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Reviews of Motel 6 Decatur, GA

2 out of 5
Motel 6 Decatur, GA
2572 Candler Rd, Decatur, GA

Reviews

5.0
Rating 10 - Excellent. 131 out of 801 reviews" "
Rating 8 - Good. 92 out of 801 reviews" "
Rating 6 - Okay. 129 out of 801 reviews" "
Rating 4 - Poor. 101 out of 801 reviews" "
Rating 2 - Terrible. 348 out of 801 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

10/10 Excellent

Shriwanna

Stayed 1 night in Apr 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
This was my first time using Expedia and this by far was the worst hotel/motel I have ever stayed in. The cleanliness of the hotel and room was unforgivable. The piles of trash in the hallway was like being at a garbage dump. The first room i was checked into the heater did not work after being on for a few hours, the water pressure was dismal at best and the toilet did not flush. Jess at the front desk was great. She changed my room to 325 and this room was better but had a huge hole in the bathroom door, shower head was broken, long hair everywhere in the room. The property did not feel safe to walk around especially at night. There was a security person on property but he was located at the front desk the entire time. Never again, I would like a full refund!!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi KevinThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

Anderson

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Anderson,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Anderson

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Anderson,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Shriwanna

Stayed 1 night in Apr 2024

6/10 Okay

Audrey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Children running up and down the hallway screaming until the middle of the night.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Audrey, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Yaimara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was roaches. Floors were extremely dirty don’t recommend
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Yaimara,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Courtney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just som where to sleep
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Courtney, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Amy, Augusta

Business traveller
Liked: Staff & service
For the most part the staff was extremely nice and professional. It was a last minute decision for me to stay and they didn’t have any rooms unless I booked on Expedia. I will say for the price it was not worth it and expensive. My room was huge but dirty. The accessible bathroom had dead bugs, dirty used straw, and other trash. Needless to say I didn’t use it. I kept my shoes on because the floor was not cleaned.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Alexis

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run run run! Nasty, roach infested, everything needs an upgrade they need to just tear the whole facility down and start over. Its not worth your money or time. Microwave didnt work. It was roaches falling from the ceiling! It was so bad that my dog was uncomfortable! So bad that the only thing me and my daughter could do was take a shower we couldnt even sleep in the room. Me, my daughter, and dog literally slept in the car. Ened up paying for the night bc we didnt cancel within the first 15 min. Run and dont look back!
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness
Quiet
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Robert,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 4 nights in Feb 2024
Response from Nancy Y. on 13 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Degeorgio

Stayed 1 night in Jan 2024

8/10 Good

Henry

Stayed 3 nights in Feb 2024

10/10 Excellent

Terrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Nancy Y. on 14 Feb 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Laquana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty ask for a non smoking room and of course it smelted like a pack of cigarettes. Dogs were barking all through out the night. After my daughter showered we noticed housekeeping left someone panties on the shower rod. I wouldn’t advise any decent person to stay here. I wished I could’ve got my money back.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Laquana,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Shamus

Thin walls
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Shamus,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Eric

Stayed 1 night in Jan 2024

6/10 Okay

Courtney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ok it's som where to stay for my job the bed cover had stanges on them
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi CourtneyThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Abdul Aziz

Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Abdul-Aziz, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Jeffrey

Stayed 1 night in Jan 2024

4/10 Poor

Courtney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs to be remodled u have to go to two or three rooms to see if heat work and really none of the room gets very room but y'all want 75 to 80$ a night a real joke but it's a lady at the front desk a younger lady she try her hardest to help but she nows the condition of this hotel
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Courtney,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Destinee

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Give it a pass.
The heater did not work on an 18 degree night, the elevator was out and despite being a non-smoking hotel, it smelled of smoke and weed. The armed security guard in the lobby was at least somewhat reassuring. The 2 stars were backed up.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

clarissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness and the cleaningness and the good service with no problem getting book in to my room, which I really appreciate.Thanks!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Marcus,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Steven

Stayed 15 nights in Dec 2023

2/10 Terrible

Verified traveller

Nasty customer service
I made a reservation and selected pay at the location but I tried to cancel the reservation two hours after and the option was greyed out then my card was charged and the hotel tells me to call hotel.com then hotel.com tells me to call the hotel so I got no assistance and this is very awful service. Each time after that I call to speak with manager am told she is not there and the representative is very rude. I do not advise anyone to attach there card to these apps or websites
Stayed 2 nights in Dec 2023

10/10 Excellent

Melondy

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

2/10 Terrible

Robens

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this Motel for three nights, there is a lot of homeless and drug adict in the area, if you want to stay there please be careful because this Motel is dangerous. The first night I was in my room at 2 AM someone was trying to open the door and break into my room fortunately the door was locked inside. The second night someone called me at 4 AM at the Motel phone that was in the room asking me "in which room I am". I didn't see even one guest during my three nights staying at the Motel. The aisle, elevator and escalator smell smoke and are dirty. There is dog poop 💩 in the parking lot. It seems to me they are using a shelter for homeless as Motel.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on 2 Jan 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Valeria

Disliked: Staff & service
Nightmare
I was left without a room when I got into town. My flight was delayed and they gave my room away even after purchasing the $9 insurance. Horrible experience.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 2 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Aaron

Stayed 3 nights in Dec 2023

10/10 Excellent

Shamera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel. Reasonable price, extra security and very nice staff. Ms. Betty at the front desk was a very, kind and sweet staff.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Shamera,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

Esther M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Mariana C

Stayed 2 nights in Dec 2023

8/10 Good

Lanika

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Delicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Roderick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roderick

Disliked: Amenities, property conditions & facilities
Staff is professional.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Roderick,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Dorothy

Stayed 2 nights in Nov 2023

10/10 Excellent

Renee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had no bad experience
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Renee,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Mariana C

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Mariana,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excellent

Lanika

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Cedric

Disliked: Cleanliness, property conditions & facilities
Rooms have mold, lots of weird characters around. Feels very eerie, but it’s a room
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Cedric,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Lanika

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Melinda

Stayed 3 nights in Oct 2023

2/10 Terrible

Tieja

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty the beds was hard in the motel was nosie want never stay there again we had left a day early
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 14 Nov 2023
Hi Tieja,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Roderick

Liked: Staff & service
The staff is very user friendly. There was this one lady named Murphy that was very customer friendly and made you feel right at home. She was very efficient as well.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Janee

Business traveller
Disliked: Cleanliness, property conditions & facilities
Do not stay here unless you want roaches crawling on you while you sleep. Be prepared to be given a room under construction or one with roaches. No working elevator. All rooms have to be accessed from the inside through the lobby and you will have to climb stairs
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Janee,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6