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TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon & lap swimming pools, spa's, an adults only retreat, Putt'n Around* our 18 hole themed putt putt course, 2 children's playgrounds, floodlit tennis courts*, gymnasium, games room, walking trails and 9 BBQ areas. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a pizza at our Woodfire Pizzeria & Bar or dine in our Rainforest cafe. Our on-site convenience store 'Fresh' features a wide range of grocery items and an internet cafe.
Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities.
'Club Turtle' is for kids aged five to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings.
For a surcharge, a roundtrip airport shuttle is available to guests. Onsite parking is complimentary.
Turtle Beach Resort is a smoke-free property.
Rooms
Air-conditioned accommodations at Turtle Beach Resort offer washers/dryers and welcome amenities. All apartments have balconies or terraces that overlook lush tropical greenery and manicured gardens. Accommodations offer separate sitting areas. Flat-panel televisions come with complimentary cable channels. Accommodations at this 4.5-star property have kitchens with refrigerators, stove tops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.
In-room wireless internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards.
All guestrooms are non-smoking.
Room Amenities
Dining
The Rainforest Cafe serves breakfast, lunch and dinner or you can enjoy the Woodfire Pizzeria & Bar for meals, snacks and drinks without having to leave the resort.
Recreation
Recreational facilities include 4 separate swimming areas with a mix of lagoon & lap swimming pools, spa's, an adults only retreat, Putt'n Around our 18 hole themed putt putt course, 2 children's playgrounds, floodlit tennis courts, gymnasium and a games room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Showing 1 - 8 results (of 8)
out of 8 reviews
“Great Place”
Great Place to stay, everything you needed in a house was avaliable. Friendly people around and enough space for everyone to enjoy themselves.
“Great stay!”
Turtle Resort Apartments had it all! Tennis courts, mini golf, 5 pools (one adult only) spa, cinema, 2 great places to eat, one of which does the most awesome pizza, 2 games rooms, 2 play rooms & 9 BBQs! The apartments are not serviced during the time you stay, but there are facilities (hoover etc) so you can keep it looking clean. Our apartment also had a mini laundry (washer/dryer). It is in a great location, close to Surfers, short drive from airport & beaches. My only worry was that the apartment doors do not lock completely shut when you are inside. Unless you use the flip lock above the actual lock, the door can be opened easily at all times (only from inside, still locked outside). This was a worry because we have a 3yr old sleep walker! The flip lock also allows the door to open, perhaps about an inch (so similar to a chain) and we were worried that little fingers would get trapped (while sleepwalking) in said door. So to prevent this, we ended up having to push a heavy chair against the door, which was a hassle. All in all a great stay, would definitely go again. But will always be aware of door issue.
“Value for your dollar!”
My family loved staying at Turtle Beach Resort. The facilities were fantastic and the resort had a very relaxed, friendly vibe to it. Our only complaint was the cleanliness of the kitchen which appeared to have been cleaned in a hurry..........! You must try the wood fire pizza's if you stay here, they are delicious! Overall we had a great time and wouldn't hesitate to stay here again, definitely great value for your dollar!
“Lovely Family stay”
We had an excellent experiance as our children were aged 6 & 9. We stayed in a second floor carpeted apartment which was absolutley perfect for us. My Brother had a younger child. 2 years old. They stayed on a ground floor apartment which was not carpeted & the wee boy was able to keep getting out of the low wall around the deck. So my advise is to use a second floor apartment if you have small children. There was plenty to do. Lots of swimming pools, the mini golf was fun, and we totally enjoyed our stay
“Great for Kids!”
A great holiday! Turtle Beach Resort is well located and away from the concrete jungle that is Surfers Paradise. The accommodation and amenities are starting to show there age somewhat but are well maintained. Staff are helpful and willing to assist. The layout is very good and security is excellent. Amenities for kids are very good and for families this resort ticks most of the boxes. A good variety of swimming areas and activities for the kids. The quality of food is good but at a price. Service on food is not a strong point be prepared to wait. We waited 50 minutes to be served 2 pizzas from the wood fired pizza restaurant by which time we had converted the order to a take away because the kids had fallen asleep..no so good! By contrast Pizza Hut is close by.....10mins wait time and less than half the price...Take note!
“Expected more”
The front desk staff were very helpful and polite after a long unexpected flight and travelling. The pizza restaurant was lovely and staff were very quick with the orders. Would of like a few more things in the kitchen for a 4 star apartment. Baking tray and more oven dishes. Scruber or non-scratch sponge for the pot and pans. I was also expecting more facilities in the living area which were listed but not provided.
“Good - but zero customer service”
Good place except for the staff. Staff generally unhelpful and abrupt. As there are no lifts we asked for assistance with bags as both of us had recent medical conditions preventing us from lifting any thing. Staff refused and said they dont do that. Also had to wait 40mins for a cup of coffee in their restaurant. Other than that it was a nice place!!
“A little disappointing”
Room and common areas are tired and in need of repaint / clean. Limited crockery etc within rooms and linen a bit old (inlcuding holes in sheets). Tutle Club is a great idea, however somewhat restricted as can't leave premises. Turtle Club has been recently renovated and staff very pleasant. Bit of a shame that x-box games are not time limited as kids aren't engaged in other activities. Food at Cafe and Pizzera are good. Would probably suit large family/friend groups who are wanting to spend their days in one spot. If you are small family would suggest appartment close to beach with similiar facilities such as pool and tennis court and use the beach playgrounds for kids entertainment.
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(based on #### traveller reviews)
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Showing 1 - 8 results (of 8)
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2346 Gold Coast Highway Mermaid Beach, QLD , 4218 Australia
Nearby Points of Interest
Location Highlights
The preferred airport for Turtle Beach Resort is Gold Coast, QLD (OOL-Coolangatta) - 14.9 km / 9.2 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Mermaid Beach, Queensland, Australia: Mermaid Beach, on Queensland's Gold Coast, features exclusive properties known as 'millionaire's row' along its magnificent beachfront. One of Australia's largest shopping complexes, Pacific Fair, is within one kilometer of Mermaid Beach. Queensland's capital city, Brisbane, is 81 kilometers away. For golfing enthusiasts, courses are available at nearby Robina Woods, Carrara, and Miami.
2346 Gold Coast Highway Mermaid Beach, QLD , 4218 Australia
