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"Pool was dirty Spa was old Safe broke"

"Having some experience before I read the comments about lack of cleanliness and thought, it can't be that bad. It could. So dirty and worst was bathroom. After complaining a cleaner came with only one cloth and wiped a bit here and there. No cleaning liquid. Hopefully she didn't start with the toilet. They didn't know what clean meant so I bought liquid myself and cleaned up. At the information desk they couldn't answer the simplest questions like "when does the pool close?" - I don't know maybe...

"Great service and great food and entertainment. Kids love it."

"Not a 4*hotel at All , great swimming pool , food average , staff not really friendly "

"Great family stay "

"Amazing hotel with a super sensitive to the guests. All over we were getting a smiling faces from the staff willing to help with any issues that we need."

"We had a lot of spyders in our room"

"We hadden Grifid Bolero geboekt maar wegens laag seizoen zijn we verplaatst naar Grifid Encanto Beach. Dit was een leuk, trendy en mooi verzorgd hotel aan het strand. Alles pico bello! Bedankt voor de upgrade !"

"Despite crowdie season, the staff ( mostly ), the hotel itself, by architecture and position, offered a more than pleasant time inside. So close to the beach, morning breakfast in the vicinity of the infinity pool ( by the way, such a nice feeling in it ), and not to forget the SkyBar or the dedicated parking. A place to come back for sure. "

"Very clean, modern renovation, great design, excellent customer service, quality food."

"Nice and helpful staff, special thanks to DANI, who helps us a lot."

"Alles in Allem war das Hotel ok. Die Zimmer sind etwas älter und die Teppichböden sollten mal ausgetauscht werden. Die Bäder im Zimmer waren sauber und guter mittlerer Standard für Bulgarien. Bei allen Mahlzeiten war für jeden etwas dabei und geschmacklich i.O. Was gar nicht ging waren die allgemeinen Sanitäranlagen. Der Pool war an allen Tage so trüb, dass der Boden nicht zu sehen war. Die All-In-Getränke waren geschmacklich grenzwertig."

"Tres beau hotel calme, mais décevant, spa present mais pas en service, supérette fermé, nourrtiture souvent froide et répétitive"