Middle Torch Key Kid friendly Holidays

This was a great place for a beach weekend away. The service was excellent, rooms were clean and the food was excellent.

My stay was unfortunate at this hotel, I made the mistake of believing this hotel would be nice considering its location by the beach. I was wrong to say the least. On their website it clearly states that check in for your hotel room can be as early as 12:00 pm and if you need to check in earlier then you can pay $80. I called and went to the hotel myself to check in but was told “Sorry your room is not ready, we will call you.” They didn’t offer a solution, estimate or anything. The staff simply said to go away. This is incredibly frustrating especially as a tourist. They could’ve offered a different room, an estimate to when our room would be ready or anything! That’s what customer service is. My second frustration came when they asked me for a second deposit to check into my room AFTER I already fully paid and booked for my room online. $300 security deposit for 1 night and I was told I would receive it back after 3-5 business days. It’s been 5 business days already and I still don’t have my deposit back. Then I was told “Sorry it’s actually 5-8 business days.” My last frustration came with the “free breakfast” that comes with the hotel. It’s honestly a scam, the breakfast includes a small coffee or orange juice with a small bowl of fruit, two tiny pastries, a small cup of greek yogurt, one tiny pitcher of warm milk and a cup of cereal. BUT they give you 15% off of their restaurant menu where they have actually meals so you have to spend actually money to eat a real meal.

The hotel is in great shape and the facilities perfect for a family getaway

The hotel is in great shape and the facilities perfect for a family getaway