St. Joseph Island All inclusive Holidays

I love it

Check-in was a nightmare. Guests can either use a self-service kiosk or wait in an extremely long line at the front desk. We chose the kiosk, only to go in circles trying to complete the process. After several failed attempts, we learned the kiosk couldn't print our room key because it had run out of keys. To make matters worse, only half of the elevators appeared to be working. We waited a long time to squeeze into an overcrowded elevator just to reach the 20th floor. From the time we arrived until we finally got into our room, nearly 45 minutes had passed. It was an incredibly frustrating way to start our vacation. When I called to complain, I was connected to a virtual agent who simply told me to go to the front desk if I wanted assistance. That response only added to the frustration. The room itself was the bright spot of our stay. It was spacious, updated, and well maintained. The housekeeping staff also did an excellent job, and I have no complaints about the accommodations. Unfortunately, the casino was filled with cigarette smoke and the constant noise of gaming machines, which made it difficult to enjoy spending time there. The bartenders were friendly and provided great service. Overall, while the room was nice and the staff we interacted with were pleasant, the chaotic check-in process, elevator issues, and casino environment left a very negative impression. We will not be returning.

They locked my friends iu

I love it

I

Ice machine has a water dispenser next to it!

I called hotel on Tueaday, Sep 8, becauseI could get there only early morning - Sep 13 by 7 am Knowing, that check in is 3 pm, I inquired, if hotel can accompdate me that early - as an exception The staff member said it won't be a problem- at which pointI asked to notate my file for this special request Upon arrival on Sep 13 by 7am, I found out, that they cannot give me a room, as it was promised. The door was locked and receptionist won't even let me inside to talk with her I had to talk being on the noisy street trying to understand her poor English. I asked about the courtesy of, at least, leaving my luggage at the hotel, which is customary for the hotels Answer was - " No" So there I was stock at 7 am in the morning, with luggage - no car -I was dropped at the hotel by friends,who couldn't stay I had to order Uber to get to my church, which was closed at that early time - with all my luggage and stay near church gate for 2 hours intil it was open - and I am 72 years old, so that experience, which would be difficult for younger people, was very hard on me I came back by 2 pm, still had tosit in the lobbyfor one hour, even though ny that time there should be a room cleaned already by that time Needless to say, when I was checked in and came to my room - it wasn't ready - the maid was still in it cleaning If the hotel is that strict with check in at 3 pm, then rooms s/b clean by 3 pm It is poor management - only one maid was working on the floor My day was totally ruined

Room was clean and air conditioning worked well, but the building was overall a little run down. Not very many amenities but it’s what you would expect for the price. Overall a great place to stay for a low price! Close to Union Station!