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"Our initial room was overlooking the parking lot. I wanted to upgrade to a Mountain View room (facing the mountains instead of the parking lot), so they charged us more per night…no problem, I can accept that. The new room was on the complete other end of the resort. Had to carry all of our bags. Then that room had no hot water. We obviously had no choice but to complain. They said ok we’ll give you a new room. It was across the hall from our original room. 3 rooms later everything is great, but this is the hospitality business and was hoping for a little more help and not feel like I am a problem customer. "

"This hotel is great! From the moment we checked in the staff was really helpful and nice. The room was also clean and comfortable. The big hits, of course were the small water park and the daily breakfast. My kids had so much fun in the water and it was never really overcrowded. The daily breakfast had many options to choose from and the kids actually ate. Would definitely stay here again! "

"Lovely spot at the base of Mount Cranmore. "

"Great classic hotel"

"Excellent, I hope to come back this summer again "

"Easy checkin, cookies and juice in lobby. Heated outdoor pool got crowded for 30 minutes, but then went back to tranquil. Walk to outlets and grocery store is 4 min walk. Room amazing with robes for adults and kids! Would definitely stay again"

"Well maintained property, beautiful surroundings and great amenities."

"It was excellent. Just need a mini fridge in room."

"Our house keeping gentleman was very amazing. Very humble. Seriously he deserves a raise. Very hard to get good help. We stay at hotels all the time and my ratings are used wisely. I get it an excellent and it’s really for the house keeper. "