction site next door. What can you do about that? Imagine the cranes are huge birds. Even so, the room was very quiet; no construction noise broke through to bother us. The staff was at our beck and call, and no request was too trivial. We left feeling catered-to and cared-for. The room was very clean an comfortable and there was even turn-down service every day. All of this was very centrally located within walking distance of great restaurants, shopping, museums, parks, the harbor and even the Sky Tower. the neighborhood felt pretty safe, too. One small thing that took a point away from cleanliness - we did notice that a glass we used was not cleaned properly overnight. Unfortunately, this is common to many hotels, and SO/ Aukland was just another in the line. We do ALWAYS clean our hotel glasses before using them, I suggest everyone do the same. Please, SO/, figure out a way to sanitize the glasses! Other than that our stay was magnificent! Keep up the great work and next time in NZ, this is our home away from home
Stayed 1 night in Mar 2020

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Better communication
Staff was uninformative. I Didn’t know about the rooftop lounge, breakfast buffet or complimentary snacks / water in fridge
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty room, great staff service, great resturant and roof top bar
Stayed 1 night in Mar 2020

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