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"The breakfast options for vegetarians were very limited and not particularly healthy — there didn't seem to be much understanding of vegetarian dietary needs. We had booked a premium room for two adults and two children, but they refused to provide an extra bed, stating that the expectation is for adults to share beds with the children. On top of that, they didn't even give us the premium room we had originally booked. The customer service was quite rude throughout."

"This hotel has an awesome location, as it is right next to Dotonbori street. Staff were very helpful and friendly. They do have a washer and dryer, but with only 3 machines we were not able to do our laundry and had to go to a laundromat. Our AC was also not working the first couple days. However, I would stay here again! Great price, location, amenities, and staff!"

"Nice hotel with unusual layout. Registration is on 16th floor and rooms are below, so you take the elevator to registration from the street entry, then take another elevator to your room. Confusing at first but get used to it quickly. Laundry and vending areas were great and very clean. Breakfast was excellent with large choice of foods. Clean room with the most comfortable beds we found on our trip. Did not like that the bathroom light stayed on all the time. Overall very nice choice."

"Clean room, nice buffet breakfast"

"Very happy with the staff for being so helpful and attentive throughout my stay. Enjoyed the buffet breakfast as well! Hotel located at Namba station and there’s so much amenities at Namba walk. Great food selection all over."

"Location , staff"

"Kitchen staff downstairs were amazing and very friendly! One chef went out of his way to chat with me. Check in staff were fine, not overly friendly but fine. Really great amenities and incredible breakfast. The room was very clean. It's small of course because it's japan but I don't know how anyone could complain for the price. "

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"Could not fault it. Excellent location and near Universal. Very happy"