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Rating 10 - Excellent. 1148 out of 2782 reviews" "
Bathtub did not drain when taking a shower. Tub filled up. Reservations wrong . Front desk did not obey their signs for helping customers Reported these to Manager Mr. Paul
Hello Cortez, We're glad to hear that you found the check-in process easy during your stay. Thank you for sharing your feedback with us, and we hope you had a pleasant experience overall. If there's anything else we can do to enhance your stay next time, please let us know.Sincerely,Brad Koeneman,General Manager
Customer service was outstanding and the property was maintained well.
Wanda
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Hello Wanda,It was such a pleasure to welcome you to Hilton Atlanta! Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your perfect rating, and we hope you return soon!Sincerely,Brad Koeneman,General Manager
Hello Endre,Thank you for your kind feedback. We're delighted to know you found Hilton Atlanta to be a good place to stay. Your satisfaction is our top priority, and we can't wait to host you again for another enjoyable experience.Sincerely,Brad Koeneman,General Manager
Hello Ibrahim,Thank you so much for the perfect rating. We are so happy to know that our team's attentive service left a positive impression on you and that you had a great time with us overall. Please consider coming back to join us again soon!Sincerely,Brad Koeneman,General Manager
Everything was very pleasant and stuff was very friendly
Christian
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Hello Christian,Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. Please come stay at Hilton Atlanta again soon!Sincerely,Brad Koeneman,General Manager
6/10 Okay
Pablo
Travelled with family
23 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Good downtown location. Staff not so friendly.
Pablo
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Hello Pablo,Thank you for sharing your feedback with us. We're pleased you appreciated our convenient downtown location. However, we're concerned to hear about the hospitality during your stay. Rest assured, we take your comments seriously and will address this matter with our team. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Sincerely,Brad Koeneman,General Manager
Hello Natasha,Thank you for choosing Hilton Atlanta for your stay. We're glad to hear that your stay was satisfying overall, and we'll certainly consider your suggestion as we strive to enhance our amenities for future guests. We hope to have the opportunity to welcome you back for another visit very soon.Sincerely,Brad Koeneman,General Manager
Hello Marricka,We're delighted you enjoyed your stay at Hilton Atlanta! Please come see us again soon for another terrific experience.Sincerely,Brad Koeneman,General Manager
Great location, nice clean rooms, very friendly staff.
Steve
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Steve,Our goal is to ensure we always have high marks on the three "C's" that are important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know we hit the mark with you, and we hope to welcome you back to Hilton Atlanta the next time you're in the area.Sincerely,Brad Koeneman,General Manager
Great hotel! Everything was nice, clean & great staff!
Esther
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Esther,It was truly a pleasure to welcome you to Hilton Atlanta during your recent visit. We're thrilled to hear we were able to deliver an enjoyable experience and that you appreciated our pristine accommodations and the excellent hospitality our team provided. Thank you for sharing your positive rating, and we hope to have the opportunity to host your next visit to the area.Sincerely,Brad Koeneman,General Manager
Very good hotel for the money, highly professional staffs and nice ambience
ARUL
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Arul,It was a delight to have you as our guest at Hilton Atlanta, and we are thrilled you enjoyed your stay. We know how important an amazing staff and great accommodations are, so we are ecstatic that our service left a memorable impression on you. It would be our pleasure to welcome you back on future trips to Atlanta.Sincerely,Brad Koeneman,General Manager
What I like the most was the shower. It was warm, hot and the pressure was like a massage. What I like least is the prices are so high. We bought ice cream downstairs and a tiny bottle of vodka and it cost 35.00 . But we are in Atlanta in the middle of everything.
Carol
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Carol,Thank you for providing your review of Hilton Atlanta. We are delighted to hear that our shower was enjoyable and relaxing. Your feedback regarding the pricing is appreciated and will be taken into consideration. Nevertheless, it's great to hear you had a terrific stay with us overall, and we look forward to welcoming you back in the future.Sincerely,Brad Koeneman,General Manager
Hello Stephen,Thank you for your kind words! Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to welcoming you back to Hilton Atlanta for another wonderful experience.Sincerely,Brad Koeneman,General Manager
Hello Raniyah,Thank you for taking the time to leave your review. We always prioritize providing our guests with memorable experiences, and we're glad you enjoyed your room's scenic view. If there's anything else we could've done to make your stay a truly exceptional one, please feel free to reach out to us and let us know at any time. We look forward to hearing from you soon!Sincerely,Brad Koeneman,General Manager
Hello Morgan,Thank you so much for the five-star review. We're so pleased you enjoyed our central and convenient location, and we hope you had the chance to take full advantage of all that the area has to offer. It was our pleasure to welcome you, and we hope you'll visit us again soon at Hilton Atlanta.Sincerely,Brad Koeneman,General Manager
Very beautiful inside. Parking is difficult and the main entrance is very small for the size of the hotel. Cars are always honking their horns trying to get through the entrance and it is very noisy to those staying in lower levels of the hotel.
Coral
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Coral,It was a pleasure to have you as our guest at Hilton Atlanta. While we are sorry you had a bit of a concern regarding parking and car noise, we are happy you enjoyed your experience overall. We would be honored to welcome you back on future trips to our area.Sincerely,Brad Koeneman,General Manager
This was my first time at this location. Suitable for short stays.
Tina
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Tina,Thank you for your stay with us at Hilton Atlanta. We are happy to know that we met your expectations during your time with us. It would be our pleasure to welcome you back the next time you are in our area.Sincerely,Brad Koeneman,General Manager
10/10 Excellent
Tionna
16 Apr 2024
Staff was friendly, The hotel and rooms was very clean and the bar downstairs had great drinks
Tionna
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Tionna,Thank you for providing your review of Hilton Atlanta. We are delighted that the staff was friendly, the hotel and rooms were spotless, and you enjoyed the drinks. Our team strives to provide a welcoming and comfortable environment for all our guests, so your positive feedback is greatly appreciated. We hope to welcome you back again soon!Sincerely,Brad Koeneman,General Manager
This particular location was convenient. Not far from the airport and had dining options. I used 3 of 4 restaurants. Never made it to the roof top. Hotel is very active. Scale of 1-10 I’d give it a 7. Close to many sight seeing places. Overall, I enjoyed my stay.
CAROLINE
Stayed 4 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Hello Caroline,Thank you for choosing Hilton Atlanta. It's wonderful that our location and convenient on-site restaurants helped create an enjoyable stay. Your review is appreciated, and we'll see you again next time. Sincerely,Brad Koeneman,General Manager
The customer service sucks. They gave us a room the first time and it was already occupied by someone else. We had to go back downstairs n let them know gave us another room. We got the room it smelled dirty the restroom smelled like pee. The pillows smelled the refrigerator was not cooling well. I didn’t know they charge parking was told the deposit left was going to go towards parking which is ridiculous most hotel provide parking.
Juan
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Juan,Thank you for providing your constructive feedback. We're disappointed to read about your check-in experience, and we'll look into this further to ensure any missteps aren't repeated. Your cleanliness concerns are taken seriously as well, and our housekeeping team will address the areas you mentioned. Although we understand your thoughts on parking, please understand this information is published on Expedia so you can review the details before making a reservation. That said, it was a pleasure to welcome you. Should you return to Atlanta, we hope to have a chance to change your perceptions with an improved stay.Sincerely,Brad Koeneman,General Manager
There should be specific areas for guests with pets, (because of the noise).
Evelyn
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Hello Evelyn,Thank you for choosing Hilton Atlanta. Your suggestion regarding designated areas for guests with pets to enhance the comfort and experience of all our visitors is greatly appreciated. We continuously seek ways to improve and will consider this valuable input. Our team hopes to welcome you back soon and provide an even more satisfying stay.Sincerely,Brad Koeneman,General Manager
6/10 Okay
Betty
15 Apr 2024
I was disappointed when I was put on the lowest level. And, I didn’t like it when the shower was stopped up while I was about to step in it. However, the staff came swiftly to rectify the situation. It would have been better for us if we were moved to higher level, but perhaps next time.
Betty
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Betty,Guest satisfaction is important to us, so we're happy to hear you appreciated our prompt assistance. However, it's unfortunate you were inconvenienced during your stay. Rest assured, we will strive to make improvements going forward. If you're in the area again, please come back to see us for an experience that is sure to exceed your expectations.Sincerely,Brad Koeneman,General Manager
Hello Nicholas,Thank you for sharing your short yet delightful five-star review. We are thrilled you were impressed with your stay and our wonderful team. It would be an honor to welcome you back to Hilton Atlanta on future trips to the area.Sincerely,Brad Koeneman,General Manager
I just love staying at Hilton. Hilton ATL always gives me a relaxing vibe. Southern Elements Mambo wings were very delicious. Definitely will continue to stay here
Justin
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Hello Justin,Thank you for the kind review. We're glad you had a relaxing visit and enjoyed the wings. Please come see us again soon at Hilton Atlanta!Sincerely,Brad Koeneman,General Manager
Hello Clarise,We're glad to hear you enjoyed your time at Hilton Atlanta! It was a pleasure to have you as our guest, and we look forward to welcoming you back for another lovely experience.Sincerely,Brad Koeneman,General Manager
8/10 Good
Kayon
Travelled with group
14 Apr 2024
Liked: Cleanliness, staff & service, amenities
Overall the property was good. As a Hilton property it definitely needs an update but the staff are the trip pleasurable!
Kayon
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Hello Kayon,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again soon.Sincerely,Brad Koeneman,General Manager
Great hotel, is in the center of the city. The hotel staff were very accommodating. The bar staff were cool & patient - Kesha, Ivan, Peter & Jonathan (the Mgr.). Definitely is a place I will stay again!
Taitani
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Hello Taitani,It was a pleasure hosting you at Hilton Atlanta! We're glad our friendly staff and central location impressed you, and we look forward to seeing you again during your next trip.Sincerely,Brad Koeneman,General Manager
4/10 Poor
Jasmine
Business traveller
14 Apr 2024
Clean property, nice rooms. Doors are too loud - didn’t sleep at all because ppl were coming in and out all night. Food is way overpriced and not great. Elevators shake.
Jasmine
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Hello Jasmine,We appreciate you staying with us and taking the time to share your thoughts. While we're glad our clean rooms added to your experience, we apologize for any concerns about noise as well as for any disappointment with the food and elevators. Your comments will be shared with our team for improvement. We hope to see you again should you be back in the area.Sincerely,Brad Koeneman,General Manager
Hello Myrtle,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Hilton Atlanta and look forward to welcoming you back again soon.Sincerely,Brad Koeneman,General Manager
Hello Michelle,We're delighted to hear about your experience at Hilton Atlanta! It's wonderful that you enjoyed our beautiful views and found our team helpful. We can't wait to welcome you back for another memorable visit!Sincerely,Brad Koeneman,General Manager
Hello Lathisha,Thank you for the five-star review. We're so happy you enjoyed our beautiful property, and we hope you will visit us at Hilton Atlanta again soon!Sincerely,Brad Koeneman,General Manager
The property surrounding were a little sketchy at night time, a lot of beggars, but it was wonderful being able to walk to restaurants and shops, I will revisit this hotel.
Nimsi
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Apr 2024
Hello Nimsi,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our walkable location was ideal for your visit. Please come see us again soon at Hilton Atlanta.Sincerely,Brad Koeneman,General Manager
I loved the sky bridge and having access to the train station without having to walk the streets except when peach tree closes so early. Wish there was access for hotel guests to walk through. Loved trader Vic's with live music and excellent Mai Tai's. Everything was easy access and the room was nice but there was a sticky spot on the carpet and the grout in the shower was wearing thin. I would also recommend changing the outlets as plugs fall right out. Lastly maybe have some type of free movie streaming service.
Erik J
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Hello Erik,Thank you so much for choosing to stay with us at Hilton Atlanta. We're thrilled to read you enjoyed our convenient location and your overall experience. However, we're disappointed to learn there were aspects of your room where we fell short of expectations. Your comments have been duly noted and will be discussed with our team. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.Sincerely,Brad Koeneman,General Manager
10/10 Excellent
Lisa, North Ridgeville
Business traveller, Travelled with group
7 Apr 2024
Liked: Cleanliness, staff & service, amenities
It was a nice stay the heating system can be loud when it kicks on but youbget used to it. Otherwise the room was clean and nice view
Lisa
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Hello Lisa,Thank you for staying with us and for taking a moment to let us know about your experience. We are glad you enjoyed our comfortable accommodations. It was an honor to have you at Hilton Atlanta as our guest, and we look forward to seeing you again soon!Sincerely,Brad Koeneman,General Manager
Hello Vanesa,Thank you for your review and for giving Hilton Atlanta a perfect rating! We are delighted you enjoyed your experience and hope you return soon.Sincerely,Brad Koeneman,General Manager
6/10 Okay
Kenneth C
Travelled with family
5 Apr 2024
Disliked: Property conditions & facilities
The marketing photos looked better than the property. The room was old and when the shower in use water spilled all over the floor. The common area was average. In addition, pricing of the coffee shop was substantially more than what I could expect in NY. This is my last time at a Hilton.
Kenneth C
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Hello Kenneth,It's unfortunate that your recent stay with us fell short of your expectations. Please know that what you've described is not what our guests have come to expect from staying with us. Rest assured, we will address your concerns with our team to ensure our high standards of guest satisfaction are being met. Should you return to Atlanta, it would be our privilege to change your perceptions with the exceptional stay you truly deserve.Sincerely,Brad Koeneman,General Manager