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"All the staff were incredibly helpful and friendly and it is perfect for pets."

"We were very disappointed with our stay and unfortunately will not be returning due to the service we received. While I was taking a short 15-minute break in the sauna, I left my toddler with my teenage daughter by the pool. My daughter was using her phone only to play a video for the toddler to keep her calm and distracted while waiting for me. A staff member told her not to use the phone, so she understood that photos were not allowed and put the phone away in the bag, facing only towards the toddler so she could continue watching the video. Despite this, she was approached again and told off, even though other adults around the swimming pool were openly using their phones without any issue. My daughter felt unfairly targeted and embarrassed. The staff were unsupportive, inconsistent, and lacked basic customer care. On top of this, the cleanliness standards were poor. The evening before, our toddler dropped fries under the table during dinner in the restaurant. The next morning at breakfast we were seated at the same table, and the fries from the previous night were still there. That says a lot about the level of cleaning and attention to hygiene."

"We stayed one night at a historic and cultural hotel which stood in a convenient location. We loved the spacious garden in the evening enjoying dinner there. Although the hotel has centuries of history, every corner of the hotel was well maintained by keeping the tradition and atmosphere at its original style. The room was a bit old (which the floor was a bit leaning), the two nights stay was comfortable and relaxing. For those visitors who cherish the value of history and traditions, this hotel would absolutely fit your taste. For those who is look for functional and modern facilities, this may not be the one. However, this hotel would be an eye opener to diversify your values of appreciating what our ancestors left for us."

"Average"

"The room was really nicely done and I appreciated the little extra touches like biscuits, hot chocolate sachets, and nice bramley toiletries. It was a bit dated in places (eg bathroom door chipped at the bottom, a couple of moths, and noise from other rooms using their water and walking upstairs). The staff were very friendly and attentive, making for a nice check in and check out experience. The pool, steam room, sauna, and jacuzzi were so lovely. It was a peaceful area that felt modern and clean. It was a little small so felt busy at times (eg waiting to use the jacuzzi) but was really great to have at this hotel. The rain shower in the bathroom was also really lovely. Breakfast was great with a really nice selection all round and full size pastries and pancake machine a real bonus! "

"A beautiful property with lovely views and walks."

"We had a 1 hr wait for our room to be ready .spacious and clean but tatty and needing redecorating .wallpaper hanging off the walls shabby furniture. Towels and bedding good. below average standard. Bank Holiday weekend booked fora spa weekend and the salon was shut the entire time of our stay. Disappointing. I could not recommend this hotel The staff were brilliant and the best thing about this hotel"

"The staff were incredible, Wendy is a star and redeemed what could have been a terrible stay. Her customer service is top notch and is a credit to the company."

"Good hotel. Great staff. Not sure about the glass door into the bathroom. We had six rooms booked and nobody liked the lack of privacy in the rooms."