Zaoonsen Hotels, Yamagata

"Had no ac due to the time of year we jut opened windows to allow air flow. Room was super clean definitely exceeded our expectations. "

"Absolutely incredible! The staff was very friendly and the onsens were relaxing. We didn't realize there was a shiatsu massage chair in the room. That was a definite bonus. We went for the junior suite, which was a bit of a splurge, but worth every penny. I would definitely recommend the upgrade. "

"Note!!! - The main picture of the hotel (which appears to be of the property) on Expedia... is in fact about half a kilometre away and is of a public bath - not the property!!! Extremely misleading and needs to be removed. The bedrooms have no windows. The room was cleaned poorly. The buffet breakfast was poor and food not kept hot. Only one juice (hope you like carrots). Coffee is watered down. Coffee from coffee bar or breakfast area not allowed to be taken to your room. Extremely frustrating. Also... could not use the restaurant there unless booked prior to the stay. Shuttle bus to pick us up was 15 mins late (despite the hotel being a minute or two drive away). Also.. would only drop upu back at the bus atop at two set times on a morning. Any other time and you had to walk yourselves. Onsens were small for the amount of guests and frequently full. The outside onsen was only for females. The private onsen was $20 for an hour to use. Not sure why. Not a bad stay... but you aren't getting what is advertised. "

"Staffs are friendly. Locates opposit; 60m from chairlift."

"Our stay was great but we need to contact hotel because we left some shoes behind. Can the hotel please email me?"

"Clean room, amenities, massage chair, suite-like room, futuristic Toyo toilet, TV in each room, two beds, spacious bathroom, the whole package. I stayed for three nights in the Luxury suite. It was worth it. They have three restaurants in the hotel. The Zao Ropeway is 5 to 10 minutes away. You can by your gondola tickets at the front desk at a discounted price. Location wise, you are literally near the slopes. The bus terminal is a 7 to 10 minute walk."

"Lovely room"

"Chan room. Convince location "

"The staff was amazing! So kind "