Australia - New Zealand and the South Pacific Mountain Holidays

This is a great place to stay for access to the mountain. The clothes washing facilities are a real bonus!

Whilst in a national park, it's hard to keep up appearances, although this is a tired lodge. The grounds are literally falling apart; the roads around the lodge are full of potholes, and maintenance seems to be a low priority. The rooms lack wifi (like it's 2025 eh) and the food is poor for the prices paid. It's average and we fortunately paid the high price for the top rooms, where talking with out guests at least we have a tv to watch in our room when the weather turned bad. Modern conveiences seem to be removed and whilst the nature experience is also all about the destination and tranquility so is modern conveniences expected. I would not return to this lodge.

We absolutely loved staying at this property. They are 2 storey townhouses, very clean and comfortable with a gas fireplace too. The views are amazing over the lake. Only a short 15 minute walk to central Queenstown or 2 minute drive. Will stay again if we return to Queenstown.

Great location. Amazing views. However, they didn’t give me the lakeview which was booked via Expedia. We then had to be delayed by an hour where they logged in to their Expedia system and found out we had lakeview but apparently they were not advised by Expedia and so had to go through the delayed inconvenience of dragging our luggage with kids to wrong room and then had to change rooms again. The manager on duty Valentina wasn’t communicating during all these delays and once complained to the front staff the manager approached me saying she is still looking into it. Also the fact Expedia VIP perk free drinks were not provided. On the last night before our departure when I mentioned this only then we were provided the drink voucher. They asking us to complain to Expedia as apparently it’s all Expedia fault. Well it’s your duty to work with Expedia with all these communication issues between your hotel and them and not my duty. You need to talk to them to fix up the issues your customer is facing

It was the best view.

Absolutely stunning!

This is a great place to stay for access to the mountain. The clothes washing facilities are a real bonus!

We absolutely loved staying at this property. They are 2 storey townhouses, very clean and comfortable with a gas fireplace too. The views are amazing over the lake. Only a short 15 minute walk to central Queenstown or 2 minute drive. Will stay again if we return to Queenstown.

Great location. Amazing views. However, they didn’t give me the lakeview which was booked via Expedia. We then had to be delayed by an hour where they logged in to their Expedia system and found out we had lakeview but apparently they were not advised by Expedia and so had to go through the delayed inconvenience of dragging our luggage with kids to wrong room and then had to change rooms again. The manager on duty Valentina wasn’t communicating during all these delays and once complained to the front staff the manager approached me saying she is still looking into it. Also the fact Expedia VIP perk free drinks were not provided. On the last night before our departure when I mentioned this only then we were provided the drink voucher. They asking us to complain to Expedia as apparently it’s all Expedia fault. Well it’s your duty to work with Expedia with all these communication issues between your hotel and them and not my duty. You need to talk to them to fix up the issues your customer is facing

Complimentary Breakfast was great. Rooms were clean. So close to all areas we were wanting to see.

This is a great place to stay for access to the mountain. The clothes washing facilities are a real bonus!

Great location. Amazing views. However, they didn’t give me the lakeview which was booked via Expedia. We then had to be delayed by an hour where they logged in to their Expedia system and found out we had lakeview but apparently they were not advised by Expedia and so had to go through the delayed inconvenience of dragging our luggage with kids to wrong room and then had to change rooms again. The manager on duty Valentina wasn’t communicating during all these delays and once complained to the front staff the manager approached me saying she is still looking into it. Also the fact Expedia VIP perk free drinks were not provided. On the last night before our departure when I mentioned this only then we were provided the drink voucher. They asking us to complain to Expedia as apparently it’s all Expedia fault. Well it’s your duty to work with Expedia with all these communication issues between your hotel and them and not my duty. You need to talk to them to fix up the issues your customer is facing