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"very attentive and well mannered. the service was spot on and the property was very clean and spacious. We were able to communicate without any language barriers."

" I loved everything about this hotel. The room was spacious and modern. Multiple on site restaurants, a 24 hour convenience store but my favorite part was the location. So close to multiple rail lines. Most mornings started with a trip to Burnt Seoul for breakfast then on the subway to a bew adventure. "

"Wow this hotel was elegant. Stunning views of the Lotte tower. Shopping right at your footsteps. Conveniently next to the subway. Breakfast buffet was great. Indoor tennis was a fun experience. Staff were top notch for this 5 star establishment."

"エアコンの温度調整が効かず寒かった。 部屋の清掃は、とても綺麗にしていただいて良かった。"

"Onsite restaurant was great so were the food options around "

"Basic breakfast, small rooms ( before paid upgrade) elevators that hardly come, a bath with a curtain, only few sockets. In short not what you expect from a 4 star hotel. "

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."

"Fantastic "

"Lovely property, and overall a beautiful hotel. Unbeatable location. Staff were friendly and very helpful. We ate at one of the restaurants in the hotel and had a wonderful Korean meal. We had a suite, which was spacious and convenient. Negatives would be the lighting in the bathroom was poor and the furnishings were little worn in spots. "