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Lotte New York Palace

4.5 star property
Family-friendly New York hotel in Manhattan with full-service spa
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Lotte New York Palace

Lobby
Terrace/patio
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Reviews
8.8

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Spa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
455 Madison Ave, New York, NY, 10022
  • Popular LocationRockefeller Center7 min walk
  • Popular LocationGrand Central Terminal10 min walk
  • Popular LocationTimes Square13 min walk
  • AirportNew York, NY (LGA-LaGuardia)27 min drive
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Room options

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 112 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Accessible (Palace)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Palace, King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed (Palace)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Blackout curtains
  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Corner (Corner with Pantry)

Bathroom sink

Suite, Corner (Corner with Pantry)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Accessible, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Studio, 2 Queen Beds, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, King and Two Doubles)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Sofa bed
  • 71 sq m
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Premier Room, 1 King Bed, Accessible, View

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, Accessible, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
2 bedrooms
Blackout curtains
  • 156 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Accessible, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, Accessible, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Tower (King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Tower (King)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 99 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, View (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, View (Cathedral View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner (Corner)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 112.4 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 2 Double Beds, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, View (Skyline)

Premium bedding, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, View (Skyline)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Studio Suite King

Premium bedding, in-room safe, desk, laptop workspace

Palace Studio Suite King

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 38 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Private bathroom
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay films

Family Suite, Multiple Beds (Palace, 2 Kings)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Sofa bed
  • 71 sq m
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Similar properties

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Free WiFi
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Air conditioning
9.2 out of 10, Wonderful, (1090)
The price is AU$537
includes taxes & fees
26 May - 27 May
Omni Berkshire Place

About the area

New York

Lotte New York Palace is located in Manhattan, a neighbourhood in New York, and is in the entertainment district and near a metro station. Times Square and Rockefeller Center are notable landmarks, and travellers looking to shop may want to visit 5th Avenue. Looking to enjoy an event or a match while in town? See what's going on at Madison Square Garden. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.
Visit our New York travel guideOpens in a new window

What's nearby

  • 5th Avenue - 3 min walk
  • Rockefeller Center - 7 min walk
  • Grand Central Terminal - 10 min walk
  • Broadway - 11 min walk
  • Times Square - 13 min walk

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • LaGuardia Airport (LGA) - 25 min drive

Restaurants

  • Inside Park at St Bart's - 3 min walk
  • Essen Slow Fast Food - 3 min walk
  • Starbucks - 2 min walk
  • Toasties - 1 min walk
  • Empellon - 3 min walk

About this property

Lotte New York Palace

Family-friendly hotel near 5th Avenue
Located close to Rockefeller Center and Grand Central Terminal, Lotte New York Palace provides shopping on-site, a coffee shop/cafe and a garden. Indulge in a body scrub, a hot stone massage and a body wrap at The Palace Spa, the on-site spa. Be sure to enjoy a meal at Gold Room, the on-site restaurant. In-room WiFi (surcharge) is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • Limo/town car service, full breakfast (surcharge) and free bike hire
  • Valet parking (surcharge), express check-out and supervised childcare (surcharge)
  • Luggage storage, concierge services and ATM/banking services
  • Guest reviews say good things about the helpful staff, overall condition and walkable location
Room features
All 909 rooms boast comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the size rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with designer toiletries and hairdryers
  • Plasma TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 90 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to noon for a fee: USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 55 floors
  • Ballroom
  • Banquet hall
  • Built in 1981
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Pay films
  • Plasma TV with premium channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 25 lb per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per day.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately USD 24 to 100 per person
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 90 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

Is Lotte New York Palace pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 25 lb per pet. There's a fee of USD 125 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Lotte New York Palace?

As of 10 May 2024, prices found for a 1-night stay for 2 adults at Lotte New York Palace on 27 May 2024 start from AU$948.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Lotte New York Palace?

Valet parking is available for USD 90 per day.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Lotte New York Palace?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Lotte New York Palace located?

This family-friendly New York hotel is located in the entertainment district, within a 10-minute walk of 5th Avenue, Rockefeller Center and Grand Central Terminal. Broadway and Central Park are also within 15 minutes. 51 St. Station and 5 Av.-53 St. Station are within a 5-minute walk.

Lotte New York Palace Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 655 out of 1006 reviews" "
Rating 8 - Good. 182 out of 1006 reviews" "
Rating 6 - Okay. 97 out of 1006 reviews" "
Rating 4 - Poor. 43 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel in a wonderful, though very busy location. The staff at the hotel is excellent. The property is a little dated, but it really isn’t an issue at all. The size of the rooms can’t be beat. We had a cathedral view, and it was stunning.
Stayed 3 nights in May 2024

10/10 Excellent

Marina, McAllen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Kurtis

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff!!
Stayed 2 nights in May 2024

10/10 Excellent

Paula, Siler City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. The staff has been there for a long time and they are all very attentive!
Stayed 2 nights in May 2024

8/10 Good

Gina

Business traveller
Liked: Property conditions & facilities
Staff seemed less friendly this time.
Stayed 3 nights in Apr 2024

6/10 Okay

Khristina

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
This was an OK experience. Rooms are very outdated, definitely don’t fell like 5 star hotel, more like 3 starts. Not pleasant to be in. But they were clean, and cleaning lady was very sweet. Restaurant was extremely expensive, breakfast for 8 (4 adults, 3 kids and a baby) was on average $600-800. Dinner consists only of appetizers, they tasted very good, but prices were way too high. Most Waiters were nice enough, but some were borderline rude. For example, I asked them to bring covered paper cups and straws for children’s drinks, and she said: “absolutely no.” It was so rude that I thought, she was joking. But she meant it, because she didn’t bring the cups. They serve croissants cold and juice is not freshly squeezed. For this price tag, we would expect to at least have a warm croissant. Other than that, the food quality was good enough, but nothing extraordinary. The restaurant is very gloomy and tables are uncomfortable. The first three floors of the building is a historic mansion, which was fascinating. Especially, we loved the old library, with very old books some from 17th century. Gym and spa area are nice. We didn’t like the location because it’s in the middle of all action, which normally would be a good thing, but in NYC it’s overwhelming. There were a lot of homeless persons/mentally ill people entering the hotel, wondering around, sitting there on chairs for a long time and it’s not well controlled. We would pick a calmer area for our next stay.
Stayed 3 nights in May 2024

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
The staff is kind and approachable in every way. Compliments to them. While not grand, the common areas are comfortable and old school stylish. Our room on the 23rd floor was spacious by Manhattan standards. That being said, it’s in terrible need of a refurbishing. There was a pungent odor in the bathroom- moldy cheese and not in the good funky way. There are many better options at this price and below. If it weren’t for the location I’d probably knock it down a half star.
Stayed 2 nights in May 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Apr 2024

General hotel information

Reasons to Book
Spacious Rooms & Nice Bathroom
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5