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"Perfect, highly professional staff."

"Good location for walking and transport. Not really 5 star facilities. Housekeeping was extremely poor ,missing towels several days, room never hoovered in a week stay. Roof terrace bar very shabby, dirty, worn furniture. Wanted €20 to use the pool. No apologies when complained about housekeeping. Could not even be bothered to ask if we had a good stay on checkout. "

"It was my second stay with this hotel. This time, the coffee machine was out of order ( they said they will fix it next day )and the scale was also not working which was not fixed even in next day. Floor towel was missing when checked in in the first day. Ali, the staff who was always very helpful, sent to the room swiftly."

"The hotel was fenomenal. The staff was ver friendly and the walking distance to see the port was very close. "

"The room was clean and the maintenance staff were on hand every day to freshen the place up. The staff were extremely kind and helpful, and the location was great for getting into the old town or walking around the main areas of the city"

"Clean, tidy, and spacious room. Friendly staff and great location. Really recommend"

"Would return to the same hotel because it was so walkable, close to the old center and relatively quiet even in the middle of the center. Didn't open the windows and balcony doors, so it must be the good sound proofing of the doors. Reception was very friendly and helpful. Room was spacious and airy. Furnished quite sparsely but the price was reasonable. "

"So large! Huge and spacious. Had everything we needed. Sadly I did wake up a number of times hearing other bedrooms. Staff at the front desk was lovely. "

"Excellent location Great beds Clean hotel "

"Close to tourist destinations and shopping. Staff are multilingual and so helpful. Will gladly return the next time I visit the area. "

"Great location and friendly staff! Thank you! "

"Good value for money. Single room with en-suite had all the basics needed. Staff were friendly and helpful. People not used to cities might find the location and vibe of the streets around the accommodation slightly off-putting, but nothing to be scared of. Location is in fact very handy. Breakfast in a nearby bar is nice."

"Very cool little place in old town Bilbao. Close to a lot of restaurants and shopping. The front desk was amazing and she let us leave our bags for a few hours after we checked out. Smaller rooms but a comfortable bed and everything was very clean."

"Overall very good. Booked family room for 4 and had 2 doubles. Would have preferred 2 singles"