Outdoor pool, pool loungers

Reviews of Pan Pacific Vancouver

4.5 out of 5
Pan Pacific Vancouver
999 Canada Pl, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2098 out of 3206 reviews" "
Rating 8 - Good. 643 out of 3206 reviews" "
Rating 6 - Okay. 253 out of 3206 reviews" "
Rating 4 - Poor. 132 out of 3206 reviews" "
Rating 2 - Terrible. 80 out of 3206 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to shopping and restaurants. It was connected to the conventional center. It's a very convenient for events that go on there.
Stayed 1 night in Feb 2024
Response from Pan Pacific Vancouver Team on 6 May 2024
Dear Kim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and hot tub was so relaxing
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 6 May 2024
Dear Debbie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views!
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 6 May 2024
Dear Rhonda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Christine, Palmdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 6 May 2024
Dear Christine,We are thrilled to receive your perfect rating! It is fantastic to hear that you found our rooms to be nice during your stay. Providing a comfortable and inviting environment for our guests is something we take great pride in.We look forward to the opportunity to welcome you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Bev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convienent for accessing cruise. Expensive
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on 6 May 2024
Dear Bev,Thank you for your perfect rating! We are glad to hear that our hotel was convenient for accessing your cruise. Providing easy access to cruise terminals is something we strive for to make our guests' travels as smooth as possible.We understand your concern about pricing, and we always aim to offer competitive rates while providing the best possible service and amenities. We appreciate your feedback.We value your input and hope to have the opportunity to welcome you back for another great stay in the future!Warm regards,

10/10 Excellent

Sajid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Sajid,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lisa, Dupont

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved that is at the cruise port. Has several dining options and lots of activities and shopping nearby.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Lisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Li

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Li,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Priya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How walkable everything was- to the skytrains to the restaurants to the water
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Priya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Pratima

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Driving up from Seattle, we were there on April 27th for the event at BC Place. Stayed one night. Room was clean but my towel in the shower area was dirty with hair in it, very disgusting and unexpected. Another thing, next morning our friends were up in the lounge on floor 23, and asked us to join them for planning our day, we stepped in and felt harrassed by the staff asking us if we were members, etc, and told us we could not take a seat next to our friends even though many tables were totally empty. We said just charge us for entrance or anything like food, which we never had any of. We were not looking for a free meal by any means. But they wouldn't agree. Very embarassing for us with our friends watching, and very unfortunate that this happened! Especially when we were the ones who asked our Seattle friends to stay with us in the Pan Pacific hotel, and got them to stay here instead of the JD across from the event venue. Disappointed in the behaviour of the staff in the lounge, and of course the expectation is to have clean towels in our room. Likely never stay again due the lounge staff behaviour.
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 2 May 2024
Dear Pratima,We sincerely apologize for the disappointing experience you had during your recent stay with us. Cleanliness and exceptional service are paramount to us, and we regret that we fell short of meeting your expectations in both regards.Regarding the cleanliness issue with the towel, please rest assured that we take cleanliness very seriously, and we will address this matter with our housekeeping team to ensure that it doesn't happen again in the future.Additionally, we understand your frustration with the incident in our lounge area. We sincerely regret that, due to high occupancy on the day of your visit, we were unable to extend an exception. If circumstances had allowed, we would have been delighted to provide you with access to the lounge, despite its exclusivity for guests who have booked rooms with lounge access.We deeply regret any discomfort or embarrassment caused, and your feedback regarding this interaction will be shared with our management team for further review and training purposes.We understand your frustration and disappointment, especially given your efforts to recommend our hotel to your friends. We sincerely apologize for failing to meet your expectations and for any inconvenience caused. If there's anything we can do to regain your trust and make amends, please don't hesitate to reach out to our management team directly.We appreciate your feedback and the opportunity to address these issues. We hope you'll reconsider and give us another chance to provide you with the exceptional experience you deserve.Warm regards,

10/10 Excellent

Robbie C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing
Stayed 2 nights in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 2 May 2024
Dear Robbie,Thank you for your perfect rating! We are delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and amenities is our top priority, and we're thrilled that we met your expectations.If there's anything specific that made your stay particularly enjoyable, or if there's anything we can do to make your next visit even better, please do not hesitate to let us know. We value your feedback and look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay convenient to everything
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 2 May 2024
Dear Sandy,Thank you for your perfect rating and kind words! We are thrilled to hear that you had a great experience staying with us and found our location convenient for your needs. Providing a comfortable and convenient stay for our guests is our priority, and we're delighted that we could meet your expectations.We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Warm regards,

6/10 Okay

elizabeth

Liked: Cleanliness
Disliked: Staff & service
Staff were not helpful or knowledgeable. Had to call down a few times for pillows and a cot
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 2 May 2024
Dear elizabeth,,Thank you for sharing your feedback with us. We're disappointed to hear that you encountered issues with obtaining additional pillows and a cot during your stay.Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. Providing prompt and helpful service is important to us, and we regret that we did not meet your needs in this regard. We will address your concerns with our team to ensure that we improve in these areas moving forward.We truly value your patronage and hope that you'll consider giving us another opportunity to provide you with the outstanding service that we strive for. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,

10/10 Excellent

Rubyna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at the Pan Pacific.
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 2 May 2024
Dear Rubyna,Thank you for your perfect rating! We are thrilled to hear that you had an excellent experience during your stay with us. Providing top-notch service and amenities is our goal, and we're delighted that we met your expectations.We value your feedback and look forward to welcoming you back for another wonderful stay in the future!Warm regards,

8/10 Good

Buena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, convenience
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Buena,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Vuttiphong

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view was great as well as the walkability; closed to cafe and restaurants. The bad thing about this place was the facility. The fridge was broken and the shower gel was so little( they gave us just a tiny one when we had 4 ppl. staying). I had to call the room service to come fix the fridge and give us more shower gel.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Vuttiphong,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,Pan Pacific Vancouver Team

8/10 Good

Julie, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Great location Didn’t know about VIP access Had an issue watching staff throw luggage into cruise transfer van
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Julie,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,Pan Pacific Vancouver Team

8/10 Good

Sevilla

Travelled with family
Liked: Cleanliness, staff & service
The room was nice but very dusty and there was no door to the toilet area. In addition, no final receipt was emailed to me as I requested
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Sevilla,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,Pan Pacific Vancouver Team

8/10 Good

Dalene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the props excellent except for the length of time it between checking in and my room being assigned and then a crazy wait for my Bag to arrive
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Dalene,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,Pan Pacific Vancouver Team

10/10 Excellent

John

Travelled with partner
Liked: Staff & service
Perfect location for in between cruises stay. Staff are brilliant.
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 2 May 2024
Dear John,Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay with us and found our location to be perfect for your in-between cruises stay. It is wonderful to know that our staff made a positive impression on you with their brilliance. Providing exceptional service is our top priority, and we are delighted that our team exceeded your expectations.We truly appreciate your kind words and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back for another fantastic stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We look forward to seeing you again soon!Warm regards,

10/10 Excellent

Stephanie, Fort Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 3 May 2024
Dear Stephanie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

erika

Travelled with family and small children
Liked: Staff & service
The room was outdated and the bed was falling apart. We really enjoyed the location and how conveniently located it was.
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 4 May 2024
Dear Erika,Thank you for taking the time to share your stay experience with us.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We sincerely look forward to welcoming you back at Pan Pacific Vancouver in the near future.Sincerely yours,Pan Pacific Vancouver Team

4/10 Poor

Sara

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The breakfast buffet was terrible and overpriced
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Thank you for sharing your feedback, Sara. We're sorry to hear that you were disappointed with the breakfast buffet during your stay. Your satisfaction is important to us, and we apologize for any inconvenience caused. We take your feedback seriously and will review it with our team to ensure that we are offering the best possible dining experience for our guests. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Thank you for your perfect rating, Timothy! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're delighted that you enjoyed your time at the Pan Pacific Vancouver. If there's anything specific that made your experience exceptional or if you have any feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Tannis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Thank you for your perfect rating, Tannis! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're delighted that we could provide you with a memorable stay. If there's anything specific that made your experience exceptional or if you have any feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,

6/10 Okay

Martin, FALARDEAU

Travelled with partner
Liked: Cleanliness
Ils n’ont pas pu honorer la vue harbour réserver en ligne
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Bonjour Martin,Nous sommes désolés d'apprendre que nous n'avons pas pu honorer la vue sur le port que vous avez réservée en ligne. Votre satisfaction est primordiale pour nous, et nous regrettons que nous n'ayons pas pu répondre à vos attentes cette fois-ci. Nous prendrons des mesures pour améliorer la communication et garantir une expérience plus harmonieuse à l'avenir. Si vous avez d'autres préoccupations ou des commentaires supplémentaires, n'hésitez pas à nous en faire part. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience plus agréable.Cordialement,

8/10 Good

Gelareh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 3 May 2024
Dear Gelareh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Mei Ching

Paid parking at the hotel already, but still got a parking ticket for 65.-
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Thank you for sharing your feedback, Mei Ching. We apologize for any inconvenience you experienced with the parking ticket. We understand how frustrating this situation must have been for you. Rest assured, we take such matters seriously, and we will investigate the issue to prevent any similar incidents in the future. If you would like further assistance regarding the parking ticket, please don't hesitate to reach out to our front desk team, and we will do our best to assist you. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Warm regards,

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Thank you for your perfect rating, Helen! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our priority, and we're delighted that you enjoyed your time at the Pan Pacific Vancouver. If there's anything specific that made your experience exceptional or if you have any feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

karen, richardson

Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Thank you for your perfect rating, Karen! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our priority, and we're thrilled that you enjoyed your time at the Pan Pacific Vancouver. If there's anything specific that made your experience exceptional or if you have any feedback to share, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

8/10 Good

Kiran

Travelled with group
Liked: Cleanliness
The room was nice, we had a decent view. Theirs restaurants in the hotel which I found very convenient. The complimentary cake for my birthday could’ve been better, It didn’t taste fresh. But overall good experience.
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 2 May 2024
Dear Kiran,Thank you for choosing to celebrate your birthday with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the nice room and the convenience of our on-site restaurants during your stay.However, we are sorry to hear that the complimentary cake for your birthday did not meet your expectations. Providing a memorable experience, especially for special occasions like birthdays, is important to us, and we apologize for any disappointment caused by the quality of the cake. Your feedback is invaluable, and we will certainly use it to improve our offerings in the future.We are pleased to hear that despite this, you had an overall good experience with us. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to the opportunity to welcome you back and provide you with an even better experience next time.Warm regards,

10/10 Excellent

Shireen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Thank you for your perfect rating, Shireen! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that you enjoyed your time at the Pan Pacific Vancouver. If there's anything specific that made your experience exceptional or if you have any feedback to share, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location/View
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 1 May 2024
Thank you for your perfect rating, Harry! We're thrilled to hear that you enjoyed our location and the view during your stay with us. Your satisfaction is our priority, and we're delighted that our prime location and stunning views contributed to a great experience for you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful harbor view!
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 27 Apr 2024
Dear Sharon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic! The front desk staff also answered a lot of questions regarding the boarding process and how to deal with luggage.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 27 Apr 2024
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Hilary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 27 Apr 2024
Dear Hilary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and safe location and staff was very helpful.
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 25 Apr 2024
Dear Anna,Thank you for your fantastic review! We are thrilled to hear that you found our location amazing and safe, and that our staff was able to assist you during your time with us. Providing a positive and helpful experience is our top priority, and we are delighted that we met your expectations. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing reviews, and incredibly responsive staff. Any request we made was fulfilled promptly and pleasantly. Thank you!
Stayed 3 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 24 Apr 2024
Thank you for your perfect rating, Cheryl! We're thrilled to hear that you had an amazing experience during your stay with us. Your satisfaction is our top priority, and we're delighted that our staff could provide you with prompt and pleasant service. It's wonderful to know that we were able to fulfill your requests to your satisfaction. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Soyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 24 Apr 2024
Thank you for your perfect rating, Soyun! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. If there's anything specific that made your experience exceptional or if you have any feedback to share, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

2/10 Terrible

chandanpreet

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They gave alcohol in a Black Forest cake to my kid… and just told me that they will return the 10$ to me once I complained….parents please be aware
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 24 Apr 2024
Thank you for bringing this to our attention, Chandanpreet. We sincerely apologize for the mistake made regarding the cake served to your child. This is certainly not the experience we aim to provide, and we understand the concern this would have caused you as a parent. Rest assured, we take such matters very seriously, and we will investigate this issue thoroughly to prevent any recurrence in the future. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 24 Apr 2024
Thank you for your perfect rating, Ryan! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we're thrilled that we could provide you with a positive experience. If there's anything specific that made your stay enjoyable or if you have any feedback to share, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Whitney

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 24 Apr 2024
Thank you for your perfect rating, Whitney! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a positive experience. If there's anything specific that made your stay enjoyable or if you have any feedback to share, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 24 Apr 2024
Thank you for your perfect rating, Garrett! We're thrilled to hear that you had an amazing experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. If there's anything specific that made your experience exceptional or if you have any feedback to share, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay in the future.Warm regards,

10/10 Excellent

Kathleen

Travelled with family
Liked: Property conditions & facilities
I Ban for my daughter’s birthday. The lovely young woman who checked us in gave Jess an upgrade because of her birthday. The rooms are lovely overlooking the harbour. I wish we could have stayed more than one night.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 24 Apr 2024
Thank you for your perfect rating, Kathleen! We're thrilled to hear that you and your daughter had a wonderful experience during your stay with us, especially on her birthday. It's heartwarming to know that our team went above and beyond to make her day even more special with an upgrade. We're delighted that you enjoyed our lovely rooms overlooking the harbor, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another memorable stay in the future, and perhaps for a longer visit next time!Warm regards,

10/10 Excellent

nic

Liked: Cleanliness, staff & service, property conditions & facilities
Every time I stay here the staff in the club are always so courteous. Always smiling. Check in is always gd no matter what always a solution. Been coming for a few years now and always stay here.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 24 Apr 2024
Thank you for your perfect rating, Nic! We're delighted to hear that you had another wonderful experience during your stay with us. Your loyalty and kind words mean the world to us. We're thrilled that our club staff always provide you with courteous service and welcoming smiles, and it's fantastic to hear that our check-in process is consistently smooth for you. Your satisfaction is our top priority, and we're honored to have you as a valued guest. We can't wait to welcome you back for another fantastic stay, and as always, if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Great view from our room
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on 20 Apr 2024
Thank you for your feedback, Allen! We're delighted to hear that you enjoyed the great view from your room during your stay with us. Your satisfaction is important to us, and we're glad that we could contribute to your positive experience. If there's anything else we can do to make your next stay even more enjoyable and earn that extra star, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close , convenient for cruising, great luggage transfer option
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 20 Apr 2024
Thank you for your excellent rating, Jeff! We're delighted to hear that you found our hotel nice and conveniently close for cruising. It's fantastic that you appreciated our luggage transfer option, making your experience even smoother. Your satisfaction is our priority, and we're thrilled to have met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on 20 Apr 2024
Thank you for your perfect rating, Ricky! We're thrilled to see that you had a great experience during your stay with us. Your satisfaction means everything to us, and we're delighted that we could meet your expectations. If there's anything specific that made your stay enjoyable or if you have any feedback to share, please feel free to let us know. We can't wait to welcome you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 2 nights in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on 18 Apr 2024
Dear Shawn,Thank you so much for awarding us a perfect 5 out of 5 rating! We're delighted to hear that you had such a wonderful experience during your stay.It's fantastic to know that you appreciated the efforts we put into providing a great stay for our guests. Your satisfaction is truly our greatest reward.We look forward to welcoming you back for another outstanding stay in the future!Warm regards,