Australia - New Zealand and the South Pacific Mountain Holidays

Our room was very noisy, it was an interconnected room. Next to a room where we could hear one of the guests vomiting all night. Surprised for a four star hotel there was no complimentary bottled water in room. We visited on school Holiday weekend and it seemed staff were stretched, bar tables were dirty and it was poorly staffed at bar. Otherwise hotel was in fabulous location in blue mountains with great access to a lovely bush walk.

We absolutely loved staying at this property. They are 2 storey townhouses, very clean and comfortable with a gas fireplace too. The views are amazing over the lake. Only a short 15 minute walk to central Queenstown or 2 minute drive. Will stay again if we return to Queenstown.

We had a wonderful stay at this hotel. Loved the old-world style, attentive staff and spacious room. It is also a walkable distance to Katoomba village and a convenient drive distance to all the main attractions in the area.

Great location. Amazing views. However, they didn’t give me the lakeview which was booked via Expedia. We then had to be delayed by an hour where they logged in to their Expedia system and found out we had lakeview but apparently they were not advised by Expedia and so had to go through the delayed inconvenience of dragging our luggage with kids to wrong room and then had to change rooms again. The manager on duty Valentina wasn’t communicating during all these delays and once complained to the front staff the manager approached me saying she is still looking into it. Also the fact Expedia VIP perk free drinks were not provided. On the last night before our departure when I mentioned this only then we were provided the drink voucher. They asking us to complain to Expedia as apparently it’s all Expedia fault. Well it’s your duty to work with Expedia with all these communication issues between your hotel and them and not my duty. You need to talk to them to fix up the issues your customer is facing

The things I love is the view of the lake, our room was in front of the lake which is stunning view!

Absolutely stunning!

Absolutely stunning!

Great location. Amazing views. However, they didn’t give me the lakeview which was booked via Expedia. We then had to be delayed by an hour where they logged in to their Expedia system and found out we had lakeview but apparently they were not advised by Expedia and so had to go through the delayed inconvenience of dragging our luggage with kids to wrong room and then had to change rooms again. The manager on duty Valentina wasn’t communicating during all these delays and once complained to the front staff the manager approached me saying she is still looking into it. Also the fact Expedia VIP perk free drinks were not provided. On the last night before our departure when I mentioned this only then we were provided the drink voucher. They asking us to complain to Expedia as apparently it’s all Expedia fault. Well it’s your duty to work with Expedia with all these communication issues between your hotel and them and not my duty. You need to talk to them to fix up the issues your customer is facing

The things I love is the view of the lake, our room was in front of the lake which is stunning view!

The things I love is the view of the lake, our room was in front of the lake which is stunning view!

We absolutely loved staying at this property. They are 2 storey townhouses, very clean and comfortable with a gas fireplace too. The views are amazing over the lake. Only a short 15 minute walk to central Queenstown or 2 minute drive. Will stay again if we return to Queenstown.

Great location. Amazing views. However, they didn’t give me the lakeview which was booked via Expedia. We then had to be delayed by an hour where they logged in to their Expedia system and found out we had lakeview but apparently they were not advised by Expedia and so had to go through the delayed inconvenience of dragging our luggage with kids to wrong room and then had to change rooms again. The manager on duty Valentina wasn’t communicating during all these delays and once complained to the front staff the manager approached me saying she is still looking into it. Also the fact Expedia VIP perk free drinks were not provided. On the last night before our departure when I mentioned this only then we were provided the drink voucher. They asking us to complain to Expedia as apparently it’s all Expedia fault. Well it’s your duty to work with Expedia with all these communication issues between your hotel and them and not my duty. You need to talk to them to fix up the issues your customer is facing