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Rating 10 - Excellent. 338 out of 511 reviews" "
10 - Excellent
338
Rating 8 - Good. 139 out of 511 reviews" "
8 - Good
139
Rating 6 - Okay. 25 out of 511 reviews" "
6 - Okay
25
Rating 4 - Poor. 4 out of 511 reviews" "
4 - Poor
4
Rating 2 - Terrible. 5 out of 511 reviews" "
2 - Terrible
5
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
elizabeth
Travelled with partner
21 May 2024
This property has an excellent location for visiting Antwerp. Our room was #10 on the ground level with a delightful patio terrace. The staff was excellent, breakfast was great, and the room more than adequate. The property is clean and super easy walk to many of the sights. I would definitely stay here again if I was to return to Antwerp.
The front desk gave us the three recommendations for restaurants and they were all fabulous.
elizabeth
Stayed 3 nights in May 2024
Response from Didier Boehlen, General Manager on 22 May 2024
Dear Elizabeth,Thank you for sharing this lovely review.We are delighted to hear that the location of our hotel served as an excellent base for your Antwerp visit and that you enjoyed the private patio terrace of room #10. Our team takes great pride in providing exceptional service, so it is rewarding to know that their efforts have been recognized and appreciated. The compliments regarding the variety and quality of our breakfast offerings are also much appreciated.It pleases us to know that our commitment to cleanliness met your expectations, contributing to a comfortable and enjoyable experience. We are also glad that our restaurant recommendations enhanced your dining experiences in Antwerp.We are eager to welcome you back should your travels bring you to Antwerp once again.Warm regards,Didier Boehlen, General Manager
8/10 Good
Wei
Travelled with partner
4 May 2024
Liked: Cleanliness, staff & service, amenities
The place is very clean. The breakfast buffet is awesome!! The location is great. The only cones are 1) TV signal wasn’t stable so it is not worth watching. 2) the toilet is isolated from the bathroom but it doesn’t have a sink.
Wei
Stayed 1 night in May 2024
Response from Didier Boehlen, General Manager on 7 May 2024
Dear Wei,We would like to thank you for the time you took to review your stay.Thank you for highlighting our hotel's cleanliness, the extensive breakfast buffet, and our prime location. These are aspects we take great pride in and are delighted to know they met your expectations.However, we regret to hear about the unstable TV signal during your stay. Our team is committed to ensuring all amenities function properly, and we have reported this to our maintenance department for review. Regarding the separate toilet without a sink, we understand the convenience it provides, and while this design is part of our hotel's unique character, we apologize for any inconvenience caused.Once again, thank you for choosing our hotel for your stay and for your kind words about our facilities.We hope to welcome you back on another occasion!Best wishes,Didier Boehlen, General Manager
Great location in a great city. CLose to historic center and shopping but on a quiet secluded street. Antwerp is a great city that not everyone knows about.
Response from Didier Boehlen, General Manager on 16 Apr 2024
Beste Conor,Bedankt voor uw enthousiaste beoordeling!Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Graag verwelkomen we u in de toekomst opnieuw.Met vriendelijke groeten,Didier Boehlen, General Manager
Great location, comfortable bed/room and very friendly staff.
David
Stayed 1 night in Mar 2024
Response from Didier Boehlen, General Manager on 26 Mar 2024
Dear David,Thank you for this positive review.We're delighted to hear that you had an enjoyable experience and appreciated our high standards.We look forward to welcoming you for another pleasant stay. Best wishes,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 20 Mar 2024
Dear Guest,Thank you for sharing your experience at our hotel.We're pleased to hear that the location of our hotel met your expectations and that you appreciated your room. It's also great to know that the breakfast selection provided a positive start to your day.We look forward to the opportunity to welcome you again in the future.Best wishes,Didier Boehlen, General Manager
10/10 Excellent
Kerry
21 Dec 2023
Kerry
Stayed 2 nights in Dec 2023
Response from Didier Boehlen, General Manager on 24 Dec 2023
Dear Kerry,Our sincerest thanks for this positive review of your stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next visit.Best wishes,Didier Boehlen, General Manager
Very good hotel with nice breakfast and walkable area. Would stay again.
Malcolm
Stayed 5 nights in Nov 2023
Response from Didier Boehlen, General Manager on 1 Dec 2023
Dear Malcolm,Thank you for taking the time to share your feedback.We're delighted to hear that you enjoyed the breakfast offerings at our hotel. It's also wonderful to know that the location of our hotel met your expectations and contributed to a pleasant stay.We look forward to welcoming you again soon. Best regards,
Really enjoyed this hotel and the staff. Great location for access to the market.
Mark
Stayed 5 nights in Nov 2023
Response from Didier Boehlen, General Manager on 27 Nov 2023
Dear Mark,We appreciate you taking the time to provide your feedback.It’s a pleasure to know you enjoyed our hotel's prime location and high standards of cleanliness.We're also glad to hear that our team's service met your expectations.We would love to welcome you back on many more occasions. Best wishes,
I have stayed here for years. I love everything about it including the location the room the staff and breakfast. I have one objection, which is the single elevator, I have designated it :
Tortoise. But truth be known, it is even slower
It must be rectified
James
Stayed 2 nights in Nov 2023
Response from Didier Boehlen, General Manager on 20 Nov 2023
Dear James,Thank you for your review.We're delighted to hear that you appreciate our hotel's location, accommodations, staff, and breakfast offerings. Your continued patronage over the years means a great deal to us.We have, however, noted your concern regarding the speed of our elevator. We are aware that we do not have Antwerp's fastest elevator :-). However during the next 3 years we shall be expanding the hotel and we will add 2 new elevators, we will make sure that they are fast! Thank you for your feedback.We hope to be able to welcome you again in the future.Best regards,
Beautiful hotel. Very quiet. Just around the corner from the Grote Markt.
Michael
Stayed 2 nights in Nov 2023
Response from Manager on 13 Nov 2023
Dear Michael,Thank you for this positive review.We are delighted to hear that you found our hotel beautiful and appreciated its quiet atmosphere. It's great to know that you enjoyed our prime location, allowing easy access to the bustling area and its attractions.We look forward to welcoming you back. Best regards
This is a hidden gem with fantastic people that made our stay a great experience. Thank you to the amazing staff..
Cathy
Stayed 2 nights in Nov 2023
Response from Didier Boehlen, General Manager on 9 Nov 2023
Dear Cathy,Thank you for this positive review of your stay.We are thrilled to hear that you found our hotel to be a hidden gem and that our fantastic staff made your stay a great experience. Our team always strives to provide exceptional service to our guests, and it's truly rewarding to know that we succeeded in making your stay memorable.We hope that you will return on another occasion. Best wishes,
Staff from front desk to cleaning helpful, pleasant, offered help without being asked. They really tried to accomodate guests. Room was fresh and clean and matched my requests. Location couldn't be better. Breakfast is very good. Highly recommend.
Eva
Stayed 3 nights in Oct 2023
Response from Manager on 30 Oct 2023
Dear Eva,Thank you for this great feedback about your recent stay.We are delighted to hear that our staff made a positive impression on you, from the front desk to the cleaning team. It's great to know that your room was fresh, clean, and met your expectations. We're also glad that you enjoyed our prime location and the delicious breakfast we offer.We look forward to welcoming you back on a future visit.Kind regards,
Response from Didier Boehlen, General Manager on 15 Oct 2023
Dear Alain,Thank you for your review.We are delighted to hear that you enjoyed your beautiful room and found our breakfast to be excellent. Our team takes pride in providing a variety of hot and cold choices to cater to our guests' preferences.We look forward to welcoming you back on your next visit to Antwerp. Kind regards,Didier Boehlen, General Manager
8/10 Good
Paige
11 Oct 2023
Paige
Stayed 1 night in Oct 2023
Response from Didier Boehlen, General Manager on 7 Nov 2023
Dear Paige,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Didier Boehlen, General Manager
6/10 Okay
Edmond, Longmont
Travelled with family
9 Oct 2023
Liked: Amenities
The property looks better on the pictures then it really was.the room was clean and tge bed somewhat comfortable but tge pillows were terrible, and the sheets felt wet at all times.
Edmond
Stayed 5 nights in Sep 2023
Response from Didier Boehlen, General Manager on 7 Nov 2023
Dear Edmond,Thank you for taking the time to share your feedback.We appreciate your kind words about the cleanliness of the room and the room amenities. We strive to provide a comfortable stay for our guests.We are sorry to hear that you found the pillows to be uncomfortable and the sheets feeling wet. Our hotel uses high-quality bedding and mattress protectors. We will certainly look into this issue and make any necessary improvements. Your feedback is valuable to us as it helps us enhance our services.We hope that we can welcome you back in the future. Kindest regards,
Response from Didier Boehlen, General Manager on 8 Oct 2023
Dear Thomas,Thank you for this positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again.Best regards,Didier Boehlen, General Manager
Hotel Rubens was a great location. It was very close to everything. Staff was friendly & helpful.
Nancy
Stayed 2 nights in Sep 2023
Response from Didier Boehlen, General Manager on 3 Oct 2023
Dear Nancy,Thank you for sharing this review.We are delighted to hear that you found our location to be convenient and close to everything. It's also great to know that our team was friendly and helpful during your stay.We look forward to the pleasure of seeing you again in the future. Kind regards,
Response from Didier Boehlen, General Manager on 3 Oct 2023
Dear Gary,Thank you for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Didier Boehlen, General Manager
10/10 Excellent
Paul
19 Sept 2023
Liked: Cleanliness, staff & service, room comfort
A lovely Stay
A great hotel and really helpful staff.
Paul
Stayed 3 nights in Sep 2023
Response from Didier Boehlen, General Manager on 23 Sept 2023
Dear Paul,Thank you for this positive feedback.We are delighted to hear that you found our hotel great and our staff really helpful. Our team always strives to provide the best service to our guests, and it's wonderful to know that their efforts made a positive impact on your stay.We look forward to welcoming you back again in the future. Best wishes,
Response from Didier Boehlen, General Manager on 13 Sept 2023
Dear Shawn,Please accept our sincere thanks for this kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back in the future.Kind regards,Didier Boehlen, General Manager
What a beautiful hotel and the staff were top notch. It was so quiet we would definitely stay again 😊
Mary
Stayed 2 nights in Aug 2023
Response from Manager on 9 Sept 2023
Dear Mary,Thank you for sharing your opinion after your recent stay.We are delighted to hear that you enjoyed our beautiful hotel and found our staff to be top-notch. It's great to know that you appreciated the quiet atmosphere during your stay.It would be a pleasure to welcome you back. Best wishes,
Great hotel property with fully renovated guest rooms. Outstanding breakfast buffet with fresh pressed orange juice, jams, gourmet coffee machine. WiFi was ok, but not great. Prime location, walkable to all amour tourist points, restaurants, etc.
Paulo
Stayed 2 nights in Aug 2023
Response from Manager on 17 Aug 2023
Dear Paulo,Thank you for commenting on your stay.We are delighted to hear that you enjoyed our fully renovated guest rooms and appreciated our tasty breakfast buffet.Furthermore, our prime location is indeed perfect for exploring the city and its attractions.We apologize, however, for any inconvenience you may have experienced with the Wi-Fi. Please know that our reception team is always available to assist with any issues during your stay.We hope to be able to welcome you again in the future.Best regards,
10/10 Excellent
Jonathan
4 Aug 2023
Jonathan
Stayed 1 night in Aug 2023
Response from Didier Boehlen, General Manager on 28 Aug 2023
Dear Jonathan,Please accept our sincere thanks for this kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon, Best regards,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 27 June 2023
Dear Frank,Thank you for such a positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Best wishes,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 31 May 2023
Dear Nancy,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service.We look forward to welcoming you back on a future occasion. Best wishes,Didier Boehlen, General Manager
Very nice hotel ideally situated for Antwerp's attractions.
Philip
Stayed 1 night in May 2023
Response from Didier Boehlen, General Manager on 15 May 2023
Dear Philip,Thank you very much for this kind review of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back again in the future. Best wishes,Didier Boehlen, General Manager
Thomas at the front desk was always very helpful. And the breakfast continues to improve and is impressive
James
Stayed 1 night in May 2023
Response from Didier Boehlen, General Manager on 7 May 2023
Dear James,Thank you for your review.We are glad that you had a pleasant stay with us, and we appreciate your kind words about our team members. This positive feedback inspires us to continue upholding our high standards of service.It is great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to seeing you again.Best regards,Didier Boehlen, General Manager
10/10 Excellent
Gayle
4 May 2023
Gayle
Stayed 1 night in May 2023
Response from Didier Boehlen, General Manager on 26 May 2023
Dear Gayle,It's a real reward to receive such a great review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 22 May 2023
Dear Lindsay,Thank you for taking the time to share your feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back in the future.Kind regards,Didier Boehlen, General Manager
This hotel is ideal for siteseeing in Antwerp, really close to major attractions and within easy walking distance (5 mins) of tram, bus and metro lines.
It’s contemporary interior is welcoming, the staff being fluently multi-lingual and helpful and our room was a good size with 2 armchairs and table, large comfy bed and separate bathroom and loo (what a good idea)
Fabulous buffet breakfast provided until 10am each morning
Vanessa
Stayed 4 nights in Apr 2023
Response from Didier Boehlen, General Manager on 2 May 2023
Dear Vanessa,Thank you for taking the time to let us know your opinion of your recent stay.We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet.It would be a pleasure to welcome you back. Best wishes,Didier Boehlen, General Manager
2/10 Terrible
Hamish
14 Apr 2023
Hamish
Response from Didier Boehlen, General Manager on 5 May 2023
Dear Hamish,Thank you for this review about your recent stay.We hope we can do better on your next visit.We would certainly like to know how we could have improved your experienceWe hope to be able to welcome you back on a return visit for an improved experience.Best regards,Didier Boehlen, General Manager
10/10 Excellent
Robert
20 Mar 2023
Robert
Stayed 1 night in Mar 2023
Response from Didier Boehlen, General Manager on 10 Apr 2023
Dear Robert,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion.Kind regards,Didier Boehlen, General Manager
We liked the location of the hotel due to its close proximity to the main tourist sites.
Vivian
Stayed 1 night in Feb 2023
Response from Didier Boehlen, General Manager on 14 Feb 2023
Dear Vivian,Thank you for sharing this lovely review.We truly appreciate you choosing to stay with us. It is a pleasure to know that our convenient location met your needs and expectations.We hope to see you again soon, Kind regards,Didier Boehlen, General Manager
Great hotel staff was very helpful . Location is excellent to the square. We were there during Christmas market time and were so pleased with this location. 5 stars
All restaurants are great and people are very nice and helpful. Thanks for making our trip memorable. Love Antwerp.
Nancy
Stayed 3 nights in Dec 2022
Response from Didier Boehlen, General Manager on 20 Dec 2022
Dear Nancy,Thank you for such a positive review of your stay.We are delighted that you had a great stay with us and made the most of the city. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,Didier Boehlen, General Manager
10/10 Excellent
James
7 Nov 2022
Liked: Staff & service
I am often in Antwerp several times a year and this is my “go to” hotel. Location and easy accessibility to restaurants and historic landmarks combine with a delightful and competent staff and commodious rooms to make five star experience. The manager was especially accommodating this time for which I am deeply grateful. O
James
Response from Didier Boehlen, General Manager on 8 Nov 2022
Dear James,Thank you for taking the time to share your opinion with us.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We look forward to seeing you again in the future.Best wishes,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 19 Oct 2022
Dear Gary,We would like to thank you for sending us your high rating.We are happy we were able to cater to all your needs.Thank you again.Best regards,Didier Boehlen, General Manager
I have stayed at this hotel in the past and liked it both because of its location and the fact that the facilities and the hotel are quite lovely. I was not disappointed at this day as well
Peter
Stayed 5 nights in Oct 2022
Response from Didier Boehlen, General Manager on 18 Oct 2022
Dear Peter,Thank you for this kind feedback concerning your recent visit.It is always a pleasure for us to welcome a returning guest and we are delighted we could provide you with another enjoyable experience.We look forward to seeing you again soon, Kind regards,Didier Boehlen, General Manager
6/10 Okay
Neda
15 Oct 2022
Neda
Stayed 1 night in Oct 2022
Response from Didier Boehlen, General Manager on 17 Oct 2022
Dear Neda,We would like to thank you for your rating of your recent stay.We are sorry that not everything was to your satisfaction.We would welcome your suggestions on how we could have improved your experience.We look forward to welcoming you back. Best regards,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 17 Oct 2022
Dear Jean,Thank you very much for this kind review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your lovely comments.Thank you for mentioning our prime location.We look forward to seeing you again in the future.Best wishes,Didier Boehlen, General Manager
6/10 Okay
Valy
14 Oct 2022
Valy
Stayed 2 nights in Aug 2022
Response from Didier Boehlen, General Manager on 17 Oct 2022
Dear Valy,Thanks for this rating.We regret we were not able to meet all your requirements.We would certainly like to learn more about that in a private message.We look forward to the pleasure of seeing you again in the future. Kind regards,Didier Boehlen, General Manager
10/10 Excellent
Rob
19 Sept 2022
Rob
Stayed 1 night in Sep 2022
Response from Didier Boehlen, General Manager on 22 Sept 2022
Dear Rob,Thanks for giving us a perfect rating.We are delighted you had a great stay.We look forward to welcoming you back. Best regards,Didier Boehlen, General Manager
2/10 Terrible
Bruna
9 Sept 2022
Bruna
Stayed 2 nights in Sep 2022
Response from Didier Boehlen, General Manager on 11 Sept 2022
Dear Bruna,We would like to thank you for sending us your rating.We would have liked to have met your requirements.We would love to know more about what we could do to improve it. Could you send us a private message with more details?We look forward to the pleasure of seeing you again in the future. Kind regards,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 4 Sept 2022
Dear Pauline,Thank you for this positive rating.We are happy we were able to cater to all your needs.We look forward to the pleasure of seeing you again in the future. Kind regards,Didier Boehlen, General Manager
Loved being at this hotel! So close to great restaurants and the energy is super!
Terri
Stayed 4 nights in Aug 2022
Response from Didier Boehlen, General Manager on 30 Aug 2022
Dear Terri,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We hope to see you again soon. Best wishes,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 22 Aug 2022
Dear Mark,Thank you for this positive rating.We are delighted you had a great stay.Thank you again.We look forward to welcoming you again. Best regards,Didier Boehlen, General Manager
Very comfortable hotel, modern room, very well presented in a great location to visit the old town.
Nice breakfast and very helpful and friendly staff.
If there was one negative the corridor outside the room was noisy, (cleaning staff start early and some guests don't have any consideration for others) from 7.30 am so expect an early start to the day.
IAN
Stayed 2 nights in Aug 2022
Response from Didier Boehlen, General Manager on 15 Aug 2022
Dear Ian,
Thank you for this review of your experience.
We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet.
Rest assured we will be addressing the issues you mention with our team to ensure the comfort of our guests is respected. Please do not hesitate to notify our team of such concerns at the time so that we may take the appropriate action to ensure your comfort and well-being.
We hope to have the pleasure of seeing you again in the future.
Kind regards,
Didier Boehlen, General Manager
10/10 Excellent
David and Margot
9 July 2022
David and Margot
Stayed 1 night in Jul 2022
Response from Didier Boehlen, General Manager on 14 July 2022
Dear David And Margot,
Thanks for this great rating!
We are very pleased you had a perfect stay.
We look forward to welcoming you back. Best regards,
Didier Boehlen, General Manager
10/10 Excellent
Stephen, Brooklyn
6 July 2022
Stephen
Stayed 1 night in Jul 2022
Response from Didier Boehlen, General Manager on 5 Oct 2022
Dear Stephen,Thanks for taking the time to send us a great rating.We are delighted you had a great stay.We hope to welcome you back for a return visit, Best regards,Didier Boehlen, General Manager
Response from Didier Boehlen, General Manager on 3 July 2022
Dear Gary,
Thanks for your high rating of our hotel.
We are happy we were able to cater to all your needs.
Again, thank you very much.
We look forward to welcoming you again. Best regards,
Didier Boehlen, General Manager