Big Torch Key Fishing Holidays

Perfect location on South Beach. You can walk everywhere. Staff were amazing, very attentive and friendly. Breakfast included with room was very convenient. Room looked to be recently renovated which was nice . Only downside was a green throw rug under the bed, it was thick and a slight trip hazard. Also looked dirty. Beach right across the street, they offered beach towels and had chairs available.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Very nice area

When I arrived at the hotel staff stopped me from entering and rudely asked me “what do you need.” At check-in they provided me everything I needed and gave good directions on where my room was located and the amenities. Me and my guest were disappointed by the bathroom it wasn’t very clean but the room its self was nice. Valet was very prompt with bringing the car to the front on time. When we asked the front for a late check out they did it with ease. Overall I would not stay at this hotel again but it is a nice place to stay if you are in town for business.

Our room was not ready when we arrived due to water issues at the hotel. We were relocated to a room at the hotel next door, which was in poor condition. The room was dirty, and the sink was clogged with standing water. We had to stay there for approximately four days, which was a very disappointing experience. We received only $200 in compensation, which did not come close to covering the difference in value or the inconvenience we experienced. We paid significantly more for our stay at Nobu than what we received in return, and the hotel was unwilling to adjust the rate to reflect the accommodations at the neighboring hotel. Overall, we were very disappointed with how the situation was handled and with the level of customer service. Unfortunately, we will not be returning.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

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This was a very unique hotel compared to where we usually stay. May not be unique to Miami but this was our first trip to Miami. Staff was very courteous. Enjoyed staying there and will stay again.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Perfect location on South Beach. You can walk everywhere. Staff were amazing, very attentive and friendly. Breakfast included with room was very convenient. Room looked to be recently renovated which was nice . Only downside was a green throw rug under the bed, it was thick and a slight trip hazard. Also looked dirty. Beach right across the street, they offered beach towels and had chairs available.