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out of 5 reviews
Would totally recommend this hotel. Position was great at end of Karon Beach, walking distance to some great restaurants, shops and markets. Much quieter than Patong Beach but this was perfect and only 15min in a "tuk tuk" when you felt like the hustle and bustle. Would totally recommend upgrading to Pool Access room, 2 steps straight off your own balcony into the pool, so great in the humid weather after a shopping session. Swim up to the pool bar and have a nice cocktail or beer! Buffet breakfast nice but not much variety. A steep walk up the hill to rooms but friendly staff always ready to give you a lift up on back of resorts buggies. Would definitely stay here again.
Great holiday. No complaints. The complainers who stayed here should pay more and go stay in a 5 star hotel somewhere else! The pool was fantastic, clean and well maintained. The staff only too happy to help. The buffet breakfast was more than adequate! Word of warning though. The electronic door key is magnetic... Learnt the hard way that it can also wipe the OS off a camera when both are in the same pocket. (Possibly do damage to credit card strips too). Would definitely go back.
very friendly staff, especially the bar tenders at the pool bars. Lovely situated and no noise from the main street. Very comfortable rooms.
“Next time in the new section or a pool room”
Its 3 star hotel in some parts and maybe a 4 star in other areas. The back part of the hotel is more recent and has improved facilities. The breakfast is excellent, the in room menu is quite good and the food we had from it was very good.
“Beautiful property, worst service in all of Thailand”
ATROCIOUS SERVICE. Here are specific screw ups so you can decide for yourself. 1. Staff has terrible English. This combined with the general Thai resistance to saying they do not understand or the answer is no leads to long 15 min conversations for basic things like needing more tea and cream (had to call 4 times to get this). Rooms are often not cleaned to basic standards (hand marks on balcony sliding doors). Staff often tells you certain things are not possible that contracted companies or other staff then figure out when you ask a second/third time--taxi prices, timings for onward travel from Phuket Bus terminal. 2. Housekeeping is extremely slow and acts without the basic politeness we expect in the US and without the renowed Thai smile (showered like crazy in Bangkok at cheaper hotels). Instead you often see sour faces. No effort to provide consistent service on hospitality services provided once. 3. They nickel and dime you for everything--water, internet etc. If they can make you pay twice for anything they will try. 4. There is covert racism (towards anyone not white) and sexism regardless of where you are from. Ex. top to bottom checking out by staff (I am a woman). Not being told about certain hotel events since they assume you cannot afford it even if you have the most expensive room. 5. Older rooms are horrible--but often given for the same price. All amenities in these rooms are old. Floors are no where comparable.