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Reviews of Washington Central Hotel and Sleepwell Inn

4 out of 5
Washington Central Hotel and Sleepwell Inn
Washington Street, Workington, England

Reviews

8.0

Very good

Rating 10 - Excellent. 51 out of 137 reviews" "
Rating 8 - Good. 51 out of 137 reviews" "
Rating 6 - Okay. 21 out of 137 reviews" "
Rating 4 - Poor. 8 out of 137 reviews" "
Rating 2 - Terrible. 6 out of 137 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

PAULA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were Excellent and the food was excellent. The swimming pool could have been warmer, and the sauna was broken. But everything was great.
Stayed 3 nights in Apr 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in the town centre. There is a pool and hot tub, sauna was out of order, and it's a small area. Changing facilities are small but clean. There are a couple of reasonably priced dining options in the hotel, but you're in the middle of town so easy access to other restaurants. The room was a decent size, but outdated decor, clean and tidy. It was a bit noisy Friday night, but in the middle of town so to be expected. Staff are really friendly and helpful. Overall, we had a good experience and stay there, Central location was useful, and the pool was a nice touch.
Stayed 2 nights in Apr 2024

2/10 Terrible

Adrian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a 4 star hotel.first were put in barn conversion,then on a floor with no heating and hot water, with a 2 year old baby
Stayed 3 nights in Mar 2024

10/10 Excellent

Chloe

Stayed 1 night in Mar 2024

4/10 Poor

Calvin

Stayed 2 nights in Mar 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Tidy hotel in a central location, breakfast cooked to order!
Stayed 1 night in Feb 2024
Response from Reception on 17 Feb 2024
Good evening,Thank you for taking the time to leave a review for the hotel. I am pleased to see you were happy with your stay. Thank you again.Kindest regards,Reception

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reception on 26 Dec 2023
Good afternoon. Thank you for your positive feedback and we hope to welcome you back soon. Kindest regards, Reception team

2/10 Terrible

Neil

Business traveller
Disliked: Property conditions & facilities, room comfort
Terrible parking
The ‘annex’ rooms are across a busy rowing 2 crossings. The parking was absolutely shocking. To be fair the restaurant evening service and food were excellent but too much hassle backwards and forwards for me. Won’t be returning.
Stayed 1 night in Nov 2023
Response from Reception on 26 Dec 2023
Good evening, thank you for taking the time to review the hotel. I am sorry that you were disappointed with the room booked, and the parking. The parking situation is based on a first come first served basis and is stated on the booking details, however we will look into this further to ensure this is clear. We are a town centre hotel and unfortunately the roads can be quite busy. Please do not hesitate to contact us directly if we can be of any further assistance. Kindest regards, Reception

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The spa part of the hotel was closed to hotel guests till 8.30 at night and only open for 1 hour as the local children where having swimming lessons it would be nice if you could know this when booking
Stayed 1 night in Oct 2023
Response from Reception on 12 Oct 2023
Good Evening,Thank you for your review.Could I ask who informed you that the spa was closed to guests until 20:30?This is not the case and I apologize that you were misinformed. We do have swimming lessons until that time, However guests are still very welcome to use the facilities if they chose to. We just ask them to be aware that there are children in the pool also.I do hope this will not put you off booking with us again. We thank you for your review and bringing this to our attention, it is appreciated and we will make sure this misinformation is not passed on to future guests.

8/10 Good

Stewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A review from a very tired individual 💤
Great location, efficient check in. Room clean but dated. The walls are so thin you can hear everything from the rooms at the side of you and the TV from the rooms below. The bar area is cosy but a bit pricey but that is to be expected in a central hotel. I didn’t have the breakfast which was included in the price but the people that I spoke to said it was great and if you chose not to have it you can have a packed lunch to take with you. The central location is perfect for the shops, bars and restaurants. Overall a good hotel and with a little bit of work I would return. After requesting a quiet location I hope room 34 was an error on their part and not an actual “ Quiet location”
Stayed 3 nights in Sep 2023

2/10 Terrible

Rubel

Stayed 1 night in Sep 2023

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Pleasant but not expected.
I’m sure staying in the main hotel would be a lot more comfortable. But being unaware of staying in the “annex”, basically a disused building which has been converted into rooms a while ago showing signs of being dated. If I was made fully aware of this I wouldn’t have booked or made sure I was staying within the main hotel. Im sure the rooms there would have been much more comfortable as the restaurant was great and very in keeping with the building.
Stayed 1 night in Sep 2023

8/10 Good

Letitia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff and cleanliness were very good. The communal areas were very pleasant and comfortable. The bedroom however needed upgrading. A good overall stay however.
Stayed 3 nights in Sep 2023
Response from Reception on 6 Sept 2023
Good Morning,Thank you for your review.I am so pleased to read that you enjoyed your stay with us. Your comments are greatly appreciated.We are currently in the process of updating our bedrooms, which in a busy hotel can be a slow process unfortunately.We hope you will stay with us again in the future.Thank you again.

10/10 Excellent

Mohammed

Stayed 1 night in Sep 2023

8/10 Good

monzur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Claire

Liked: Property conditions & facilities
Disliked: Cleanliness
The parking facility online was misleading, we had expensive bikes and equipment in the vehicle and was not happy when we were told that we had to park in a multi-storey up the road. Online states “FREE PARKING AVAILABLE “ “SELF PARKING AVAILABLE” and lastly “LIMITED PARKING” We had a room allocated in a separate building to the main hotel which was not monitored, the fire doors (not meant for use and to be kept closed) we’re always open or ajar, and the noise during the night from other guests was very disturbing. We paid for breakfast for the two mornings we were there, the second day we had limited choice for breakfast even though there was an hour of breakfast left.
Stayed 2 nights in Aug 2023
Response from Reception on 2 Sept 2023
Good evening Thank you for taking the time to review the hotel. I am sorry to see that the hotel was not as expected. The parking situation is based on a first come first served basis and is stated on the booking details, however we will look into this further to ensure this is clear. We are a town centre hotel and unfortunately there will be noise.I will speak to the front of house staff regarding the breakfast.Please do not hesitate to contact us directly if we can be of any further assistanceKindest regardsReception

6/10 Okay

Michael

Business traveller
Disliked: Property conditions & facilities
Quite basic
Would only stay as a work stop over, rooms were basic in the Annex. I had to pay for pool facilities which was why I booked the venue because I thought it was included. Car park for about 10 cars at the front of the hotel I got the last space. Breakfast was good which again was not included.
Stayed 1 night in Aug 2023
Response from Sleepwell Inn on 28 Aug 2023
Good afternoonThank you for taking the time to review our hotel. Please accept our apologies regarding any confusion with your stay. If you decide to visit again booking the Washington Central would include breakfast and all our leisure facilities and we do have an additional car park for another 20 plus vehiclesKind regardsreception Team

2/10 Terrible

Fiona V

Stayed 4 nights in Aug 2023
Response from Reception team on 20 Aug 2023
We are extremely sorry to see that you have not enjoyed your stay with us. Sadly we cannot see any information as to why that was. Would you please be kind enough to send us a message with what went wrong? That way we'll be able to investigate the matter further and try to get back to you with a satisfactory resolution.Warmest regards,Washington Central Hotel Reception Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great very clean wonderful pool
Stayed 2 nights in Aug 2023
Response from Washington Central Hotel on 19 Aug 2023
Good evening,We are very delighted to hear that you have had a great stay with us. If there is anything that you think we can improve on, please let us know as we value our guests feedback very much and always strive to do anything in our power to make your stay with us as pleasurable as possible.We look forward to welcoming you back to our hotel in the near feature. Warmest regards,The Washington Central Hotel Reception Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience nice view...great location very comfortable
Stayed 3 nights in May 2023
Response from Reception on 15 May 2023
Thank you for your review. We are very pleased that you enjoyed your time with us, and we hope to see you again soon.

10/10 Excellent

David

Stayed 2 nights in Mar 2023
Response from Washington Central Hotel on 2 Apr 2023
Good afternoonThank you for your positive feedback and hope to welcome you back soon.Kindest regardsReception team

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, only minor issue was that the shower was not very warm.
Stayed 2 nights in Mar 2023
Response from Washington Central Hotel on 2 Apr 2023
Good afternoonThank you for your wonderful feedback. I do apologise for the temperature of the shower and hopefully you will return to stay with usKindest regardsReception team

10/10 Excellent

Jamie

Stayed 1 night in Feb 2023
Response from Washington Central Hotel on 2 Apr 2023
Good afternoonThank you for your positive feedback with your stay at the Washington CentralKindest regardsReception team

4/10 Poor

Andrew

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Reception on 5 Oct 2022
Good evening thank you for your feedback sorry to see you did not enjoy your stay. Please would you contact the hotel directly and we can investigate these matters for youKind regardsreception

10/10 Excellent

Amina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel were extremely friendly & very helpful - must say the Manager Adrian & House Keeping Manager Emma went out of their way to accommodate extra needs we required. The parking was very limited; therefore requires attention in view of more spaces or alternative arrangements elsewhere.
Stayed 3 nights in Jun 2022
Response from Washington Central Hotel on 12 June 2022
Good afternoon Thank you for your lovely review I have passed this on to Emma and Adrian. So pleased you enjoyed your stay. Kindest regards Reception

10/10 Excellent

Amina

Stayed 3 nights in Jun 2022
Response from Reception on 6 Oct 2022
Good eveningThank you for your review we are pleased to see you enjoyed your stay.Kindest regardsReception

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
Gorgeous hotel, staff friendly and very helpful, bed amazingly comfy, would recommend
Stayed 1 night in May 2022
Response from Washington Central Hotel on 12 June 2022
Good afternoon Thank you so much for your review I will let the staff know and we are pleased you enjoyed your stay. Kindest regards Reception

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Washington on 17 Apr 2022
Thank you for taking the time to review the property. Kind regards Reception

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regularly stay here and have no issues. Central for Workington, value for money, excellent food and great service from everybody
Stayed 1 night in Aug 2021

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
I loved the Hotel we just wanted a swim and didn’t have a slot to fit us in, but food and staff was lovely just that that disappointed us both.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Not happy with the rooms
Stayed 2 nights in Jun 2021

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply fantastic!
Wonderful hotel - can't really fault this place (not there fault covid restrictions denied my access to the pool). Lovely little touches I wasn't expecting, great service and friendly staff. Car park is tight but they have an over flow over the road if you prefer. Breakfast was among the best I've eaten! I'd be happy to stay here any time I'm in town
Stayed 2 nights in Jun 2021

6/10 Okay

Gregg

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2020

4/10 Poor

ben

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
washington Central
Location is very noisy and parking is very very limited. Rooms were very hot with no aircon. The only reason I booked this hotel was to use the pool and gym and that was fully booked out by others for our entire day. In summary book a Travelodge as none of the bells and whistles are available, it’s too hot and too noisy.
Stayed 2 nights in Aug 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Andrew

Stayed 1 night in Jul 2020

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Sivaram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel my room was a bit small Little bit dated Great breakfast in the morning And the staff were great I would stay again
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The staff was great. The property is clean but dated. The room was a little small. There were only a handful of parking spots on site. I had to park a couple of blocks from the hotel and walk back.
Stayed 2 nights in Oct 2019

10/10 Excellent

Keven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
All good,the welcome booze is a nice touch! 👍
Stayed 2 nights in Sep 2019

8/10 Good

Cliff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly and helpful staff. Quality breakfast.
Stayed 2 nights in Aug 2019

8/10 Good

David George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, wary of sunday nights due to noisy pub over road
Stayed 1 night in Aug 2019

8/10 Good

szymon

Liked: Cleanliness, staff & service
Bit old style for me but in general was OK.
Stayed 5 nights in Jun 2019