Vasai West Hotels, Mumbai

"Didnt try breakfast "

"Had a mishap and informed the hotel hours before checking but they refused to cooperate and refund the money The did not even offered a partial refund. Had my booking company called also and they refused. Horrible customer service they are only interested in the finance aspect not the humane feelings. We were 3 ladies 63, 74, 75 Traveling together Stay away from this inhumane hotel. "

"Hi rooms were very clean. And staff was awesome SALONI. ANSHIKA. AYUESH. THEY treat us like family. Food was amazing. Love it. When ever we visit next time. Will stay here for sure. Awesome. Thankx guys for this kind of hospitality "

"Everything was top notch and did not encounter a single staff who wasn't eager to be of help. The only downside was the phone number listed and found on the Internet did not work. That made getting a shuttle from the airport difficult."

"Small room but clean and enjoyed the breakfast "

"The location sounds promising on paper. Beach is a one minute walk, which is nice. But the beach itself is in pretty rough shape with a lot of waste around it, so that walk doesn’t quite deliver what you’d hope for. All rooms have only a partial view with no direct sea-facing option, which wasn’t what we expected. Worth knowing before you book if the view matters to you. Food was decent and the kitchen does its job. The chai though average at best, and for a coastal property that’s a small but telling miss. What saved this from being a lower rating was one front desk employee called Tabish, who genuinely tried to help us get a better room. That kind of effort stands out and I want to call it out because it was real. Overall it’s a middling stay. Not bad enough to regret but not good enough to return."

"It was ok, but not to what other hotels provide in the area"

"Friendly staff, good breakfast, well located, good deal"

"Beautiful location ,view and property .anyone looking for luxurious stay choose sofitel ."