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"Room in main house - tired , Wet carpet from radiator leaking, toilet seat nearly falling off and dangerous. Rooms in new extension are much better. Good value but need more staff! We were ignored again during evening dinner - there’s simply not enough staff! This happened last time. No interaction at all after meal was delivered- so they lost money on desserts and coffee and more drinks. Won’t eat there again. Food was actually good ( steak)"

"great relaxing stay in this historic hotel in the centre of fantastic Conway, breakfast was really good value, rooms spotless and comfortable "

"felt like home"

" We really enjoyed the spa and the pool its as everything you would enjoy the pool too ,so very clean too .thoroughly enjoyed it ."

"Stayed in a King Suite which was amazing. Spa was lovely and very clean. Ate in the restaurant one night which was also very nice. Relaxing and highly recommended."

"Second stay, just as enjoyable as the first. Staff are friendly, rooms are a good size though it can be a bit of a walk from reception and a little maze like. Nice location although the building itself is showing signs of its age. Spa downstairs is well equipped and there are lots of peacocks wandering around the grounds. Area is very nice, close to Snowdon, not too far from Chester or the coast. "

"Food was tasty. Pleasant view from room but too much noise - cleaning staff talked loudly and continuously outside our door in the morning. "

"The hotel is ideally situated for exploring north wales. From check in to check out our weekend stay was excellent. The staff were friendly and welcoming. We ate in the bar and the restaurant and can recommend both. Breakfast is self serve with a good selection of options. The building was well heated and the rooms were comfortable. This was a second visit and definitely won’t be the last."

"Really clean, beautiful setting and friendly staff. The food was good too. The only reason for dropping a star was the pool facilities. They felt a little tired and in need of some proper maintenance. The lockers and changing areas were quite ropey – with outdoor shoes effectively allowed right up to poolside. There’s only one shower in each changing room, and in the ladies there’s just a single private changing space sectioned off with a shower curtain. What impacted our stay most was that the pool is only accessible via an outdoor route. On both visits we had to run back across the car park in wet swimsuits to return to our room to shower and change. It also meant we didn’t make use of the pool after checkout. Checkout was 10:30am but pool access was available until lunchtime, which would have been lovely in theory. However, as a family of four staying one night, the bedroom facilities were so good that we just couldn’t justify showering and getting ready in the gym changing rooms."