Gold Coast Mountain Holidays

Clean, staff helpful and amenities just what you need, good location

Carpets definitely needs to a steam cleaning. Curtains and the couches has stain, visually you can see the stain needs a good cleaning. Shower base is not level. The drainage is in the middle and the water builds up one side of the base. You have to bring the water to the drainage by using your foot. Door handles are lose. The drainages need mesh to stop cockroaches coming inside.

great location. great balcony. great anemeties. very spacious

The hotel facilities and room were spotless and excellent, everything needed for our stay. The staff were welcoming and helpful anytime we asked for anything The only minor comment there were some maintenance work being carried out in the outdoor pool area which we received no notification of and was not acknowledged when we checked in

Lovely staff beautiful ocean views, just across the road.All rooms clean, kitchen clean and wifi great. All in all, a nice relaxing holiday, well worth the money. Hope to come back some day. Thank you

Great customer service!!! Loved my stay there and I will be back for sure

The hotel facilities and room were spotless and excellent, everything needed for our stay. The staff were welcoming and helpful anytime we asked for anything The only minor comment there were some maintenance work being carried out in the outdoor pool area which we received no notification of and was not acknowledged when we checked in

The good: Location - my villa was surrounded by rainforest. It was quiet inside with doors and windows closed, but you could enjoy the sights and sounds on the balcony, with 2 chairs and a lounger. Villa was nicely appointed and large. Liked that there was a fridge, m/wave, toaster, kettle, plates, glasses cutlery etc for 2. Also the fireplace would be nice in winter Other nice inclusions: insect repellant, insect coils, large flashlight, robes, slippers. The bad: No wifi. Listing said 32in TV with premium channels. TV was actually larger, but premium channels are only available if you have your own wifi service and subscriptions. I am travelling on limited international plan so this was an issue. There was supposed to be free over-air TV channels, but these did not work (‘no signal’ message. Plantation shutter on windows were good to keep out light, but there are 2 large windows above the sliding doors with no cover so room was ‘light’ at 5 am. Checkin/out: When I arrived, reception was open but not staffed. Waited 15 and then called a mobile number shown on a note there. For checkout, it was locked up. Tried calling, went to voicemail which said it was full. Tried texting, no response. Ended up returning to villa and leaving keys there. Wish there were clearer instructions on what to do. No room servicing: Supposed to be daily cleaning etc, but no one came to me room. Fortunately, I was only there 2 days but still.

Clean, staff helpful and amenities just what you need, good location

The hotel facilities and room were spotless and excellent, everything needed for our stay. The staff were welcoming and helpful anytime we asked for anything The only minor comment there were some maintenance work being carried out in the outdoor pool area which we received no notification of and was not acknowledged when we checked in

The room, hotel and amenities met all of our family needs. We will definitely be back! Thank you

The room, hotel and amenities met all of our family needs. We will definitely be back! Thank you

The hotel facilities and room were spotless and excellent, everything needed for our stay. The staff were welcoming and helpful anytime we asked for anything The only minor comment there were some maintenance work being carried out in the outdoor pool area which we received no notification of and was not acknowledged when we checked in

Lovely staff beautiful ocean views, just across the road.All rooms clean, kitchen clean and wifi great. All in all, a nice relaxing holiday, well worth the money. Hope to come back some day. Thank you