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"Reception The staff on reception went out of their way to make our stay exceptional. We travelled to Braintree to celebrate my 80th birthday as our family is somewhat scattered, with our eldest daughter living in Braintree. We had booked 3 rooms and the wonderful reception staff allowed my daughter access to each room to leave special gifts for us and balloons in my room. There was even a birthday card and prosecco from the hotel. Breakfast was delicious and plentiful, with vegetarian sausages for one of my family. In all, nothing was too much trouble. We were able to order taxi's from the hotel to the venue and the bar was open for a nightcap on our return. A huge thank you to all at the Holiday Inn Express Braintree for helping make my birthday so memorable. "

"Staff are attentive and do a good job of listening to their customers. Excellent transportation with the neighboring station for Cambridge, London and Stansted airport. Trains do create some noise but not an issue unless the windows are open. Food and drink options at the hotel are good, and the next door pub has additional choices."

"Pros: really clean, modern, felt safe, professional and helpful staff, dining options available, nice shower and comfortable bed. Cons: limited parking and directed to a car park that is 8 mins walk away. Full review: Great modern room, staff at the front desk were professional and helpful, the shower was fantastic and the bed really comfortable. I had a great nights sleep. The room was very clean! I didn’t take the breakfast option, but one was available and there were also dinner options, although again i didn’t take them. With hotels, I need to feel safe and comfortable and this hotel felt exactly that. The only con during my stay was that the parking was full when i arrived so they directed me to an alternative car park which was 8 mins walk away - something i didn’t feel like doing in the dark in an area i don’t know well. Luckily i found overnight parking nearby but i wouldn’t let this stop me from returning."

"The breakfast was delicious, the croissant were out of this world. "

"Convenient if you have a really early flight from Stansted as it is a very short walk to the terminal. I booked a runway view room but I wasn't lucky enough to actually see any runway action from the planes. In fact it was completely empty in my view and I could only see planes parked far in the distance. It was more of a “plane parking view” rather than a “runway view”"

"Good "

"Staff were excellent, helpful and friendly. The rooms were fairly dark which made reading difficult. My only negatives would be the bathroom was very small with no hanging space and the wet towels I’d put on the shower floor to be replaced were refolded and put back to reuse. Also, our toilet roll wasn’t replaced. These were very quickly replaced when mentioned to reception though."

"Clean room, lacking plug sockets, great for male business visitors, shocking for women with no sockets near a mirror! Comfortable and clean though, nice bar & felt safe."

"Very nice quiet location with great facilities."