Deluxe Apartment, 1 Bedroom | Private kitchen
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Reviews of Betariel Apartments S22

3.5 out of 5
Betariel Apartments S22
Sonnwendgasse 22, Vienna, Wien

Reviews

5.0
Rating 10 - Excellent. 0 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 7 out of 22 reviews" "

5.8/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

6/10 Okay

anthony

Locked out in Vienna
This place has a unique check-in process it needs a little work. What was missing was door code to enter the building. Without the code it is impossible to checkin. I text, and called called the number provided and the calls went to voice mail. No reply to the text. I ended taking another room the night of arrival. The next morning I was able to enter the building and the housekeeping staff helped me contact the virtual checkin assistant. Tge night before, when I made my payment online I was directed to a checkin portal but the password required was not provided. Also at checkin the door code provided was wrong the housekeeper assisted me with proper room code. Although it was advertised as a suite for a very reasonable price the kitchenette was poorly stocked. There was a remote for a TV but no TV. The location was good, and if I could have checked in the first night the price would have been very reasonable.
Stayed 3 nights in Nov 2022

2/10 Terrible

Ramin

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and equipment those has been listed in Expedia was not in the room.Like dish washer or TV
Stayed 2 nights in Sep 2022

4/10 Poor

Prabodh

Travelled with family
Disliked: Property conditions & facilities
Very bad or no communications from property management - they never answer their phone or any email you send to them
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Very well system, for a simple stay is good.
It's near to the train station, simple and good for family and group or solo travelers. I like the check-in system, even i make a last-minute booking. System easily get my booking immediately.
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Disliked: Staff & service
mediocre
They said they had laundry on the booking, got there and they did not. The nearest laundromat was far away and cost much too much. Instead the nice folks at A&O Hostel let me do my laundry there for a good rate.
Stayed 2 nights in Mar 2020

2/10 Terrible

Erin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
had to find other accommodation
Arrived at the airport in Vienna after midnight, and we had phoned to let them know we would be arriving after midnight. Once we arrived at the apartment, no one was there. - needless to say we had to find other accommodation upon arrival.
Stayed 1 night in Jan 2020

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Ahmed Jaweed
The heater was on at night was so warm not sleep good Baucus the only to open the door in to the street in its not good idea for the safety
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very nice staff and Appartement. Doesn't fit one-nigh due to the slow check-in checkout process, the neeed to call local number to do it and finally the cleaning fee. As for cleaning fee.... Unfair to place it under small letters. Plus... 20 euro is too much
Stayed 1 night in Aug 2018

2/10 Terrible

Avinash

Travelled with family
Disliked: Room comfort
Bad customer service experience
The customer service was pathetic, They do not respond to your request and neither call you back. The thing mentioned on the website are not available in the apartment like AC, Dishwasher tablets
Stayed 2 nights in Jul 2022

2/10 Terrible

Bernhard

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nicht Buchen, do Not Boooking! Sehr schlechte Kommunikation, das Appartement war extrem schlecht gereinigt. Bad überall Schimmel Auf der Terrasse fehlte einfach Mal ein paar Quadratmeter Holzdielen. Elektrokabel hingen einfach ohne Isolierung in der Gegend. Keine Cafemaschine, Zuwenig Gläser Tassen usw. Kein besen um Mal kurz zu kehren. Einfach nichts vorhanden. Kaution wird vielleicht nach 5 bis 10 Tagen zurück gezahlt. Positiv: tolle Matratzen
Stayed 8 nights in Jul 2022

6/10 Okay

Kyuhyung

Travelled with group
Just a normal modified apartment
Just a normal room to stay which is not exactly same as pictures via hotels.com Parking is not free as shown on the site. So we parked a car in front of the apartment in weekend. There is an entrance to check in next to a door for accommodation. You can checkin in on a screen with a phone calling from a staff.
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
Für alles muss extra bezahlt werden, Klimaanlage, Fernseher, Check-in, usw. Keiner der Angestellten spricht Deutsch, nur schlechtes Englisch.
Stayed 3 nights in Jun 2020

8/10 Good

Andrei

Stayed 4 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
其他房客有些吵雜，半夜也還在喧嘩。不然，地點是不錯，離中央火車站近，走路就到
Stayed 1 night in Mar 2020

4/10 Poor

Miguel

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

Sabine

Disliked: Cleanliness, property conditions & facilities, room comfort
Nur im Äußersten Notfall
Doppelbett aber nur 1 Nachttischlampe Fernseher funktioniert nicht Tür kompliziert öffnen zu öffnen , von außen schließen dafür war ich zu schwach Angebot mit Preis 65 , abgebucht +Kaution 30, wann bekomme ich die retour? Klimaanlage extra 10 Euro in bar, sie zieht genau zum Kopf Kein Geschirrspüler Geschirr schmutzig Gläser innen braun Duschvorhang Armatur Dusche Kalkspritzer von mehreren Vorgängern Keine Lampe beim Spiegel nur Kabel Insgesamt schmuddelig
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Deposit and cleaning fee is charged illegaly.
Problem with the hotel - charge a deposit and cleaning fee that is not mentioned in the booking agreement. The hotel will not refund the the cleaning fee. Room was left fully OK. A legal procedure is on the way when no positive reapons is coming - very sad about this..
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
エントランスキーとルームキーのラベルをつけてほしい。
Stayed 1 night in May 2019

6/10 Okay

Klara

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Never more
very bad and poor communication, no e-mail communication at all, staff very unfriendly, cleaning charged extra 25 € despite of the fact the room were not clean - dust and hair everywhere
Stayed 1 night in Feb 2019

2/10 Terrible

Yeonghoan

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended accommodation
I could not find the entrance to check in. I liked the hotel, but the bathroom smelled bad. I could not control the heating temperature and it was cold.
Stayed 1 night in Feb 2019

2/10 Terrible

Burkhard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018