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"Some worker in the front desk they don’t understand it’s hard to communicate they cannot explain your question,"

"Friendly and English speaking staff were very helpful, buffet breakfast simple but filling, shuttle bus to and from the airport a great plus and check out a breeze. If you’re staying there for awhile and you want to eat out you can ride the shuttle to the airport and there are a lot of restaurants in Terminals 1 (4th & 5th floors) and 2 (4th floor) to choose from."

"24 hr easy check in and check out process. Bus shuttle available on a scheduled round the clock basis. Excellent Japanese breakfast buffet. Convenient 24hr Lawson convenient store within the lobby. Superb laundry facility. Wonderful robes and toiletries in the lobby. The highest ranking in cleanliness and Amazing attention to detail! "

"Everything fantastic but the fact you had to pay to access the pool was a let down "

"We stayed here unexpectedly when we needed to wait an extra day to fly home. The hotel is a bit dated, but it had everything we needed. We appreciated the Family Mart in the lobby and the all the included shuttle options."

"Clean. Quiet. Friendly staff."

"Quiet, comfy bed & linens, great locations. Will repeat!"

"The staff at this hotel are really lovely. I was able to check in early for no extra fee, at about 11:30 am, which I really appreciated. The staff were very responsive to my emails before I arrived too. So, so nice. My room was very comfortable and warm. Great view in my room of the planes departing from the airport. The shuttle bus was great and I had time to look around Narita town before flying out of Japan the next day."

"Thank you, it was a great stay. The deluxe room was on the 9th floor made for great viewing, loved it! "