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"AC worked. Have had better breakfasts at other hotels, it was basic: eggs, sausage, waffles, oatmeal, donuts. No fruit, no healthy offerings. Only received room attendance once, even when asked. We were there 4 nights. Broken furniture, closet door upon arrival. Notified staff immediately. No one ever assisted. Laundry onsite but they had no soap for purchase and did not intend on getting any. Returning with luggade full of dirty cloths. "

"Understaffed. Unable to accommodate guests wanting breakfast (without a wait) despite plenty of tables set and ready. They said this was due to kitchen staffing. Very strange for a 5 star hotel. Pool very small and unable to get lounger. "

"This hotel was exceptionally clean and inviting, modern new furniture, bright white sheets and pillowcases, beautiful and clean towels... The staff was wonderful, specifically Sunshine and Sydney! Both very pleasant, friendly, and respectful, a beautiful example of southern hospitality!!"

"Enjoyed 4 nights at The Francis Marion Hotel. Great location, walkable to all downtown attractions and restaurants. The Swamp Fox had a great menu, and it was nice to have a Starbucks on site. Staff was attentive and helpful. We we’re in town for the Cooper River Bridge run. Would definitely stay again!"

"Ok"

"Overall, people were friendly and professional. Location is a great plus. However, the room, especially the restroom and furniture needs to be upgraded. this would have a higher rating if the restroom was in better condition. Everything was fairly clean just very outdated."

"Excellent location. If you plan on just visiting Charleston, no car is needed. "

"Everything was nice. It was a treat to get the breakfast bag for the cooper river bridge runners The water pressure wasn’t great in my room and went from hot to cold while using other than that. Great stay. "

"Very Clean Staff very helpful and the rooms were big and beautiful. "