4/10 Poor
Gina
Travelled with partner
17 June 2024
Disliked: Staff & service, amenities, property conditions & facilities
Okay so I don’t ever do reviews good or bad but I’m flying home right now still irritated so needed to vent about my stay. Food was good a family resort foresure so my husband and I were going to bring the family back.. But we went alone so we got a room with our own pool a little privacy and paid extra for all 3 nights for the private pool well we purchased a massage from the resort which was nice but we headed back to our room to relax well we went to get in the pool and found used condoms they directed me to the concierge went to him he said will take care of it came back 4 hours later condoms still there I’m sure someone from above tossed but it’s unacceptable they did not clean immediately so we did not get to use our pool that we paid extra for. went to dinner came back no room service it’s a resort but okay. so we go to bed and wake up at 1am to the toilet sound like it exploded my husband went in there was soup coming out of the toilet I call concierge again someone will be right up my husband is throwing towels all over the ground nobody shows up next morning I go to front desk tell her how disappointed she asks it we want her to send someone to clean not even I’m sorry nothing I checked out she asked for my card to pay for my massage and our tip just overall upset about the whole thing we will not be taking our family back paid extra for a room I couldn’t even enjoy. Would not recommend this place to anyone disappointed and upset what a way to end a romantic trip
Gina
Stayed 3 nights in Jun 2024