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"The hotel said they hadn't received Expedia's payment and made me make a second payment upon arrival. The following day they acknowledged receipt of Expedia's payment and said I would be refunded my payment within 21 days. It is now 38 days and I've received no refund. The breakfast was recycled from the previous days' uneaten food."

"lovely location , super clean , and great Bus service .Loved it , thank you"

"It was a reasonably comfortable stay overall. The location was excellent, and the rooms were equipped with all the basic amenities. Hot water in the showers was consistently available, and housekeeping was carried out regularly. The only inconvenience was the air conditioning system. It struggled to maintain the room at the set temperature, and the airflow was noticeably weak. As a result, the room often felt a bit warm at night, and I often found myself sweating while trying to sleep."

"Amazing view of the kabah. Great breakfast and easy location to access the haram. Definitely recommend !!"

"Everything especially housekeeping on 3rd floor"

"Great location and comfortable rooms and close proximity to Masjid Alharam."

"Service helpdesk is not supportive "

"Professional and friendly staff."

"The Hotel is nice and good, need mor attention from the housekeeping "