Willowridge Hotels, Toronto

"Clean quiet perfect "

"Awesome location and wonderful staff "

"Convenient walking location, good amenities nearing and close to Union station and hospitals"

"I would agree with others that the hotel feels modern. Rooms are small, but this did not bother me as I was only there for one night. There is quite a large lounge/cafe area downstairs which is handy for sitting in although it also appears to available as a co-working space for non-guests. In a convenient location as it is across the road from the train station. There were a couple of downsides, on checking in I noticed my bathroom had not been properly cleaned - there were hairs from beard trimming on the walls and also stuck to the moisturiser dispenser. The walls are also very thin. I could hear every noise/conversation being had in the corridor and there was also a gap round my door which let light in from the corridor - not great for light sleepers."

"Restaurant was a little overpriced for what it was. Rooms were adequate but lacked hot water in shower"

"Good location, excellent staff in restaurant "

"Was made very special for our anniversary stay!"

"The location is pretty good, with available parking nearby, for a fee. The hotel is nicely appointed, modern, and kept very clean. Unfortunately, consistent with the Riu brand, staff training is significantly lacking, which results in poor customer service and treatment of guests. Staff have no idea about how to make guests feel welcome or at ease. Security is very imposing, off-putting, and lacking subtlety. Guests are made to feel uncomfortable as staff are accusatory and unfriendly. While it is appreciated that the breakfast is included, the food quality is lacking noticeably. Case in point, the food offered in the lobby, for a fee, is far better. They won't even permit guests to bring anything back to their room. Guests are policed and scrutinized no matter where they are. It is beyond uncomfortable. Futhermore, the room temperature could not be controlled by guests, and was uncomfortably warm, no matter the setting. This must be remedied. We would never recommend any Riu property for these same reasons, whether you are considering a stay in North America, Europe, or the Caribbean."

"Family travel ,Clean room (perfect)"