West Irondequoit Hotels, Rochester

"TV should have access to local channels ABC, CBS, NBC."

"The staff is super helpful and the space has all the amenities needed for a comfortable stay."

"Very friendly staff, even at 12:30am. Our bathroom was a very tiny toilet+tub room with the sink in the main bed area, was ok for us, but would be impossible to get ready if one of you was still sleeping. Nice sheets, very tall beds. The condition issues were all just maintenance, cleanliness was good. The toilet paper holder and toiletry holders were both broken. "

"The staff (Sera) was very helpful. EV chargers were available and working; they were only Level 2 and cost more than superchargers."

"Pool was closed "

"Parking was great, didn’t stay for breakfast! Staff was very friendly!"

"The room was very clean and staff was friendly. We stayed with my son who has Special Needs and they helped me find the right room for us. Thank you! I will be back in May for 3 days!"

"The hotel was very clean and the room was clean and comfortable. The staff were nice, helpful, and available. The neighborhood where the hotel is located is very artsy and fun."

"I was worried about negative reviews but hoped these were from people that are hard to satisfy. I was very wrong. The filthiest and dirtiest property we have ever stayed at. Cannot believe it was the Hyatt brand. Stained carpets everywhere - room and common areas, stains on sheets and bedding. Basically a dirty room that was lightly surface-cleaned. Simply disgusting. Paper-thin wall. Overall, a terrible property in dire need of many improvements. This was our first trip, with many more to come to Rochester and will never stay there again. T"