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"The hotel was very good and in a great location to visit Old Quebec, the Citadel, Parliament Hill etc. The hotel is a 15 to 20 min walk from the train station but there is quite a steep hill you have to walk up. We also walked to the Strom spa (absolutely amazing!) from the hotel but took an Uber back…again - the hill. Highly recommend the hotel."

"Customer service was amazing, staff at front desk, valet, the restaurant and room service were all friendly, very helpful and kind. Room was a bit dusty, and furniture was pretty worn. As for amenities, one of the reasons we booked this hotel was because of the pool, hot tubs and spa. Online they make it sound like they have two heated pools, only one which children are allowed to use. During our 5 night stay we weren’t able to use the pool at all because everytime we tried both hot tubs and the pool were full of screaming children. They were so loud that you could hear them all the way down the hallways in the sauna and steam rooms. We loved the customer service, and like to go up to Quebec in the winters for long weekends, but will not be returning to this hotel unless visiting with friends who have small children. Plenty of other very nice boutique hotels that are much more relaxing and equally well located in the old port area. But a big thank you for the staff for being so wonderful. "

"Overall nice hotel, but would benefit from some renovations in certain areas and a bit more cleanliness."

"The service was phenomenal! Rooms were very clean and cozy. The pool, restaurant and little shop were a great feature!"

"Non fonctioning toilet, insufficient counter space "

"It must have been a former government building which is fine but that means an extra effort should be made to keep it looking modern instead of Soviet. Pool was closed: first day, it was closed because of very short opening hours. Second day, we were told the lifeguard did not show up. No sign or anything. Third day, we were told there was emergency maintenance. I suspect there is a lie for either or both the second or third day. Room carpet looked dirty. Clock radio and alarm set to strange times. Back of bathroom door dirty. Window sheers dirty. Shower had very low water pressure. Shower handle dribbled. Toilet handle dripped. Room temperature was too hot and could not be adjusted; had to leave door open. Three towels for a room with 2 Queens is nonsensical. Room fridge was warm and could not be adjusted lower. USB charging ports do not work. One desk chair and one visitor's chair when there should have been two. One drinking glass when there should have been at least two. Two paper ccoffe cups when there should be about six."

"Clean "

"Clean room, great house keeping, friendly services "

"Aurait besoin d’un peu de rénovation "