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Reviews of Aloft Harlem

3 out of 5
Aloft Harlem
2296 Frederick Douglass Boulevard, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 488 out of 1002 reviews" "
Rating 8 - Good. 342 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My godmother lives in Harlem so visiting her is easy from this location by walking or Uber. Everyone here is always so helpful and kind. Great dining recommendations and things to do as well. Enjoy staying here each time we visit. Only thing I miss is a microwave for late night popcorn or heating leftovers.
Stayed 7 nights in Apr 2024

10/10 Excellent

Patrick James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip, laid back atmosphere, friendly staff’ hot coffee in the lobby—Aloft Harlem rocks.
Stayed 3 nights in Mar 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 1 night in Mar 2024

6/10 Okay

Glenn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was an absolute dump.
Stayed 1 night in Mar 2024

6/10 Okay

Rozell, renton

Travelled with family
Liked: Staff & service
Property is conveniently located in Harlem and the staff was pleasant. However the room was small and worn, no microwave in room, and tiny fridge. Probably will not be my 1st choice to stay when I return to Harlem.
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Property conditions & facilities
The staff was nice. The hotel was clean we enjoyed our stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Deanna, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely, here's a slightly more detailed version: --- Let me spill the beans on my favorite spot in NYC – Aloft Harlem. It's my go-to hangout, and honestly, I can't imagine staying anywhere else in the city. Why? First off, the location is unbeatable. Right smack in the heart of Harlem, it's super convenient for exploring all the best spots in the neighborhood. Whether I'm craving some authentic soul food or want to catch a live jazz session, everything's just a hop, skip, and a jump away from Aloft Harlem. Now, let's talk about the staff. These guys are the real MVPs. Seriously, they go above and beyond to make sure every guest feels like a VIP. From giving me insider tips on the coolest local hangouts to making sure I've got everything I need for a comfy stay, they always come through. And speaking of comfy stays, let me tell you about the rooms. They're cozy, stylish, and equipped with everything you could possibly need. Plus, the whole vibe of the hotel is just super chill, making it the perfect home base for exploring Harlem and beyond. So, if you're looking for a laid-back spot with killer service right in the heart of Harlem, do yourself a favor and book a stay at Aloft. Trust me, you won't regret it.
Stayed 7 nights in Feb 2024

10/10 Excellent

Caroline

Liked: Cleanliness
Spacious room. Gym equipment needs maintenance
Stayed 1 night in Feb 2024

8/10 Good

Deborah W

Liked: Staff & service
This hotel could use some updating. Half of the machines in the gym don't work and the carpets are very old and dingy. The staff is terrific but wish the hotel itself was a bit fresher
Stayed 3 nights in Feb 2024

10/10 Excellent

Gary, Poughkeepsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gg
Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful staff
Stayed 2 nights in Feb 2024

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Shaiann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Wonderful sights. Walkable. Kind employees & staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Edward Cameron Alejandro Pizarro

Stayed 2 nights in Jan 2024

10/10 Excellent

SHANTI ELIZABETH MAYEN

Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Pedro

Stayed 1 night in Jan 2024

8/10 Good

Greg B

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again.
Front desk reception staff were delightful! Room was well cleaned. Overall nice stay.
Stayed 4 nights in Dec 2023

2/10 Terrible

Marcio

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

8/10 Good

Bassine

Liked: Cleanliness
I didn’t like the fact that we cannot park in the hotel and have to pay the breakfast
Stayed 2 nights in Dec 2023

10/10 Excellent

Lucas de Abreu

Stayed 1 night in Dec 2023

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodations were suitable for our limited stay. It got the job done without the bells and whistles. The area was super busy so each day there was a police/ambulance siren wake-up call.
Stayed 2 nights in Dec 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 3 nights in Dec 2023

8/10 Good

robin

Stayed 3 nights in Dec 2023

4/10 Poor

Helen

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall I gave this property 2 stars, because the staff was great & the location was only a block away from the subway so that was great. The first room we were assigned you could smell a strong smoking smell from the hallway, inside the room it was terrible, we had to ask for a room change. The new room’s bathroom was not great, there was mold in the shower. When we would get back to the room at night the lights would not work in the room, it would start working after clicking the light switch a few times. Good things about the property were the staff, how comfortable the bed was and the cleanliness from housekeeping. However the property condition was not so great.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jinnan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Dec 2023

10/10 Excellent

Tamás

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ruth M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with no extra conveniences
The hotel was okay. It wasn’t great but suited my needs quite well. Room was basic. Wish they had an included breakfast. Very comfortable bed. The night bar was a great featur for relaxing in the evening.
Stayed 1 night in Dec 2023

10/10 Excellent

Devon

Stayed 3 nights in Nov 2023

8/10 Good

George

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Britney

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel was not aware that I paid for breakfast, which is a major inconvenience. Hotels and make sure they are up-to-date with the reservations for customers and pay for breakfast in advance. I should not have had to look through 1 million emails to find my proof of paying for breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Abigail

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entry was a bit confusing, It would be helpful if there were signs to point to check in and the elevator to get from street level to check in. Staff was fantastic I didn't get a super clean cozy feel from the check in area or the room. I didn't find anything dirty though in my room.
Stayed 2 nights in Nov 2023

8/10 Good

Gisele

Liked: Cleanliness, amenities, property conditions & facilities
The staff was exceptional. They went above and beyond. However, the mattress cover in the first room I was given, was stained. I was issued a new room immediately.
Stayed 9 nights in Nov 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d go back!
The staff were very friendly and efficient and the location of the hotel was great! Near shops, restaurants and a laundromat (in case of need). Rooms were simple but clean and comfortable.
Stayed 3 nights in Nov 2023

4/10 Poor

Al-Nisa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not Aloft Quality
It was not a good experience for the statured that Aloft is supposed to provide. I paid alot of money to be in the area for my events. I am a comedian and wanted to be centrally located between Manhattan, Brooklyn and Harlem where my events where for the 3 days I was in New York. I did not enjoy my stay at the Aloft, I had to wait 45 min to finally receive an Iron / ironing board after calling, then going to front desk and still going to my room and waiting an additional 15 min. I was initially promised a steamer for my clothing. The room was not quality and I should not have had to request a better room, the room 220 should just be taken out of rotation of Aloft standard rooms. There was paint pealing in shower and in bathroom, holes on the wall throughout the room and water stains on the darkening blinds. Harlem is a great place of cultural events and legendary places, sad that the Aloft in Harlem doesn't quite meet up to the standard of other Aloft and the cultural history around them.
Stayed 3 nights in Nov 2023

6/10 Okay

Susana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good location nothing more
Location es quite good. Cleanness and condition of the hotel is bad: carpets in bedroom dirty and wasted, A/C old and noisy. The best asset of this hotel convenience and easiness to move around from Harlem to the rest of the city.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sovia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom absolutely love this place the shower was beautiful the room was very nicely put together and staff was nice thank you for a wonderful experience.
Stayed 1 night in Oct 2023

4/10 Poor

Cabrini

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in dire need of an update and improvements. In addition, the front desk staff makes an effort at trying to be welcoming by always smiling, however, they are severely lacking in their ability to resolve matters appropriately and responding to guests in a professional manner. Some additional training in hospitality and maintaining appositive image of the company they represent appears to be sorely needed at this Aloft. I had to be moved three times from October 18-19 due to a non-working television in one room and the poor conditions (gaps/holes in the walls, rusted furniture fixtures, odor, dirty rug, and totally deplorable appearance of a room that is supposed to be representative of the Marriott brand.
Stayed 11 nights in Oct 2023

8/10 Good

Kaushal

Stayed 1 night in Oct 2023

2/10 Terrible

Joseph

Business traveller
Disliked: Staff & service, property conditions & facilities
I had 2 rooms I needed and the first day one of them was not available yet. I was unable to use it at all the first night yet they still charged me for both nights. The AC was broken in the room I was in. There was maintenance being done all day in the hotel all over.
Stayed 2 nights in Oct 2023