Vista Santa Rosa Hotels, Thermal

"Pool/ hot tub area that we were at was great. Room had everything we needed and what wasn’t there staff brought right away. Only complaint was stairwell had the same garbage in it during our entire stay. "

"Room was available by 3 PM as scheduled. Room was ok as far as cleanliness except for the floors. Did not use the pool. The tv was hard to change channels with the remote unless you were close to the receptor. Easy walk to a restaurant and fast food options."

"Clean property. Great pools and golf course. Enjoy having a mini kitchen. Rooms could use some updating. "

"The lobby and dining room are modern and bright, but the halls are dark and dingy with old stained, wrinkled carpeting that invites trip and fall accidents. The kitchen offers good hot breakfasts, take out dinners and bar service. Kitchen staff is cordial, front desk is not. Rooms are big and comfortable, wifi is free and shops and restaurants are nearby, many walkable."

"Property is on average 3 stars. The hotel is under painting renovation when we were there which they removed all the decorations photo’s of Lucille Ball & Desi Arnaz which was the main attraction and our reason of picking to stay on this hotel. The bed and pillow are NOT comfortable to sleep on. The bed gave me the back pain due to mattress is sagging when you lie down, and pillow is too soft which is insufficient support for my neck. "

"Good location, lots of amenities, rooms are quite dated."

"We have stayed here a lot in the past 30 years because it’s convenient for my family of 3 to stay in 1 room and have a kitchen. We were lucky that it wasn’t crowded (otherwise pools are noisy and packed). You have to get there on time for check in as we prefer certain rooms (upstairs and on the corner with only 1 neighbor). I must say I was disappointed when we were asked to do our own dishes and remove garbage and laundry ??? To help cleaning staff. They used to have check out @ 11 AM now it’s 10 AM and they charge for parking when it used to be free ?? I was not allowed a late check out even with my Bonvoy membership but we stayed until the cleaning people showed up (they never did !). We were there for 3 nights and not a single room cleaning or towel and bedding change :( not even a welcome call to check if all is well. Things have gone down here for the worst in the last few years."

"This historic resort is a gem and one of the most beautiful properties to stay! The grounds keepers obviously know what they are doing! Unfortunately the rest of the staff (front desk registration, manager, many of restaurant staff, some pool staff, some housekeeping, etc) are borderline incompetent and not hard workers! Each year it seems to get worse. The resort manager needs to go! We want this property to shine and be around for years to come!"

"The pictures are just filters because the rooms are awful. I got what I paid for. My sheets had old blood stains and the room was dirty. Poorly cleaned. Needles to say I will never stay there again!"