Australia - New Zealand and the South Pacific Mountain Holidays

Unfortunately not what we had hoped for …. but grateful for the few wonderful staff we met in the restaurant and the day spa who went the extra mile with their genuine care and expert hospitality skills. Not an ideal resort choice for a couple getaway so we won’t be returning or recommending. Most of the hotel is quite dated and run down. Our room was fine but we paid for what we expected - the Deluxe King/spa room (no balcony) no mountain views. The Billiard room was tacky, could be better equipped for over 18s (as it’s locked to guests anyway), maybe some music playing for atmosphere. Concierge service could be more present and offer assistance when arriving/ leaving. All guests seemed to be unattended to. He also asked why we had booked at the resort if we didn’t have kids here. Would have been a helpful tip before we booked. The outside grounds, gardens, pond, and pool area were all in need of love and attention. A better positioned/designed outdoor (partly covered) patio would work well to relax with a beverage or afternoon tea with views of the mountain scenery, which is why we booked there but instead had to view it from behind restaurant windows. Buffet breakfast was fine. Embers Restaurant offered a lovely atmosphere but unfortunately we found two decent bones in the trout and accompanying sauce tasted like water. It was our wedding anniversary trip away which we speculated in all our reservations across our weekend but resort staff did not verbally acknowledge.

Great location

Beautiful lake view villa, clean, spacious, well equipped kitchen, comfy beds, heated floor tiles and towel rails. Gas fireplace was lovely. Will be returning for sure!

The accommodation was great, the surroundings are beautiful, lots of birdlife around. Food options were a bit limited, very carbohydrate dominant.

Great value for money in a location (Queenstown) that is fairly expensive accommodation wise. Property is possibly needing a refresh but overall experience was good. Happy to stay here again.

Perfect spot with a nice view and easy walk to town

Beautiful lake view villa, clean, spacious, well equipped kitchen, comfy beds, heated floor tiles and towel rails. Gas fireplace was lovely. Will be returning for sure!

Lovely central location, gorgeous mountain views.

Perfect spot with a nice view and easy walk to town

Great value for money in a location (Queenstown) that is fairly expensive accommodation wise. Property is possibly needing a refresh but overall experience was good. Happy to stay here again.

I would reccomend