Search Best Resorts in Woodbury

"The floors were very bouncy and uneven in our room. It was very concerning. The ac in the room seemed outdated and priced an exhaust like smell. It’s was clean and staff was kind. "

"Tub would not drain adequately and would fill up with hair. Gross! Had used shampoo and conditioner bottles instead of full ones. Was NOT clean! Beds were very hard and small! Only full sized beds instead of queens! "

"Staff was helpful. Toilet needed to be fixed as it wasn't secured to the floor. Maintenance was going to fix it the day we left."

"The people behind the front desk are great! I checked in and noticed I had a door right next to the exit which made me a bit nervous. Thankfully, the gentleman behind the front desk had no problem switching my room to another available one. That being said though, there is a noticeable smell on the staircase when you step on it. My room however was clean, so I can’t ask for much. "

"The hotel is cancelled my room without notifying me"

"Breakfast could have been better, but overall very good and staff were friendly and helpful "

"Yes"

"We paid extra for early check and immediately found stains on the bedspread that appeared to be bed bug feces. I removed it from the bed went to the front desk and requested a refund that we would not be staying. They assured me that it was isolated and recommended another room. I hesitated but agreed because I did not know if there was a possibility they could be in other rooms or isolated. after researching the possibility of bedbugs being on another rooms, we promptly packed up everything and requested a refund. I was told that we would be refunded and checked out around 4:30. They kept $65 for the time we were there and did not close out our ticket until 7:30 saying we stayed that long, which was absurd because was checked into a airb&b by when we left there. When confronted they stated they kept the money due to us being there when the whole time we were there we were packing things in white trash bags in hopes of not spreading bugs and trying to figure out what to do! It was bad enough to experience this but for them to not give a full refund was insane! Most hotels would not only do that but offer to have your items cleaned. I plan on contacting the board health, but did not want anyone else to go through this ordeal with this hotel. We went directly to wash everything and the car as well. "

"Clean"