Everything you could expect from a hotel and more is on offer at The Swanston Hotel, Grand Mercure. Step out of the buzz of Melbourne’s busy business and retail district straight into the appealing décor and atmosphere of our hotel. After a fast and friendly paperless check-in, the delight of a comfortable and spacious hotel room awaits you. Your room comprises modern décor, comfortable bedding and an ensuite bathroom, plus flat-screen TV with cable channels and pay-per-view movies. Enjoy a DVD player and a DVD movie library, a fully-stocked minibar, with microwave and toaster also on offer. Broadband and wireless internet access is available, along with an extra phone and an executive chair at your desk, plus a personal safe to store your valuables. Use a full-length mirror to check your look before you head out again! If you’re feeling “superior”, an upgraded room will also provide you with fabulous city views and comfy bathrobe and slippers. An extra television in your separate bedroom with King-sized bed will top-off your surroundings.Our unrivalled service team aim to make your stay as trouble-free as possible. Take up our valet or self-parking services, store your bags with us free of charge, and make use of our first-rate concierge team. Let them arrange your transport, entertainment and touring needs, and recommend everything from bars, dining and shopping hot-spots to theatre, entertainment and sporting venues. Everything you could desire is right on our doorstep! Within the hotel you’ll find leisure and dining facilities to suit all tastes, including a 24-hour room service menu, a fully-equipped gym and heated indoor relaxation pool – great for a morning pick-me-up or evening wind-down.The Louden Kitchen & Grill offers a traditional and hearty breakfast buffet featuring an endless choice of hot & cold dishes, plus a variety of fresh juices and bottomless cups of espresso coffee or tea. For dinner your meal will be prepared just as you’d like it. Choose from our grilled selection, add your desired sides and sauces and we’ll make sure it’s gluten free too, if you’d prefer.The cosy Cocoon Bar features delicious cocktails, a selection of imported beers and a tasty pizza menu. Our expert baristas in Soul Café offer a coffee to delight, accompanied by mouth-watering meals all day long.

The Louden Kitchen & Grill serves modern Italian inspired fare with some traditional favourites for dinner using simple, fresh ingredients and flavours. Complement your meal with a relaxing glass of wine from their quality wine list which features some of the very best regional wines Victoria has to offer, including some undiscovered gems.

The great value breakfast buffet is the perfect way to start your day, featuring an endless choice of fresh fruits, yoghurt, cereals, a bakery station and a selection of classic hot dishes, plus a variety of fresh juices and bottomless cups of espresso coffee or tea – all for only $20 per person!

Soul Café - The increasingly popular Soul Café has recently been fashionably refurbished. Here our expert Soul Café barista’s will make a satisfying coffee accompanied by mouth-watering meals all day long. Cocoon Bar – The secret about our funky Cocoon Bar, nestled on the mezzanine level of our hotel, is getting out! Offering delicious cocktails, a selection of imported beers and a tasty pizza menu, you’ll settle in and never want to leave! Thankfully Cocoon Bar is open till late Monday to Saturday.24 hour Room Service – You’ll find our tasty, 24-hour, in-room dining menu on the executive desk of your room. Hot meals, cold snacks and refreshing drinks are available all day, every day and will be delivered to your door!

You can then enjoy some laps in our heated indoor relaxation pool, a work-out in our modern gym.Ideally located within Melbourne’s business, retail and social hubs, The Swanston Hotel, Grand Mercure allows for simple access to bars, dining, shopping, theatre, entertainment and sporting facilities. Our professional Concierge team can book the best places for you to go and also arrange the best ways for you to get there.

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

• Fee for in-room wireless Internet: AUD 10 (for 24 hours, rates may vary)
• Fee for in-room high-speed Internet (wired): AUD 27.50 (for 24 hours, rates may vary)
• Fee for wireless Internet in all public areas: AUD 10 (for 24 hours, rates may vary)
• Valet parking fee: AUD 35 per night
• Rollaway bed fee: AUD 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

AAA Tourism Pty Ltd assigns an official STAR Rating for accommodations in Australia. This Hotel property is rated 4.5 stars.