1/5 Terrible
Yekaterina
Travelled with family
30 June 2022
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were given room 802 for a Fri-Mon stay. I'm NOT a morning person; I love to sleep in on vacation. We also travelled with 4 year old who is on his own time sleep schedule. That room is directly adjacent to the service elevator and its engine. That engine is incredibly loud - it sounds like a plane turning on its turbines. We normally sleep with a loud noise machine and ear plugs and this thing woke us up with a fright every morning. I spoke to the front desk person after the first morning and she assured me that it would only be on from 9am-8pm every day. They said they didn't have any other rooms for us. They took off resort fees and gave us a $100 credit. Ok, that really sucks, but we can deal with that. However, they actually ran that elevator from 8am until I called them to turn it off every night just prior to 10pm. We couldn't sleep in. We couldn't nap. And we were frustrated and angry about having to call the front desk and speak to various managers to get it turned off every night so we could finally sleep. They comped us for one night, but they should have refunded us for the whole stay because it was a miserable, sleep-deprived, stressful nightmare.
Stayed 3 nights in Jun 2022