Holiday Homes in West Frankfort

"Staff wasn’t very professional. It wasn’t very helpful."

"the AC didn't work in the room. Couldn't locate staff to fix my AC. Not happy with that"

"Had to buy drinks in casino and was price for them "

"We reserved a double queen bed room and when we arrived they put us in a single bed room. A double bed. For myself, my sister, and my 18 year old son. They had to bring us a rollaway bed which was hard as a rock and the actual bed in the room was slanted and uneven. Thankfully we only needed it for one night but we won’t be staying here again. No offers of reduced rates or anything for our situation. "

"Had bug bites on my face, chin, hand and arms while I was sleeping. Extremely itching. I had to buy anti-itching medication and cream. The hotel totally ruined my trip. Not recommended. "

"The room was clean, comfy, and affordable. The breakfast was disappointing, but the staff were absolutely fantastic: friendly, knowledgeable, considerate, and kind. We did not use the bar or casino. "

"First room assigned had not been cleaned. Had food and trash, along with cigarette butts and smoke (in a non-smoking room). I understand that the misuse of the room was not management's fault, but that of the prior occupants. However, there should have been protocols in place to insure that rooms are cleaned and noted as such before new guests arrive. The front desk person was very apologetic and noticeably frustrated that this occurred, and when she told another staff member it was shrugged off. The second room assigned was like the rest of the hotel, and not well maintained. The carpet was not vacuumed well, large sections of paint were hanging from the bathroom ceiling, and the mini-fridge was not cleaned well. The following morning we found that the mounted hair drier did not work and they did not have another one available. There are no elevators, which I missed in the property details. With all of these issues though, the bed was comfortable."

"Great breakfast! Clean room. Very helpful staff."

"Yes everything was greaT"