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Reviews of Fairmont Miramar Hotel

5 out of 5
Fairmont Miramar Hotel
101 Wilshire Blvd, Santa Monica, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 571 out of 1001 reviews" "
Rating 8 - Good. 202 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great Location. It felt like, by stating I was with my daughter we ended up on the kid floor. On the 2nd floor there was a great deal of street noise, combined with kid noise. The windows really need to be more insulated. Beyond the noise, place was cool. Thanks.
Stayed 3 nights in Apr 2024

6/10 Okay

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaints were the room was almost 80 degrees F when I first walked in and needed engineers assistance to troubleshoot. Also, there wasn’t an in room dining menu so I called in room dining and they sent up a menu right away but they told me there was suppose to be a tablet to order from. I called the front desk and they said they would send one up but never did so I just called in my order.
Stayed 1 night in Apr 2024

10/10 Excellent

Hilde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and hotel. Very happy.
Stayed 1 night in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful grounds. Good choice of restaurants in the hotel and within walking distance.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amazing crew.
Stayed 3 nights in Mar 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Room very small for 4 people. The floor was filthy! Please vacuum room 222.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cathrine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 3 nights in Mar 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El interior de la habitación se está haciendo viejo y los elevadores también, no sirven bien y son lentos, por lo demás el servicio es bueno y si volveríamos a hospedarnos aquí.
Stayed 3 nights in Mar 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
This hotel has a great location.
Stayed 2 nights in Mar 2024

8/10 Good

Reilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
The bathroom in the room to small !! Shower was to tiny !! The air condition was noisy
Stayed 2 nights in Mar 2024

10/10 Excellent

Allison

Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lovely staff who go above and beyond, great food.
Stayed 3 nights in Mar 2024

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
This place is long in the tooth. Has food fr room service (took 45 min snd made omlet wrong) and lobby lounge.. Food was average to poor.. My room was super noisy from traffic.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the balcony!
Stayed 2 nights in Mar 2024

10/10 Excellent

jennifer

Stayed 7 nights in Mar 2024

10/10 Excellent

Lisa, SEATTLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the dinning options available.
Stayed 3 nights in Mar 2024

10/10 Excellent

Macie

Stayed 1 night in Mar 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Fairmont were extraordinarily helpful, going out of their way to ensure our needs were met!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024

6/10 Okay

rosanna

Travelled with family
Liked: Cleanliness, staff & service
I could hear the loud music every night while I was trying to good to sleep. The rooms are dated
Stayed 3 nights in Mar 2024

10/10 Excellent

Jorge, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very expensive
Stayed 2 nights in Mar 2024

10/10 Excellent

Harley

Stayed 2 nights in Mar 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just an 5 star hotel, great rooms wonderful staff in the coffee shop and dinning room Will definitely stay there on are next visit Regards Tom
Stayed 2 nights in Feb 2024

8/10 Good

Vance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautifully maintained lobby and public areas. Nice vibe.
Stayed 3 nights in Feb 2024
Response from Andrew Lazowski on 27 Feb 2024
Hello Vance,Thank you for the review. It is wonderful to hear you enjoyed your stay.

8/10 Good

Chris, oakton

Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only problem was room would get a bit cold because the heater didn't seem to be working. other than that, it was a fantastic property. really love the lobby lounge and the restaurant.
Stayed 3 nights in Feb 2024
Response from Andrew Lazowski on 19 Feb 2024
Hello Charles,Thank you for your feedback. I am sorry to hear that the HVAC unit in your room was not able to provide satisfactory service in keeping your room warm. We understand that your comfort is of utmost importance and will work to ensure this does not happen again.We are excited to hear that you really enjoyed your food and beverage options! We will pass along your kind words to the team.

10/10 Excellent

Admir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Lisanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, dining and spa.
Stayed 1 night in Feb 2024
Response from Andrew Lazowski on 19 Feb 2024
Hello Lisanne,Thank you for the kind review. We appreciate you were able to enjoy many of our amenities. We look forward to seeing you again.

6/10 Okay

nikita

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They shut down all the main elevators for maintenance/repairs so we had to use the ONE and ONLY service elevator. It was new the dirty laundry shoot, smelled terrible, and too forever to get up or down cause there ONLY ONE! Not something you want to experience after having a good dinner then going to your room through a dirty and smelly service access hall, especially when paying $600/night
Stayed 1 night in Jan 2024
Response from Andrew Lazowski on 19 Feb 2024
Hello Nikita,We would like to extend our sincerest apologies for the inconvenience caused to you due to the elevator issue. We understand that it is frustrating and inconvenient when unexpected situations arise, and we appreciate your understanding while we worked to resolve the issue.If there is anything we can do to make amends or further assist, please reach out to the hotel directly.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m always happy to stay at the Fairmont. Excellent service and a very convenient spot from which to explore Santa Monica. I was particularly pleased on this trip, when an upgrade was not available, I was given a $100 credit on food and drink instead. Much appreciated.
Stayed 2 nights in Jan 2024

2/10 Terrible

Haiguang

Stayed 2 nights in Dec 2023
Response from Andrew on 20 Feb 2024
Hello Haiguang,We are sorry to hear that you did not enjoy your stay. If you would like to provide further feedback, please contact the hotel directly to further discuss your experience.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort hotel. Convenient location in Santa Monica but not too close to the pier area. Christmas decorations were outstanding. Love that fig tree. We spent some time in the lobby bar and enjoyed talking with bartenders. Tried happy hour at the Fig Restaurant which was great! Love the Dogtown Coffee Shop on site.
Stayed 2 nights in Jan 2024
Response from Andrew on 20 Feb 2024
Hello Steven,We are so happy to hear about how much you enjoyed your stay. Our Fig at 5 is a popular option that a lot of our guests enjoy! We will make sure to pass along this wonderful feedback to our teams.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Fairmont hotels are always top notch facilities and service
Stayed 1 night in Jan 2024
Response from Andrew on 20 Feb 2024
Hello Craig,Thank you for the kind words. We are glad you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew on 20 Feb 2024
Hi Paul,We are sorry to hear that you did not fully enjoy your stay with us. We would like to hear more about your experience, and if you would like to share, please contact the hotel directly to further discuss.

4/10 Poor

hosam

Disliked: Property conditions & facilities, room comfort
We paid $1100 for one night supposed to be a luxury suite. We end up having a room with no heater. It’s has a litter electrical heater, the small one you buy from home drop
Stayed 1 night in Jan 2024

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel, had a beautiful experience. Thank you
Stayed 1 night in Jan 2024
Response from Andrew Lazowski on 19 Feb 2024
Hello Amal,Thank you for your kind words. We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kristina

Stayed 1 night in Jan 2024
Response from Andrew Lazowski on 19 Feb 2024
Hi Kristina,Thank you for the nice review. We hope to see you again soon!

10/10 Excellent

Khidir, Ridgewood

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, great staff and great local food options. The facilities are a bit old and outdated but I enjoyed staying there very much.
Stayed 2 nights in Jan 2024
Response from Andrew Lazowski on 19 Feb 2024
Hello Khidir,Thank you for the review. We will passed along your feedback to our team. We hope to host you again on your next visit to Santa Monica.

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! Their landmark fig tree is absolutely beautiful
Stayed 2 nights in Jan 2024
Response from Andrew on 20 Feb 2024
Hi Amal,Thank you for the kind words. Our Fig tree is quite stunning and we are glad you enjoyed it as much as we do.

10/10 Excellent

Richard

Stayed 4 nights in Jan 2024
Response from Andrew Lazowski on 19 Feb 2024
Hello Richard,We are happy to hear that you enjoyed your stay with us. We hope to have you back again, soon!

6/10 Okay

Thomas, Winston Salem

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andrew Lazowski on 19 Feb 2024
Hello Thomas,We are sorry to hear that you did not have an exceptional experience with us. If you would like to further discuss your experience with us, please contact the hotel directly.

10/10 Excellent

Avis, Brooklyn

Stayed 1 night in Jan 2024
Response from Andrew on 20 Feb 2024
Hello Avis,Thank you for your review.

8/10 Good

Nawaim

Liked: Cleanliness, staff & service, property conditions & facilities
a beautiful and wonderful place all around, the suite on the upper floors with a magnificent ocean view, close to the promenade with the shops for shopping. the staff is friendly and competent
Stayed 3 nights in Jan 2024
Response from Andrew Lazowski on 19 Feb 2024
Hello Nawaim,We are pleased to hear you enjoyed your stay with us. We hope to have you back soon!

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay. Loved my upgrade! And will come back. A very special hotel with a beautiful landmark tree
Stayed 2 nights in Jan 2024
Response from Andrew Lazowski on 19 Feb 2024
Hello Amal,It is wonderful to hear that you enjoyed your upgraded room. We hope to have you back again, soon!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Andrew Lazowski on 19 Feb 2024
Hello Steven,Thank you for the great review!

10/10 Excellent

Farnaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in this hotel
Stayed 1 night in Dec 2023
Response from Andrew on 20 Feb 2024
Hello Farnaz,Thank you for your review. We appreciate your amazing feedback.