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"When things didnt go to plan they did everything they could to make things right."

"Very friendly staff - helped me check in seamlessly and arranged for me to get dinner before the on-site restaurant closed. Great spot in Franz Josef. Room was nice. Only stayed 1 night as part of a 2 day tour."

"The reception was outstanding. I loved having a bread knife, butter knife & paring knife in the room. Clean, close to town & efficient. "

"Easy check-in. Room had everything we needed"

"The owners go above and beyond when you stay here. We had our heli-hike on Franz Josef glacier cancelled due to weather and in passing said to the husband plans had changed. Not long after the wife knocks on our door with a brochure from another company that does the heli-hike on Fox glacier and info advising that she had just rung them and they had vacancies for their hikes and they were flying as it is lower down so bad winds don't affect it as much. The property is close to all the food pubs, cafes with lots of choices to dine at. The accommodation we stayed in had 1 bedroom and another bed in the living area, It had a little kitchen area, dining table and lounge. It had enough space for 4 adults to use and very clean. We arrived just before 8pm and the owners were still in the office waiting for us and again when we left a few days later when we left earlier than the office opens. They are very knowledgeable and happy to offer suggestions and help."

"Friendly, helpful staff on reception. Spacious, clean apartment. Comfy beds. Loved the printed map and sightseeing ideas given to us at check in "

"I shared a 4 bed dorm with my teenage kids. Spot, well designed and all the little things thought of. Kitchen has everything you could need. Staff are friendly and helpful."

"Julie special place! Easy access, friendly environment and lots of places to sit and read!"

"The room was spacious with a nice bathroom and kitchen area. What I really appreciated was the small table and chairs outside of the room with gorgeous view of mountains. Motel was within 5-10 minutes of places I wanted to visit as well as village center. "