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"Staffs very friendly and helpful, room are clean, breakfast was excellent, nearby shops just 2 minutes away."

"The room was very clamped with 2 beds. Practically no space for luggage. However the breakfast spread was good."

"Clean room, accessible and walkable distance from train station and outlet. Shuttle to train station is pretty convenient. Luggage delivery service made a huge difference especially travelling with kids. Breakfast was an added bonus and much needed to start our day."

"Great stay! Will recommend Indigo if you have a car In karuizawa. Not sure if plublic bath has authentic mineral bath though. "

"2nd time in this hotel, was definitely less good than the first time, dinner was amazing but breakfast had a lot of issues, my pregnant wife had bottle cap in her salad and our coffee we ordered for breakfast never came, expect more from an hotel at this price point, we will probably not come again "

"Great friendly place "

"Love the experience and hospitality. The amenities were also so amazing"

"What a beautiful hotel with nice location near the forests! Amazing staff which are always so friendly and helpful! While the Onsen are a great endind for each day! "

"The room was tiny but comfy. I couldn't sleep the first night due to a water-leak sound from the AC, but they were happy to switch my room the next day, which was great. The desk was small, but the tub was big enough to relax in. I didn't get the breakfast buffet as the photos didn't look appetizing and it felt a bit expensive. Plus, waffles for breakfast aren't really my thing—a bit too unhealthy for me. Loved the free coffee anytime! The staff were all very nice. The washer and dryer were also reliable even after four uses."