We booked the Family Queen Room (with bay view stated in the room description), but when we got to the room at around 3:15pm the window was overlooking the busy highway bridges and the roof of other buildings. We called Reservation, they said the bay view pic was for advertising purpose only; and didn’t explain about how the description was misleading. Eventually they agreed to swap us to the King Room with the bay view, told us to wait in the room and someone will bring the new room key cards to us; waiting for 20 mins, we ended up going down to the lobby ourselves with all the luggages and a baby at 3:50pm.
The table and chair were very dusty, we stayed for 3 nights; bathroom floor towel was never replaced, did not refill the tissue box, no teaspoon, floor was not vacuumed. Only thing housekeeping did was replacing the bath towels, bed sheets and emptied the bins.