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Best Western Kilima Hotel

3.0 star property
Guests relax by the indoor pool or cozy up with a book in the library at Best Western Kilima Hotel, where warm hospitality feels like home.

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Best Western Kilima Hotel in Holgate offers a charming retreat. Unwind in the indoor pool, sip drinks at the bar, or browse the library. Enjoy free WiFi and express check-in. The staff consistently impresses with attentive service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
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About this property

Best Western Kilima Hotel

  • Hotel near York Racecourse
  • Close to York Minster and Shambles, Best Western Kilima Hotel provides a terrace, a library and dry cleaning/laundry services. For some rest and relaxation, visit the sauna. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
  • You'll also enjoy perks such as:
    • An indoor pool and an outdoor pool
    • Free self-parking
    • Full breakfast (surcharge), express check-out and express check-in
    • Tour/ticket information, luggage storage and a lift
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guest rooms at Best Western Kilima Hotel have amenities, such as free WiFi.
  • More amenities include:
    • Bathrooms with shower/bath combinations and free toiletries
    • Coffee/tea makers, heating and daily housekeeping

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includes taxes & fees
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 7.50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Best Western Kilima Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Best Western Kilima Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Kilima Hotel?

Self-parking is free at this property.

What time is check-in at Best Western Kilima Hotel?

Check-in start time: 4:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Best Western Kilima Hotel?

Checkout is at 11:30 AM.

Where is Best Western Kilima Hotel located?

Located in Holgate, this hotel is within 1 mile (2 km) of West Bank Park, York Racecourse and Shambles. Holgate Windmill and Bar Convent Museum are also within 10 minutes. York (QQY-York Train Station) is 14 minutes by foot and York Station is 14 minutes.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

8.2

Location

9.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 130 out of 309 reviews
Rating 8 - Good. 122 out of 309 reviews
Rating 6 - Okay. 38 out of 309 reviews
Rating 4 - Poor. 15 out of 309 reviews
Rating 2 - Terrible. 4 out of 309 reviews

Reviews

Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay staff were brilliant facilities were excellent. Hotel location was central to everything
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, room comfort

Nice Place To Stay In York

It was a nice place and the people who worked there were extremely friendly! Great full English breakfast!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, relaxing stay.

Although you do have to spend £10 for car parking, you do get breakfast, a swimming pool and steam room, thrown in. Creaky floors, but room very comfortable and staff were friendly and helpful. Would stay here again, which is always the best recommendation.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff already nice
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with pool

Lovely hotel friendly helpful staff.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, short walk into the city…but regular buses to the centre available. Comfortable traditional hotel, friendly staff. Good sized rooms.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Best Western Kilima

Good location and excellent service from the nice German lady doing multiple jobs throughout the hotel.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All i can say is i can't fault a thing very nice people helpful and go out ouf there way to help you i will definitely stay here again every time i visit york
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Allen

Liked: Cleanliness, staff & service

Nice hotel on the outskirts of town

Nice hotel on the outskirts of town not far from the train station. Quiet comfortable rooms. Great breakfast and pleasant staff. Perfect for a weekend while exploring York.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm welcome

Staff very helpful and friendly- breakfast was great too. The hotel is welcoming and warm, decor is a little tired, but the rooms have character 😊
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely place to stay.

Really enjoyed my brief stay. Hotel has charm and character. Staff were brilliant: friendly, helpful, and made me feel very welcome. Room was well-equipped and clean. Hotel was quiet at night. Situated in comvenient location for railway station and city centre.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous, friendly and extremly helpful. Part of the hotel needs an upgrade or refresh but otherwise very convenient.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Ilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Perfect service, lady on the check in was lovely, polite with good manners . Explain me everything, show me the room.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities
This was a superb stay due to a family feel and exceptional, caring staff. Everything was lovely, except the fact that we were in the old part of the hotel which is not very suited to extreme heat in the summer. Fans were provided but to little avail., it was roasting, even with door open at night. The room itsel was old fashioned but spacious and nice, good beds, good shower, lovely breakfast in the morning. Hotel is a short walk from everywhere, lots of food options in the vicinity. Nearby busses. Would stay there again in a heartbeat because of wonderful staff. lovely breakfat
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Everything very good but shame says restaurant should be called BB we like to havd evening meal there breakfast was very good
Stayed 1 night in Jul 2023
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service
The hotel was within walking distance to the city centre. Good facilities including a swimming pool. On arrival the receptionist was very welcoming and helpful. The room was spacious and was adequately furnished. The bathroom was a little tired but it was clean enough. For the price point I couldn't really fault the hotel. I'd return to the hotel on my next visit to York and hope that I could book a room in the new extension.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Comfortable large room , room cleaned and tidied every day to high standard. Bit of a walk into the town centre….but bus stop just outside the hotel with regular service every 10 minutes or so
Stayed 3 nights in Oct 2023
Verified

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nic

Service was good, the lady waiting at breakfast was very attentive and the food was lovely. The welcome was also good. `the wifi worked very well. The room was ok, needing refreshed. However, the bathroom was disappointing, and the shower location is no good, especially for someone tall.
Stayed 3 nights in Jun 2025
Verified

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Staff very friendly,hotel in dire need of refurbishment, car park like a building site.They do have a nice swimming pool but one wall needed re plastering.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay, particularly use of a drcent sized pool and a steam room. Cooked breakfast was excellent. Staff were warm and welcoming. The hotel itself is a little dated and could do with a sympathetic makeover of the decor. It is located about 25 - 30 minutes walk to the city centre, but there is a bus service from just opposite.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Short Break

No welcome pack, no fridge, very uncomfortable pillows, no window with a view in bedroom so very dark. Very helpful host and friendly, lovely breakfast, good location for York central, rather surprised to be charged for car parking.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent quiet hotel.

Lovely large room for a couple. Quiet small hotel 10mins by bus from York center. Excellent heated indoor pool, often just us. Very friendly staff. Building works at back not any problem. Car parking. Bus stop opposite, buses every 10mins. Excellent full english breakfast. Some rooms above pool so heated making bedroom warm at night.
Hotel Pool
York center (not hotel)
York center (not hotel)
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service
Very friendly and attentive staff. Cleanliness is clearly a priority for this hotel. The hotel requires modernising especially in the older part of the property. It's a bit tired in places. The shower in my room was almost a trickle and in need of replacing. Overall I would recommend staying here.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Breakfasts

Comfortable rooms, very clean, superb breakfast, frendly staff.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fabulous breakfast and friendly staff.
Stayed 3 nights in Jul 2022