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Reviews of DoubleTree by Hilton Hotel Albuquerque

4 out of 5
DoubleTree by Hilton Hotel Albuquerque
201 Marquette Avenue NW, Albuquerque, NM

Reviews

7.6

Good

Rating 10 - Excellent. 399 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 172 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 95 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bertha Isela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to a concert at the kiva convention center and it was very convenient located (literally few steps away from it) loved the convenience of a shuttle, front desk personnel was excellent and the well known delicious cookies!!
Stayed 1 night in May 2024
Response from - DoubleTree Albuquerque on 21 May 2024
Thank you for your positive review. We are so happy your stay was enjoyable.

10/10 Excellent

Evangeline

Liked: Cleanliness, property conditions & facilities
Beautifully selected artwork on display throughout hotel
Stayed 1 night in May 2024
Response from - DoubleTree Albuquerque on 20 May 2024
Thank you for your positive review. We are so happy your stay was enjoyable.

8/10 Good

Denny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Downtown location.
Stayed 1 night in May 2024
Response from - DoubleTree Albuquerque on 8 May 2024
Thank you for your positive review. We are so happy your stay was enjoyable.

6/10 Okay

Iliana Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from - DoubleTree Albuquerque on 8 May 2024
Thank you for your review. We hope you enjoyed your stay with us and will come back again during your next trip through Albuquerque.

6/10 Okay

Valeria

Travelled with partner
Liked: Cleanliness, staff & service
It’s ok for an overnight stay and convenient if you are going to convention center. Contactless key did not work for room and just a run of the mill hotel for quick stays.
Stayed 1 night in May 2024
Response from - DoubleTree Albuquerque on 8 May 2024
Thank you for your review. We hope you enjoyed your stay with us and will come back again during your next trip through Albuquerque.

8/10 Good

REUBEN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean, parking was challenging and required scanning a q code, we did not have app and had to get attendant to assist us.
Stayed 1 night in Apr 2024
Response from - DoubleTree Albuquerque on 6 May 2024
Thank you for your positive review. We are so happy your stay was enjoyable.

6/10 Okay

Ronald

Liked: Staff & service
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Stayed 4 nights in Mar 2023
Response from - DoubleTree Albuquerque on 8 May 2024
Thank you for your review. We hope you enjoyed your stay with us and will come back again during your next trip through Albuquerque.

2/10 Terrible

Kevin

We booked a 2 beds bedroom for 3 people and when we arrived they told us they only had a 1 bed bedroom because they were sold out. They said I should contact the third party to request a refund. Horrible service
Stayed 1 night in May 2024
Response from - DoubleTree Albuquerque on 6 May 2024
Thank you for your feedback. We're sorry your experience was not up to the highest standard we set. Thank you for alerting us and we hope you'll come see us again soon and give us a chance to show our improvements.

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Why only 2 creamers in the room making us go all the way back down for more? Front desk staff had no idea of the area they work in
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Scott, thank you for your review, I am sorry about the issues you encountered during your stay, we appreciate your feedback and will continue to work with our staff to make things better.

2/10 Terrible

Juan

Disliked: Amenities
There was bed bugs horrible night
Stayed 1 night in May 2024
Response from Guest Services on 2 May 2024
Juan, I am sorry to hear about the issues during your stay I would be happy to speak with you further about this.

10/10 Excellent

Crystal, Penticton

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff upon check in was great; staff interaction on another day (front desk) was not pleasant. No signage noted for breakfast nor price change variance from Friday to Saturday.
Stayed 3 nights in Apr 2024
Response from Elena Chavez-Lucero Director of Housekeeping on 1 May 2024
Thank you for your feedback. We're sorry your experience was not up to the highest standard we set. Thank you for alerting us and we hope you'll come see us again soon and give us a chance to show our improvements.

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Hello Jaclyn, thank you for your review we are happy that you gave us a 5 rating, we hope to see you again soon.

10/10 Excellent

Franki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 3 nights in Apr 2024
Response from Guest Services on 28 Apr 2024
Hello Franki, thank you for your review, we are happy to hear that you enjoyed your stay and hope to see you again soon!

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience was great to a ton of breweries! Easy parking and check in!
Stayed 2 nights in Apr 2024
Response from Elena Chavez-Lucero Director of Rooms on 25 Apr 2024
Thank you for your positive review. We are so happy your stay was enjoyable.

4/10 Poor

Mark H

Disliked: Staff & service
front desk help was nonexistent.
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Thank you Mark for your review, I apologize for any issues you had during your stay and would be happy to speak with you further on this.

4/10 Poor

GABY

Travelled with family
Disliked: Amenities
Very inconvenient parking and lack of accommodation to handicap parking
Stayed 4 nights in Apr 2024
Response from Guest Services on 23 Apr 2024
Thank you for your review Gaby, I apologize about the parking. We hope you will consider staying with us again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Area Wass a little sketchy with homeless. The smell of pot was gross.
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Hello Robert, thank you for your review, we are happy to hear that you had a good stay and we hope to see you again in the near future.

10/10 Excellent

Lar

Liked: Staff & service
Hotel need an update
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Hello Lar, we appreciate your review and thank you for your feedback. We will continue to make upgrades to our property, and hope that you come back to see us again.

10/10 Excellent

Sean, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with pleasant staff
Stayed 2 nights in Apr 2024
Response from Guest Services on 6 Apr 2024
thank you Sean for your review, we appreciate you staying with us and hope to see you again soon

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional~!!!
Stayed 1 night in Apr 2024
Response from Guest Services on 3 Apr 2024
Thank you for your review Patricia, we appreicate you giving us a 5 and hope to see you again soon!

2/10 Terrible

Beth

Disliked: Amenities
There was hardly any occupancy and they put an infant right next to me who creed all night. Guide did not work on tv or remote. Vanity mirror did not work. Horrible patching of ceiling problems with wrong product.
Stayed 1 night in Apr 2024
Response from Guest Services on 2 Apr 2024
Thank you Beth for your review, I'm sorry about the issues during your stay, we will use this information to improve our operation. We hope to see you again soon.

10/10 Excellent

Jibri

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy fast check in and friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Services on 2 Apr 2024
Thank you for your review Jibri, we appreciate your score of 5 and hope to see you again soon.

10/10 Excellent

Carlos

Stayed 2 nights in Mar 2024
Response from Guest Services on 23 Apr 2024
Thank you Carlos for your review, we appreicate you giving us a 5 and hope to see you again.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff are really friendly!
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Hello Erika, thank you for your review, we hope to see you again soon,

8/10 Good

Byron

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The parking situation was not likeable $17 per day parking, for that reason i would not stay here again.
Response from Guest Services on 2 Apr 2024
Hello Byron, we appreciate your feedback and will use it to improve our operation, We hope you decide to come back and see us again.

10/10 Excellent

Fátima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 2 Apr 2024
Fatima, thank you for giving us a score of 5, we appreciate you staying with us and hope to see you again soon.

4/10 Poor

Erica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you for your review Erica, we appreciate you staying with us.

10/10 Excellent

Natalia, El Paso

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a complete hassle and in/out inconvenience. Parking is open for anyone willing to pay and therefore fills up even though you prepaid for x# nights as hotel guest.
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
Hello Natalia, thank you for your review, I am so sorry about parking issues, we appreciate your feedback and will use it to improve our operation.

4/10 Poor

Dolores

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My two night stay at the Doubletree Albuquerque NM...room 1317...the room phone did not work, the inside latch to the door was missing, the toilet was brown stained up to two inches below the rim, there wasn't any documentation in the room about amenities the hotel offered...my Hilton #1688365624
Stayed 1 night in Mar 2024
Response from Dominic Sena on 26 Mar 2024
Good afternoon, I am very sorry to hear about your negative experience at our property. I will be sure to share your feedback with the housekeeping team to ensure these issues do not occur in the future.

10/10 Excellent

Darlene

Stayed 1 night in Mar 2024
Response from Guest Services on 16 Apr 2024
Hello Darlene, thank you for your review. We're happy that you had a great stay.

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dominic Sena on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Beth

Travelled with family
Disliked: Property conditions & facilities
Good visit
Response from Guest Services on 25 Mar 2024
Hello Beth, thank you for your review, I'm glad you had a good visit and hope to see you again soon.

6/10 Okay

Maria

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough parking either nights, mold in the restrooms, dining area had no staff. Slow!!
Stayed 2 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Hello Maria,I'm sorry about the issues during your stay, we appreciate you letting us know and we will work with our team to make the improvements.

10/10 Excellent

Luis

Stayed 2 nights in Mar 2024
Response from Guest Services on 13 Apr 2024
thank you Luis, we really appreciate you giving us a 5 score! We are happy you enjoyed your stay and we hope to see you again soon.

2/10 Terrible

Angella

Stayed 1 night in Mar 2024
Response from Guest Services on 22 Mar 2024
thank you for your review Angella, we hope to see you again soon.

8/10 Good

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 16 Mar 2024
Bailey, we hope you had a great stay, and hope to see you again in the near future.

8/10 Good

Karla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was well kept. I would stay here again.
Stayed 3 nights in Mar 2024
Response from Guest Services on 14 Mar 2024
Hello Karla, thank you for your review, we hope to see you again in the near future.

4/10 Poor

DAVID

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Homeless digging in trash outside of drive through and check in. Dirty unvacuumed carpets. Loud guests outside of room all night.
Stayed 1 night in Mar 2024
Response from Guest Services on 14 Mar 2024
Hello Mr. David, I'm sorry about the issues during your stay with us. Is there anything I can do?

6/10 Okay

Kent

I stayed three night and my room was never cleaned. I had to go down to the front desk every night for more coffee pods and bath towels for the next morning and to remind them to service my room. Despite reminding, nothing got done.
Stayed 3 nights in Mar 2024
Response from Guest Services on 14 Mar 2024
Hello Mr. Kent, I am sorry about your room not getting serviced. What can we do to make this right?

10/10 Excellent

Sammy

Business traveller
Liked: Amenities
Staff was awesome and I liked the location.
Stayed 2 nights in Mar 2024
Response from Guest Services on 14 Mar 2024
Thank you for your review Sammy, we hope to see you again soon

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, amenities
Quick check in and friendly workers
Stayed 1 night in Mar 2024
Response from Guest Services on 10 Mar 2024
Kimberly, thank you for you great review, we are happy you had a great stay and hope to see you again in the future.

10/10 Excellent

E. Matt

Business traveller, Travelled with group
Liked: Amenities
Awesome and understanding staff! Great, clean and comfortable
Stayed 1 night in Mar 2024
Response from Guest Services on 10 Mar 2024
Matt, thank you for your review, we are happy to hear that you enjoyed you stay, we hope to see you again soon.

10/10 Excellent

Stacye

Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you Stacye for your review and giving us 5, we appreciate you and hope to see you again soon!

4/10 Poor

Jana

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
Hello Jana, thank you for your review we hope to see you again soon,,

2/10 Terrible

Tambotka

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big failure
When we arrived, we received our keys. Went up to the room and the keys would not work. Digital key did not work either. Went back down to activate keys and went back to room and they still did not work. A staffer opened the room and it turns out someone was still in the room. They gave us another room and the keys did not work again. The cleaning lady let us in and the room was clean. Had to go back down and reactivate the keys again. Over night stay, we left in the morning and came back in the evening. Our room was not cleaned. Still had towels and trash in the room. Spoke to the assistant manager and he said the cleaning staff was too busy. When I ordered more towels, they were left on the floor in front of my door. Not placed inside as I requested. The only good thing was the coffee and the cookies
Stayed 2 nights in Feb 2024
Response from Guest Services on 21 Feb 2024
Hello Tambotka, I am very sorry about the issues you encountered during your recent stay with us. We are working to get the key issues fixed and I know it has been frustrating for our guests. I also apologize for not getting your room cleaned. If you are a Hilton Honors member I would be happy to get some points to your account for this inconvenience, just let me know. I would need your number and information.

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Guest Services on 24 Feb 2024
Thank you for giving us a 10 rating William, that is greatly appreciated! We hope to see you again soon.

6/10 Okay

Nikia, Katy

Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Hello NIkia, I see you rated us 3 out of 5, is there anything you would like to share with us about your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy, friendly service, clean room, and the food at the bar was good.
Stayed 2 nights in Feb 2024
Response from Guest Services on 13 Feb 2024
Hello Lisa, thank you for your review, we are happy to hear that you had a good stay and hope to see you again in the near future.

4/10 Poor

Justin

Liked: Cleanliness, property conditions & facilities, room comfort
Parking is a NIGHTMARE
The parking is a nightmare, the hotel uses a third party parking system that does not work properly. My experience has taken days to get the issue with this resolved. The hotel itself is very nice, but not nice enough that I would consider returning for a stay. It is also around $20 additional per day on top of an already high daily rate.
Stayed 1 night in Jan 2024
Response from Guest Services on 8 Feb 2024
Hello Justin, thank you for your review, I am very sorry about the parking issues. This is new to our property and we are trying to work out all the details. I'm sorry for the inconvenience it caused during your stay.. Please let me know if there is anything I can do.

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dated. Called in the morning and Requested house keeping as it is by request. At 3pm no housekeeping arrived. I called again at 4pm requesting housekeeping was again told someone would come. I returned to my room at 10pm to see no housekeeping had come. After a long day this was extremely frustrating. Poor breakfast selection as well. Very disappointing. The only benefit was close proximity to the convention center.
Stayed 2 nights in Feb 2024
Response from Guest Services on 7 Feb 2024
Hi Michelle, I'm sorry about the issues on your recent stay, Can I ask what day this was so I can follow up with the team. What can I do to compensate you for this issue. Are you a Hilton Honors member? I can add some points to your Hilton Honors account. I would just need your account number and stay dates.